Christopher Fillippi

***R Shirley Street

Winthrop, Mass 02152

adztto@r.postjobfree.com

cell: 978-***-****

Work Experience

FlipTek Systems / Founder

** ***** ** ****-***** experience.

Founder / Director of IT

FlipTek Systems

August 1997 to Present

Duties and responsibilities:

Provide IT Support for over 300 Clients.

Assessing an organization's technology needs and making upgrade recommendations.

Provide top notch VIP and executive support.

Provide Top notch support for conferences and stake holder meetings for executives

Setting short- and long-term IT implementation goals.

Provide business Policies and procedures for organizations IT Departments.

Planning and directing new hardware and software deployments.

Protecting sensitive data, systems, and applications from external threats.

Manage and support the organization's computer operations, systems, and programming, desktop support, network administration, user services, and data center. Responsible for all operational work including Windows Server Version 2012 or higher and Windows Desktop Version 7 or higher administration and troubleshooting.

Manage and Implement Hyper V environments.

Manage and implement Microsoft Exchange 2010/Office 365 environments.

Support third party applications and services.

Participate in the development and implementation of strategies for an upgrade, expansion, disaster recovery planning,

Plans, documents, and leads complex technical projects, and completes project tasks. Performs detailed problem analysis and research, product and method evaluations, conversion planning and implementation, and organizes and coordinates rollout activities.

Works with hardware vendors to provide corrective and preventive hardware maintenance.

Help troubleshoot medium to complex systems and Network related problems.

Teach Technology, Security, Apps, Hardware and best practices to staff and Students.

Drive organic sales growth by deepening client relationships and building trust through consistent quality service, responsiveness and successful issue resolution.

Create & maintained VMware servers & physical servers

Create & maintained servers and Virtual Machines Citrix XenServer and Xen desktops

Windows Server 2008, 2019 Server administration.

Windows XP, Windows 7, Windows 8 and Windows 10

Centos 6.7

VDI Desktop and Server Vcenter Management and Administration

VDI Desktop and Server XenServer and Xen Desktop Administration

VDI Hyper V Desktop and Server Administration

Analyzes and maintains optimal system performance and resource utilization. This includes diagnosing problems and coordinating resolutions with vendor service organizations, making recommendations for system requirements, and developing or utilizing tools, utilities or scripts to automate routine tasks and streamline processes.

Implement and maintained VMware servers & physical servers

Develops and implements the long-range district technology plan

Develops and manages technology budget.

Setup up and manage Vmware and Xenserver as well VOIP solutions and Administration.

Manage and develop Service Desks, Helpdesk, IT Professionals, Server Admins and IT Managers

FlipTek Systems

MullenLowe/IT Manager

As the IT Manager I provided oversight of the Help Desk Department, which provides first, second, and third level support to over 2,500 users across 230+ sites. The IT Manager applies a solid technical background combined with customer service experience in leading and implementing department initiatives. This individual is also responsible for exercising overall management of multiple support tiers, IT purchasing and Vendor relations.

Key Responsibilities

Responsible for ensuring that users are provided with excellent, efficient and timely support during normal business hours as well as after hours on-call rotation.

Exercises overall supervision of complex help desk functions, and may provide all tier help desk support as needed. Provides appropriate resolution for escalated issues.

Provides oversight of 24/7 on-call support ensuring constant coverage and timely response.

Implement methodologies to improve first call resolution, manage customer perceptions, and build strong internal relationships.

Selects appropriate technology and other resources to maximize Help Desk effectiveness and efficiency.

Analyze Help Desk performance and department statistical trends through various statistical and reporting methods. Applies information to propose and implement process and department improvements.

Manages and approves all IT department purchases, including all cell phone bills.

Maintains multiple vendor relationships, including contract review.

Provides executive level IT support and assistance as needed.

Assist with set up of new clinic infrastructure, network, computers etc.

Other tasks, duties and projects as assigned.

Coordinate and lead special IT projects and initiatives in support of Department objectives.

Define and manage hardware software and licensing technology.

Identify and establish best practices through entire technical support process.

Applies high level of experience and appropriate judgement to troubleshoot problems, and makes decisions relative to supporting Help Desk responsibilities. Ensures that effective Help Desk representation is in place for coordination of work processes and projects with other departments.

