Network Security Engineer

Joshua Ellis

North Little Rock, AR *****

501-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. SKILLS

Troubleshooting and diagnosis Data analysis and reporting Root cause analysis

Testing procedure development Performance optimization EXPERIENCE

OCTOBER 2016-CURRENT

Senior Systems Engineer

Staley Technologies Little Rock, AR

Provided technical specifications and consulted to support resolution of technical issues.

Maintained industry standards, regulations and laws for administration of complex information security controls.

Responded to network traffic problems, behavior-based events and security threats.

Operated and maintained security-related applications and tools.

Troubleshot and traced problems with network operations or security.

Managed Windows Server environments

AUGUST 2008-OCTOBER 2016

IT Administrator

US Pizza Company Little Rock, Arkansas

Customized network technology and infrastructure to be scalable and responsive to dynamic user and business demands.

Kept organization at forefront of technological advances, tracking new technologies and integrating best-fit options.

Managed restaurant business' entire file system, keeping central servers operational and user-friendly.

Approached and solved problems with initiative and sound judgment.

Guided calls using excellent communication skills and decisive approach.

Managed all internal company Windows Servers

JULY 2006-AUGUST 2008

Sales Associate

Foot Solutions Little Rock, Arkansas

Helped customers navigate store, complete sales, and process returns.

Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.

Created memorable customer experiences by offering personalized sales support.

Managed multiple tasks simultaneously while meeting deadlines.

Adapted to changing priorities and unexpected situations with calm demeanor. JANUARY 2000-JULY 2006

Store Manager

RadioShack Little Rock, Arkansas

Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases.

Addressed and resolved escalated customer complaints and worked to restore satisfaction.

Led team by example to maintain focus on performance and achieving targets.

Supervised inventory control measures, collaborating with purchasing personnel to verify cost-effective replenishment.

Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction.

EDUCATION

Computer Systems Engineering

University of Arkansas - Fort Smith, Fort Smith, AR

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