Senior Project and Change Management Consultant

Summary

•Over thirty years of experience in planning and managing critical, complex, high-profile programs and projects as a Program/Project Manager or Change Manager. Consistent track record of delivering results while building strong team and stakeholder relationships.

•The projects I have undertaken over my career range from IT infrastructure, software development and commercial of the shelf (COTS) implementations. The companies and clients I have worked for range from oil & gas, manufacturing, software development, telecommunications, to consulting organizations.

Professional Experience

Cenovus Energy

Change Management Consultant Mar 2022-Present

Change Specialist for Lima document management solution and Material Hauling Dispatch projects.

Suncor Energy

Change Management Specialist Calgary, Alberta, Canada. Mar 2012 – May 2022

Change Management, Northern Lights Program May 2020 – May 2022

• Manage the Change Management aspects and integrate Learning and Communications for the SAP S4 HANA implementation of the Record to Report (Finance) and Strategy to Plan (Integrated Business Planning).

Change Readiness, Microsoft Analytics and Exchange Online Nov 2019 - Apr 2020

•Change Readiness lead for the Microsoft Analytics and Exchange Online initiatives part of the Workforce ConnEXions program that implemented Office 365 and Teams.

People Readiness, Digital & Information Technology May 2018 - Nov 2019

•People Readiness Lead for various projects such as Supply Chain Expense Management (Concur), Oracle Optimization, Virtual Desktop Replacement, Identity and Access Management (Savyint and Microsoft Azure SSO and MFA), and High Solution Certainly I&PM Operations Portfolio.

People Readiness, ServiceNow Catalogue Rollout Aug 2017 - Apr 2018

•People Readiness Lead Information & Process Management of the ServiceNow client facing catalogue to about 22,000 users.

People Readiness, ServiceNow Upgrade Apr 2017 - Aug 2017

•Led the People Readiness stream for upgrade of ServiceNow to Helsinki, implementation of the Service Catalog, minor enhancements to the Incident, Change and Problem modules and rollout to the Client Support Centre.

Change Management, Asset Data Lifecycle Project for Fort Hills Apr 2016 - March 2017

•Led the change management aspects of a two-year project to rollout Bentley's eB and ProjectWise solutions as well as OpenText Enterprise Content Management System for the Fort Hills Oilsands facility.

Change Management, Asset Data LifeCycle Project Firebag Apr 2014 - Mar 2016

•Led the change management aspects of the Engineering Data Management System for the Firebag In Situ facility.

Change Management, SAP Sustainment Projects Oct 2013 - Mar 2014

•Supported several SAP projects such as an upgrade to the Governance, Risk and Compliance module, Human Resources service packs, SAP Archiving, Interface Directory Cleanup, Customer Relationship Management (CRM) upgrade and Technical Code Cleanup.

People Readiness, Windows 7/Office 2010 Mar 2012 - Sept 2013

•Lead the People Readiness stream for the Windows 7/Office 2010 Program. The 35 million program upgraded 17,000+ workstations for a community of about 26,000 users in Canada, USA, UK, Europe and Libya.

Ethier

Project Manager and Change Management Consultant Mar 2012 - May 2017

•Assigned to Suncor Energy to provide Change Management services.

Canadian Natural Resources Limited

Lead, Process Support Services Dec 2010 - Mar 2012

•Led a team of Project Managers and Process Analysts. Provide guidance to senior Project Managers on how to better plan and execute the large and complex projects undertaken by my team.

•Conducted rescue and realignment of distressed projects when necessary.

•Defined resource forecasting model using the Primavera project management tool and rolled it out. Defined a Project Management Capability Program to improve Project Management maturity within the IS Operations organization.

•Delivered Project Management Fundamentals course to about a hundred project resources and junior Project Managers.

•Led the evolution and continuous improvement of CNRL’s Project Management and Systems Development Life Cycle (SDLC) methodologies.