Identifies opportunities to create efficiencies and add value to the Help Desk team. Assists in documenting IT processes and provides recommendations to improve and streamline where necessary.

FlipTek Systems

Single digits/Breakfix Operations Manager

August 2020 – March 2021

Duties and responsibilities:

●Responsible for User experience optimization, RF and Network optimization, On-site support and issue resolution.

●Drive organic sales growth by deepening client relationships and building trust through consistent quality service, responsiveness and successful issue resolution.

●Responsible for managing and maintaining three distinct senior engineering teams

●BreakFix Team, which handled all projects below $50k

●Conference Team, which handled events for over 3000 properties.

●Level III Team which investigated hardware and software issues, driving network and client tickets.

FlipTek Systems

Cognizant/IT Operations Manager

July 2018 – June 2020

Duties and responsibilities:

●Maintain and prepare all paperwork for various activities and provide performance backup to retrieve data in case of emergency.

●Participate and manage all communication IS technical direction and initiatives.

●Monitor all communication for each customer to assess operations within timeframe.

●Administer and provide upgrade to systems and escalate issues.

●Prepare designs and evaluate all balancing functions as required by IT departments and other functional areas.

●Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.

●Analyze all continuous up gradation process through various proactive self initiated projects and ensure efficiency

●Manage a group of 28 IT Professionals.

●Provide IT Support for over 2500 employees .

●Manage and Support the organization's computer operations, systems, and programming, desktop support, network administration, user services, and data center.Responsible for all operational work including Windows Server Version 2012-2016 or higher and Windows Desktop Version 7 or higher administration and troubleshooting.

IT Manager

Extreme Networks/FlipTek Systems Consultant

Jan 2018 - July 2018

Duties and Responsibilities:

●Manage and Support the organization's computer operations, systems, and programming, desktop support, network administration, user services, and data center. Responsible for all operational work including Windows Server Version 2012-2016 or higher and Windows Desktop Version 7 or higher administration and troubleshooting.

●Manage a Hyper V

●Manage a Microsoft Exchange 2010/Office 365

●Support third party applications and services.

●Participate in the development and implementation of strategies for an upgrade, expansion, disaster recovery planning, continuous improvement, and preventive maintenance of all IT systems.

●Support disaster recovery plans and manage backup, archiving and security systems.

●Responsible for the introduction of new systems and hardware/software rollouts.

●Ensure that company assets are tracked and maintained responsibly.

●Providing detailed audits of returned off lease gear in a timely fashion, including analyzing, diagnosing, and troubleshooting a wide variety of IT hardware returned to MLBF from time to time.

●Completing assigned projects and support requests while accurately recording time and activities.

●Performs system and server administration, monitoring, installations, upgrades, and maintenance. Provides primary onsite support of Windows based systems and assisted support for non-Windows platforms when required.

●Manage multiple Sites and their ISSI Application

●Support Administer Cisco Prime and Office Manager and Phones

●Analyzes and maintains optimal system performance and resource utilization. This includes diagnosing problems and coordinating resolutions with vendor service organizations, making recommendations for system requirements, and developing or utilizing tools, utilities or scripts to automate routine tasks and streamline processes.

●Provides user support, using standard tools and processes. Meets response and service levels as determined by established processes. Help troubleshoot medium to complex systems related problems.

●Provides a high level of technical assistance and consulting to users, including high-level problem analysis and resolution, research, configuration and setup issues for the operating system, applications, internal and third party development products, etc.

●Ensures standards compliance and quality assurance, following all established procedures for installation and configuration.

●Recommends hardware and software configuration changes to improve group processes.

●Plans, documents, and leads complex technical projects, and completes project tasks. Performs detailed problem analysis and research, product and method evaluations, conversion planning and implementation, and organizes and coordinates rollout activities.

●Works with hardware vendors to provide corrective and preventive hardware maintenance.

●Help troubleshoot medium to complex systems and Network related problems.

●Maintains effective communications on technical issues and configuration usage with customers, system engineers, and management.

●Writes user and system administration documentation.

●Trains staff on Cybersecurity and best practices.

●Train Staff on processes and new technology.

●Maintains/expands technical knowledge of system administration and engineering through self-study and structured courses.

Education

A.A. in MIS

Bristol Community College - Fall River, MA

1999

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