Housekeeping Supervisor

Vikash Kumar

Gender: Male Date of birth: **/**/**89 Nationality: Indian

Home : Baranti, Bidupur RS, Rajapakar, Vaishali, 844502, Hajipur, India

Email: ****************@*****.*** Phone: +91-935*******

Whatsapp Messenger: +919*********

LinkedIn: https://www.linkedin.com/in/vikash-kumar-98751a191/ ABOUT ME

I am a highly motivated, conscientious and competent collaborator who possesses in depth knowledge and experience within up this industry with a proven track record of achievement. I can bring positivity, support and a creative mindset to any team. I pride myself on taking ownership of challenging problems, maintaining a high standards and assisting my colleague/employer in achieving their commercial objectives. With a desire and passion for continuous profession development, I am confident I can add value to your organization by always ensuring your customer and clients received best service possible.

WORK EXPERIENCE

[ 07/02/2021 – Current ]

Housekeeping supervisor

Golden Park Hotel & Resort http://www.hotelgoldenpark.com/ City: Malda

Country: India

• Lead, train and supervise housekeeping staff on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards

• Have full awareness of Golden Park Hotel & Resort standards and ensuring the Housekeeping team follow through on these standards on a daily basis

• Assess inventory of, assign for cleaning and inspect rooms

• Verify and report status and/or discrepancies of rooms

• Manage the stock control of all cleaning products, chemicals and laundry

• Monitor lost and found property, stockrooms and trollies and designated inventories

• Assisting with the development of a proactive relationship with the Front Office and ensuring that all rooms are cleaned in conjunction with guests’ check-in / departures

• Perform housekeeper duties as needed

• Maintaining consistently high standards of cleanliness and ensuring staff are all polite, courteous and look after guests needs

• Awareness of guest satisfaction scores and the measure put in place to meet department quality targets and objectives

• Assist in performance evaluation of housekeeping staff as needed

• Respond to special guest requests in a timely, friendly and efficient manner

• Health and Safety management – comply with company procedures and Safety Risk Audits

• Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation

[ 15/04/2018 – 25/03/2020 ]

Housekeeping supervisor

Golden Park Hotel & Resort

City: Malda

Country: India

• Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.

• Scheduling staff shifts and organizing replacements as required.

• Investigating and addressing complaints regarding poor housekeeping service.

• Providing training to the housekeeping staff.

• Regularly taking inventory of cleaning supplies and ordering stock as needed.

• Issuing cleaning supplies and equipment to housekeeping staff as needed.

• Screening housekeeping applicants and recommending promotions, transfers, and dismissals.

• Performing various cleaning duties in instances of staff shortages.

[ 27/11/2014 – 14/04/2018 ]

Room attendant

Golden Park Hotel & Resort

City: Malda

Country: India

• Greeting guests and responding to queries.

• Changing bed linen and making beds.

• Replacing used towels and other bathroom amenities, such as shampoo and soap.

• Sweeping and mopping floors.

• Vacuuming carpets.

• Dusting and polishing furniture.

• Emptying trash containers and ashtrays.

• Restocking beverages and food items in the minibar.

• Cleaning public areas, such as corridors.

• Reporting any technical issues and maintenance needs.

• Updating status of guest rooms on assignment sheet.

• Returning and restocking cleaning cart at shift end. EDUCATION AND

TRAINING

[ 19/03/2013 – 12/05/2014 ]

Internship

Holiday Inn Leesburg At Carradoc Hall www.holidayinn.com Address: 1500 East Market Street, Leesburg, Virginia, 20176, Leesburg, United States Field(s) of study: Housekeeping

• Maintaining common areas neat: sweeping, sorting, washing…

• Learning how to check rooms.

• Making sure that rooms meet hotel standards: tidiness, material available…

• Helping to organize the cleaning service schedule according to the occupancy rate.

• Supervising and helping with other services: luggage, front office, restaurant…

• Welcoming clients.

• Giving advice on visits, tours, touristic places…

• Guiding clients along their journey.

• Answering requests with diplomacy.

[ 30/05/2010 – 29/05/2011 ]

Hotel Operational Training

The Grand www.thegrandnewdelhi.com

City: New Delhi

Country: India

Field(s) of study: Housekeeping

• Greeting guests and responding to queries.

• Changing bed linen and making beds.

• Replacing used towels and other bathroom amenities, such as shampoo and soap.

• Sweeping and mopping floors.

• Vacuuming carpets.

• Dusting and polishing furniture.

Other language(s):

English

LISTENING C1 READING C2 WRITING C1

SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1

• Emptying trash containers and ashtrays.

• Restocking beverages and food items in the minibar.

• Cleaning public areas, such as corridors.

• Reporting any technical issues and maintenance needs.

• Handling Minibar.

• Handling Housekeeping Desk.

[ 29/09/2008 – 25/02/2009 ]

Hotel Industrial Training

The Pride www.pridehotel.com

City: Ahmedabad

Country: India

Field(s) of study: Housekeeping, F & B Service, F & B Production, Front Office

• Worked as a trainee in all four major department as follows: Housekeeping

Front Office

F & B Service

F & B Production

[ 10/04/2007 – 07/04/2012 ]

Bachelor's Degree In Hotel Management

Punjab Technical University www.ptu.ac.in

City: Jalandhar

Country: India

Field(s) of study: Hospitality Management

LANGUAGE SKILLS

Mother tongue(s): Hindi

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS

Advance Diploma in Computer Application Team-work oriented Organizational and planning skills Motivated Decision-making Written and Verbal skills Critical thinking Reliability Strategic Planning Creativity Analytical skills Research and analytical skills Good listener and communicator Conflict resolution Presenting Responsibility

Contact this candidate