•Led the definition and continuous improvement of IT Service Management processes such as Incident Management, Change Management, Release Management, Problem Management and Configuration Management and supporting BMC Remedy tool.

•Led the requirements gathering and Request for Proposal process to select and implement an IT Service Management tool.

•Managed the planning stage of a Desktop Refresh program which included Windows 7/Office 2010, Access 2010, End User Profile Management, Virtual Desktop Infrastructure, Citrix and SCCM upgrades.

Lead, Project Management Services Nov 2009 - Dec 2010

• Mentored, coached and provided guidance to senior Project Managers, supported usage of Primavera for managing projects. Provided project management assistance to distressed projects.

Project Analyst Mar 2005 - Jan 2010

•Managed a program to implement Matrikon products for the Horizon Oil Sands facility. Projects included were the Mass Balance and Production Reporting, Electronic Shift Log, PI Historian Roll Out and the Architecture Solution Integration.

•Led the definition and continuous improvement of CNRL’s Project Management Methodology.

•Defined and continuously improved templates for Project Charter, Project Management Plan, Project Change Request, Risk Management methodology and risk register, Project Status Reports, sponsor briefing, project close out, lessons learned, project files repository structure, stakeholder management and communication plan.

•Gather business requirements, selected, implemented and coached in the usage of the Primavera project management tool within Information Systems.

•Defined and implemented KPIs that measured the effectiveness of Horizon IS projects conducted during the construction phase of the facility.

•Led the development of a reporting application that generates project status reports from Primavera.

•Coached about twenty junior Project Managers to prepare for their PMP certification.

Computershare

Project Manager Jul 2004 - Mar 2005

• Managed the implementation of a trading and settlement solution for stock exchanges and clearing houses in Canada, the United States of America, Egypt, Iceland, Malta, Jamaica, Bermuda and Barbados.

Trema (formerly Alterna Technologies Group)

Project Manager Feb 2000 – Jun 2003

•Managed the implementation of Auros, a web-based software solution for managing liquidity in large corporations. Projects were conducted for Fortune 500 customers in Canada, the United States, Europe and South America such as GE Capital, Erickson, IATA, Sun Life Financial and Applied BioSystems.

New Enterprise Consulting Inc

Senior Project Manager Apr 1998 - Jan 2000

Managed the implementation of a Cost and Profitability software for a large telecommunication company in South America.

Darnel Group – Ajover

IT Manager Apr 1995 – Mar 1998

•Managed the Information Technology department with a budget of two million dollars and a team of nine people composed of developers and technical support specialists.

•Led the implementation of Mantrak, an integrated Enterprise Resource Planning solution. The project included the rollout of the general ledger, accounts receivable, accounts payable, billing, purchasing, inventory control and production modules as well as the reengineering processes across the organization.

Ecopetrol, Cartagena-Colombia

Project Manager Mar 1991 - Mar 1995

•Led the implementation of an Information Technology Strategic Plan (ITSP) at Ecopetrol, the Colombian Oil & Gas company, second refinery.

•The ITSP included the implementation of several information systems and re-engineering of the maintenance, operations, health care, capital projects, and accounting.

•Led the implementation of a two million dollar and one year project for the Local Area Network infrastructure at Ecopetrol’s second refinery.

•Led the selection and implementation of a maintenance, accounting and material package (MIMS).

•Implemented MODE from Andersen Consulting, a precursor of ITIL for managing IS operations at the refinery.

Philips, Barranquilla-Colombia

IT Coordinator Apr 1990 - Feb 1991

• Coordinated IT department activities in lighting factory such as software upgrades, operations and customer support.

Procecon, Barranquilla-Colombia

Application Developer Jan 1988 - Mar 1990

•Developed software for payroll, accounting, billing for Telecommunication companies, accounts receivable and services.

Education

•Universidad del Norte

BS, Computer Science (technology and business), Honors, Computers · (1984 - 1988)

Universidad de Cartagena Civil Engineering · (1981 - 1983)

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