Sowjanya Sanaboina

Boston, MA *****

Ph: 339-***-****

adztvk@r.postjobfree.com

linkedin.com/in/sowjanya-sanaboina-6b1293234

Summary:

●Over 4+ years of experience as Order Management/Sales Analyst in Customer & Business Operations.

●Excellent reputation for resolving problems, improving customer satisfaction and driving overall operational improvements.

●Extensive experience in analyzing sales data, market trends, and customer behavior to identify opportunities for revenue growth and process optimization.

●Proficient in using various data analysis tools and software to generate comprehensive reports and actionable insights for the sales team.

●Proven track record of successfully implementing data-driven strategies that have led to significant increases in sales performance and market share.

●Strong ability to collaborate with cross-functional teams, including sales, marketing, and finance, to align business objectives and drive collective success.

●Demonstrated expertise in forecasting sales projections, setting targets, and monitoring performance metrics to ensure attainment of sales goals.

●Adept at presenting complex data in a clear and concise manner to senior management and stakeholders, facilitating data-driven decision-making.

●Excellent problem-solving skills and attention to detail, enabling accurate and thorough analysis of sales performance and business trends.

●Continuous focus on staying up-to-date with industry trends, best practices, and emerging technologies to stay ahead in a competitive market.

●Enters customer order data and billing information into SAP and Order Management System (OMS) in an accurate and timely manner.

●Will manage the purchase order and conversations with the customers and internal team through Salesforce CRM

●Interface the business stakeholders and other teams to identify and resolve problems during the full Order management Cycle.

●Manage purchase orders, create and make corrections in customer invoices.

●Provide Simple / Simple+ Sales Support to all Sales channels.

●Providing reporting to external customers and internal business partners on open orders, shipments, backlog and returns Shipments

●Main task is to maintain Order to Cash cycle and quote to cash cycle.

●Consistently saved costs while increasing profits.

●Assist in processing orders received via email and processing them promptly and accurately.

●Connect with the customer over the phone and provide timely solutions on a range of topics.

●Be able to work with large amounts of unstructured data and organize it to produce actionable data.

●Ability to use advanced features in Excel such as nested functions, pivot tables, and custom charts.

●Ability to apply a comprehensive and in-depth knowledge of technical concepts, practices and procedures.

●Detail oriented with strong customer focus.

●Demonstrated attention to detail by accomplishes tasks and all the details involved; accurately checking information, processes and task.

●Readiness to take on the Responsibilities with the ability to absorb and adapt to new technology and environment.

Technical skills:

●SAP-Hybrids(C4C)

●Procurement/Supply chain

●Sales Management

●Product Support

●Customer Service

●Shipping & Receiving

●Salesforce.com

●Billing/ Invoicing

●SAP and Order Management System (OMS)

●Order shipments

●SNOW (ServiceNow)

●PDB

●SQL

●Ascend

●Windows

●Warehouse Management

MS Word, Excel, Outlook, etc.

Education:

●Bachelor of Engineering in 2018 from JNTU, Anantapur, Andhra Pradesh, India.

Certifications:

●Salesforce certified Administrator (SCA)

Professional Experience:

NetApp India Pvt Ltd. Bangalore-Karnataka, India August 2021 to April 2022

Sales Analyst 1

●Assist in processing orders received via email and processing them promptly and accurately.

●Provide analytical insights to sales management to make informed business strategic decisions.

●Manage and support analytical reporting for sales executives and top management

●Review past sales data to determine trends in productivity and future strategies

●Communicate with management team regularly and meeting their requirements by closely understanding and developing business domain knowledge

●Additional, periodic responsibilities may include, but not be limited to, the following:

●Prepare accurate reports using data from internal and external sources and help build healthy sales pipeline

●Gather and analyze data in order to understand problems and address them proactively and help identify gaps to overcome data problems

●Present actionable information and insights to sales management and executives with analytical reports and dashboards that are insightful

●Collaborate with team members and members of other departments and act as a team player to get the best results

●Working closely with field operations & sales management team to support continuous improvement and enhancement of existing reports and dashboards in enterprise systems, tableau, and manual reports.

●Engaging in various upcoming projects, related to sales operations reporting functions.

●Working with the sales organization to continually identify and gather required enhancements to the existing process, programs, and reports

●Recommend and support on-going business decisions and processes as well.

Pyramid IT consulting LTD Delhi, India June 2020 to August 2021

Sales Analyst 1

●Responsible for extending support to sales channel, partner community and other cross functional teams.

●Drives resolution on data integrity issues.

●Ability to identify recurring incident types and contact root cause of analytics to come up with the solution.

●Play key role in release management from documenting requirement, designing, prototypes, and coordinating with IT.

●Recommend and support on-going business decisions and processes as well.

●Deliver training on system features and businesses processes, for both internal and external users.

●Responsible for the onboarding process with NetApp Partners from contact creation/execution to Partner setup and activation.

●Responsible to resolving issues from NetApp Partners quickly and efficiently.

●Working with Cross functional teams across the organizations to develop and rollout innovative partner process to ensure low touch high value partner support.

●Maintain and evolving the current methodology for tracking of Partner contacts to allow for easy reference and access.

●Good in creating and maintaining the documentation in support of partner operation process.

●Develop Dashboard requirements to provide visibility to the partner pipeline and transactions as well as performance against metrics.

●Interface with legal, marketing and sales to collaborate on partner operations best practices.

●Attend and participate in all meetings supporting Partner sales management in their weekly roll-up of their forecast and responsibilities.

●Work with multiple business stakeholders (channel managers, marketing, Dev team) to develop solutions for partner growth.

Infosys Ltd/ Honeywell GCE Bangalore, India. September 2018 to March 2020

Order Management Specialist/ Process Executive

●Enters customer order data and billing information into SAP and Order Management System (OMS) in an accurate and timely manner.

●Will manage the purchase order and conversations with the customers and internal team through Salesforce CRM

●Interface the business stakeholders and other teams to identify and resolve problems during the full Order management Cycle.

●Investigating and resolving all shipping issues including short-ships, damages, mis-shipments and lost goods

●Manage purchase orders, create and make corrections in customer invoices.

●Motivation to drive changes, improve processes.

●Provide Simple / Simple+ Sales Support to all Sales channels.

●Provide high standard order management to support to business stakeholders.

●Providing reporting to external customers and internal business partners on open orders, shipments, backlog and returns Shipments

●Working with the Sales Team to collaboratively forecast and plan customer.

●Assists the Sales Department with all orders from initial sale through submit order.

●Coordinating with suppliers and planning team for arranging deliveries

●Main task is to maintain Order to Cash cycle and quote to cash cycle.

Achievements in Previous Jobs:

●Implemented Poka-Yoke Lean method in Quote entry process to eliminate Human error.

●Designed and implemented a VB Macro application to reduce 20 hrs of human work to 5 hrs. of human work.

●Handled Escalations and suggested multiple successful preventive action to eradicate errors.

●Handled Team’s C-SAT feedback and provided satisfying solution on customer frustration.

●Trained New joiners on entire team process.

●Lead the team with KT on all process updates. Also gave constant refresher training and regular assessment for Process update.

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