Supply Chain Customer Service

Baba Trawally 678-***-****

**** ******** ******** ***** ** Powder Springs GA 30127 ****.********@*****.*** Objective

To contribute my Operations Management, Account Management and Client Retention skills to a position with stability and growth potential.

An empathic listener and dynamic results-oriented problem solver with excellent written and good verbal communication skills. Well experienced in the supply chain industry with intense background of distribution center operations. I understand and interpret the customers’ expectations and respond in a timely and appropriate manner, with the ability to know when to escalate to a higher level.

Professional Profile

• Leadership & People Management

• Financial & Operations Management

• Safety, QA and Process Improvement

• Inventory Control

• Recruiting, Training, Development &

Supervision

• 3PL Warehouse Management

• P&L, Budgeting & Month End Close

• Purchasing & Cost Control

• Customer Service

• KPI’s & Corporate Reporting

Professional Accomplishments

General Manager, DHL Supply Chain, Fairburn, GA April 2020 to Present Overall operational and financial management of a 650K square feet distribution center in two locations averaging 161 associates and throughput volume of 26 million cartons a year, on a $12 million annual budget. I took over this location during a time when it was failing in all areas and during the Covid-19 crisis. Within my first six months of taking over, I was able to turn the tables through the development of several strategies – leading by example, flexibility, motivation, team building and leadership. Today, the site is one of the very high performing operations in the Southeast campus. With our improved and enforced processes, strategies and accountability, we were able to meet or exceed all of our operational and financial KPI’s – Safety, Dock to Stock, On-time Shipping, OTIF, Inventory Accuracy, Damage%, OS&D’s, Productivity, OT%. With these well improved KPI’s and achievements, we re-gained the customer’s confidence resulting in a three year contract renewal/extension. In 2022, we exceeded our GP target by 5% through effective labor planning and VAS management.

General Manager, DHL Supply Chain, Charlotte, NC - March 2018 to April 2020 Management of a cross-dock operation of 65 UAW dock associates and 90 UAW drivers delivering auto parts to 417 routes in the south eastern US. By strategically re-aligning talent and other resources, we were successful in improving all major KPI’s by 50% within the first three months of taking over the operation. Dispatch and delivery on time improved to 99%. Possession, loading and delivery scans all improved to 99% through accountability and regularly internal compliance audits, resulting in an overall significant reduction of our EPT (error per thousand) and claims ratio. Through various strategies, accurate labor planning and management, we were able to turn the site around within four months from an average monthly loss of over $100K to an average monthly revenue of $1.6M and 10% GP.

2

Operations Manager, DHL Supply Chain, Rock Hill, SC – June 2015 to March 2018 Overall operational management of a total of 1.5M sq.ft (including 2 off-site overflows) distribution center of 130 associates and 8 line managers (Supervisors) with an average monthly revenue of $1.2M in core, and $100K in accessorial and 13% GP, and average customer inventory value of $65M

Improve on-time shipping and receiving to 99.9% or above, and cut down shipping errors and fines to below 1%, and tremendously cut down operational cost, all during start-up mode. All these were direct results of some carefully re-designed strategies and processes, a well-designed daily labor plan tool, a reconfiguration of our dock layout, and the enforcement of both corporate and site policies, after re-visiting some of the site policies.

Operations Manager, DHL Supply Chain, Atlanta, GA – September 2011 to June 2015 Overall operational management of a total of 800K sq.ft.(including an off-site overflow) ISO 9001-2008 certified distribution center of 70 associates and 5 line managers (Supervisors) with an average monthly revenue of $300K in core, and $50K in accessorial, and constantly meeting or exceeding budget. A 99.75% customer and corporate KPI attainment as a direct result of effective and efficient management strategies. CEO Award for Provider of Choice. A zero BLS record of 1,696 days (3/15/05 – 11/5/09) and three consecutive President’s Award (2006, 2007 & 2008) as a direct result of safety awareness programs and policy enforcement. Delivered a continuous improvement savings of $1M. Month end close, reporting and invoice preparation. P&L analysis aimed at cost reduction and profit maximization.

Customer Support Manager, DHL Supply Chain, Atlanta, GA – August 2009 to September 2011 (Inventory, QA, and Customer Service) Management of a $70M inventory of finished consumer goods. Introduced and implemented a count-back cycle count process that ensures quality and accuracy, and cut OS&D claims to below 2%, and reduce indirect labor by 10%. Increase pallet cube and consolidation and reduce pallet usage by 10%

Implemented product slotting by ABC classification or by velocity and cut travel distance by 15%. Implemented task interleaving, an advanced warehouse productivity practice and cut labor by 20%. Implemented a system load mapping in compliance with all DOT regulations and cut re-work of outbound loads due to weight by 98%. Write and or edit all Inventory Management and Operations SOP’s and WI’s. Network Lead of 7 sites in the US and Canada for KPI reporting. Analyze trends, research root causes and create corrective and preventative actions for all 7 sites in North America. Operations Supervisor, DHL Supply Chain, Atlanta, GA – March 2005 to August 2009 Effective supervision and coordination of hourly associates. Established a cordial working relationship with employees, staff and management team. Boost morale and productivity while not compromising company set standards, and made the shift a constant top performer in a network of 7 sites in the US and Canada. Effectively delegate tasks or responsibilities to team members and constantly provide feedback to each team member either collectively or individually. Site Safety Champion, with a record of 1,696 accident free days record (3/15/05 to 11/05/09) and three consecutive President’s Safety Awards (2006, 2007 & 2008). Operations Assistant, DHL Supply Chain, Atlanta, GA – May 2001 to March 2005 Various roles from cycle counts to shipping and receiving. Manage various VAS projects with temporary associates. Manage inbound and outbound work flow to ensure on time receiving and shipping. 2

Accounting Clerk, Copthorne Hotels, Banjul, The Gambia – September 1991 to April 2001 Handled all general accounting functions – Accounts Receivables and Payables. Prepare and process payroll for 50 associates. Prepare all month-end financial reports and analytics. Education

Associate’s Degree in Accounting - ACCA, Banjul, Gambia

Bachelor’s Degree in International Business - Strayer University, Atlanta, GA

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