BETH LANEY

PROFESSIONAL PROFILE:

** ***** ** ******** ******* experience in the healthcare setting

Skilled in scheduling, verifying insurances, authorizations

Knowledge in Medicaid, Medicare, and commercial insurances

Skilled in MS office applications, Cerner, Epic, Soarian Clinicals, First Coast Scheduling, and PowerChart

Outstanding communication skills

Professional Experience:

Moffitt Cancer Center Tampa, FL 03/2000 – 01/2017

Surgery Scheduler (01/2016 – 01/2017)

Performed surgery scheduling and coordination for the Intervention Radiology Department

Confirmed all schedules and ensured both patients and physicians are aware and prepared of the appointment

Ascertained that all details were accurate and complete Senior Patient Service Representative/ Clinical Supervisor (03/2000 – 01/2010)

Managed smooth workflow processes, patient services, and employee resourcing for 3 specialty clinics (gastrointestinal, head & neck and endocrinology) and 23 physicians

Supervised and mentored 12 patient service representatives, comprising training and managing quality service

Identified patient, physician, and interdepartmental complaints and developed "win-win" solutions

Oversaw the implementation and training for new clinical software applications

As a member of management team, started up 3 new emerging clinics (Hematology / Gastrointestinal, Psycho / Social and Palliative Care, Head & Neck and Endocrinology)

Contributed in clinic setup, supply purchasing, hiring, and training personnel

Realigned job responsibilities and personnel accountabilities, which was successful in eliminating overtime pay

Supervised the data input, quality control, and user training during the implementation Florida Heart and Vascular Tampa, FL 02/2014 – 01/2015 Front Desk Reception (Temp Position)

Managed the front desk

Collected co- payments

Checked patients in and out

Scheduling appointments and answered phone provide efficient OTHER EXPERIENCE:

Admin Assistant/ Office Manager - Bob’s Barricade, Tampa, FL EDUCATION:

Department of Education State Of FL - Tallahassee, FL GED

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