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Project Manager Customer Service

Location:
Philadelphia, PA
Posted:
September 20, 2023

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Resume:

Actively seeking a position

with an organization in need of a qualified individual with demonstrated background in project management, construction, renovation, and cost estimating accompanied with troubleshooting and multitasking skills

Focused and results oriented professional with relevant background in project management, monitoring, costs control, and scheduling of operational tasks that enable project completion on time and within budget while consistently delivering quality and excellence in workmanship. Adept in directing, coordinating and exercising functional authority for planning, organization, control, integration and completion of projects. Able to coordinate multiple tasks/projects and meet deadlines under pressure. Self-motivated and able to work independently or in a team. Excellent interpersonal skills and able to communicate and collaborate effectively with co-workers at all levels. Areas of Expertise include but are not limited to:

Construction Planning and Scheduling

Quality Control Management

Safety and Compliance Management

Organization and Time Management

Contract Negotiation

Project Management

Estimating

Financial Planning

Customer/Client/Stakeholder Liaison

Conflict Control

Inspection

KEY QUALIFICATIONS

Computer-literate performer with extensive software proficiency covering a wide variety of applications

Plans, directs, coordinates, or budgets, activities concerned with the construction and maintenance of structures, facilities, and systems

Participates in the conceptual development of a construction project and oversee its organization, scheduling, and implementation

Schedules the project in logical steps and budgets time required to meet deadlines

Inspects and reviews projects to monitor compliance with building and safety codes, and other regulations

Interprets and explains plans and contract terms to workers, and clients, representing the owner or developer

Negotiates contracts and establishes documented change control procedures to contractual agreements with consultants, clients, suppliers and subcontractors

Has working knowledge of services required in obtaining all necessary permits and licenses

Directs and supervises workers while studying job specifications to determine appropriate construction methods

Expert in overseeing requisition supplies and materials toward construction projects completion

Confers with supervisory personnel, owners, contractors, and design professionals to discuss and resolve matters such as work procedures, complaints, and construction issues

Plays a key role in planning, organizing, and directing activities concerned with the construction and maintenance of structures, facilities, and systems

Adept in evaluating construction methods and determining cost-effectiveness of plans

Plays a key role in developing and implementing facility fit-out and preferred vendor list

CAREER OVERVIEW

Construction Project Manager/Supervisor/Inspector:

Philadelphia Water Department■ Philadelphia, PA

2011 - Present

Responsible for inspecting contractor construction activities to ensure compliance of plans and city standard specifications.

Serve as liaison between contractor and engineer to ensure communication is always maintained throughout PWD construction projects

Schedule all materials testing and monitor test reports

Verify and submit monthly pay estimates for construction services and materials performed and used by contractor

Communicate and address complaints from public that pertain to assigned projects

Acting inspector for all Philadelphia Water Department water, sewer, green construction installation, street maintenance program that includes milling, overlay and seal coating of city streets

Production Scheduler/Project Coordinator:

Resteel ■ Philadelphia, PA

2009 - 2011

Analyze site and structural plans, and specifications for accuracy

Coordinates schedules for customer service on Department of Transportation Projects

Translates DOT bar schedule into Shear 97 format for shop production

Coordinates with shop special needs and bend types

Addresses and resolves daily issues relating to fabrication, delivery, and back charges

Timely follow-ups with job site contacts for updates on construction and delivery schedules

Assists outside detailers with processing orders in correct format

James R. Harley Resume Page 1 of 3

CAREER OVERVIEW

~ Continued ~ Commercial Carpenter Apprentice:

Brand Scaffolding – Sunoco Northeast Refinery

2008 - 2009

Tom Wentzel Co. Inc. ■ Exton, PA

2007 – 2008

Loan Specialist:

Advanced Mortgage Concepts ■ Conshohocken, PA

2002 – 2007

Expertise in all areas of residential financing including Fannie Mae and Freddie Mac investor loans

Provided loan and credit analysis within bank parameters and credit guidelines in a timely manner

Originated, recommended and implemented consumer loan programs, objectives, policies and practices

Communicated directly with customers to assist in determining loan needs

Followed current loans to ensure compliance with terms

Loan Processor

Processed loan files verifying accuracy of documents received

Ordered credit reports, appraisals and other documentation to complete loan files

Ensured integrity of date input to systems

Managed pre-closing activities simultaneously with processing activities of the loan and transition

Maximized customer service and customer satisfaction

Owner/Project Manager:

Amber Investments, LLC ■ Philadelphia/Surrounding Areas

2005 – 2022

Researched Philadelphia and surrounding areas for potential investment property

Purchased single and multi-family dwellings in the Philadelphia and surrounding areas

Researched and implemented creative finance techniques to purchase multiple investment properties

Established relationships with a list of contractors to receive lowest quality bid

Researched vendors to purchase best quality materials at the best possible price

Managed a five-man crew and provided hands on construction labor when needed

Managed a profitable residential rental property portfolio of up to ten properties for the past fifteen years

Trader/Clerk:

Tahoe Trading ■ Philadelphia, PA

1997 – 2001

Member of both the AMEX and the PHLX

Traded multiple option contracts per day

Proficient use in Microhedge, AT Financial, ILX Workstation, Bloomberg, and STEP system programs

Acted as a liaison between option floors and office in New York City

Handled all daily clerking tasks associated with the floor and upstairs operations

Merrill Lynch Professional Clearing Corp. ■ Philadelphia, PA

1996 – 1997

Verified trades were executed in the correct accounts at the proper quantities and prices

Prepared daily “preliminaries” or reports of trade activity

Reviewed and corrected option transactions

EDUCATION, CERTIFICATES AND LICENSURE

~ Associate in Bachelor of Science in Construction Management (2010-2013) ~ Drexel University (Goodwin College of Professional Studies■ Philadelphia, PA

~ Associate in Applied Science in Construction Management (2007-2010, 2018-Present) ~ Community College of Philadelphia■ Philadelphia, PA

~Proficient use in Autocad 2010, Revit 2010, WinEst Estimating Software, Suretrac Scheduling Software~

~ Carpenters Apprentice Program: Blueprint Reading, Layout, Math, Surveying (2007-2009) ~

~ PA Salesperson Real Estate License (2007-2014) ~

~ Business / Finance Courses (1994-1999) ~

~ OSHA 10 Construction Industry ~



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