Katherine Suliveras

Lancaster, PA *****

adztt1@r.postjobfree.com

+1-717-***-****

Authorized to work in the US for any employer Work Experience

Experienced Coordinator in Planning

Penn State Health Lime Spring September 2019 to October 2021

Medical Office Assistant

• Executed duties in a fast-paced ambulatory clinic with more than 75+ patients per day

• Screened patients for COVID-19 symptoms and triaged them accordingly

• Promoted office efficiency by coordinating charts and prioritizing patient's diverse medical needs

• Developed a new process for clinic management for network downtime events where patient records

are not accessible resulting in business continuity four times in the past year

• Demonstrated professionalism and control in email and telephone communication (100+ per day)

leading to 95% positive reviews in patient satisfaction

• Recognized with "Paws Up" award for dedicated service to a patient that sustained a fall

• Recognized for compassionate pediatric care by supplying hugs and toys to children while receiving

annual flu shots in our clinic

• Maintain patient confidentiality (HIPAA) and quality control of patient data upon registration and

throughout the patient encounter

• Expertly managed the following systems:

• All Scripts Practice Management to manage patient logistics while in clinic

• All Scripts Scan to convert hardcopy documents into electronic format

• Cerner Care Connect for patient billing and claims adjudication

• EHR Touchworks to verify demographics including Medicare/ Medicaid coverage

• Availity, Navinet, Promise, Payer Path & DPW to determine healthcare coverage eligibility • Telehealth

On-Demand to coordinate virtual patient appointments

• Versus to locate patients with RFID while in clinic

Director of Christian Education

St. Thomas Episcopal Church Lancaster, PA March 2017 to March 2020

• Passionate about cultivating growth within church and enhancing presence of young people age 4-18

years old to develop a relationship with God

• Develop religious education curriculum including coordinating themes that support pastor's sermons

• Teaching weekly lessons in a communal setting as to engage children of all ages

• Activities Coordinator for Vacation Bible School including development of curriculum, activities and

coordinating schedules and responsibilities of 35 volunteers

Classroom Volunteering and Activity Assistant

Suliveras Family - Lancaster, PA April 2005 to Present

Lancaster, PA April 2005 - PRESENT

Stay-at-Home Parent

• Primary school support resource for first, seventh, ninth and eleventh graders (son age 7, daughter

age 13, son age 15 and daughter age 17) including in-classroom volunteering and activity assistant

• Time and organization management: maintain appointments, records and schedules for six family

members

• Daily Meal planning including nutrition and preparation

• Mediation conflict resolution for pre-teen and elementary school children

• Manages family household budget, including timely payment of bills and prioritizing use of

discretionary income

• Social media content expert including Facebook, Instagram, Next Door and Care.com

• Adept negotiator achieving positive outcomes

Intensive Case Manager; Pregnancy & Parenting Center

FAMILY SERVICE - Lancaster, PA January 2005 to April 2005

• Advised 20 high risk pregnancy and parenting adolescents in areas of personal, career and academic

development during office and home visits while updating personal files

• Developed, coordinated and implemented monthly prenatal and parenting sessions curriculum

• Developed and created "Parenting Monthly" Newsletter

• Communicated daily with client base

• Conducted interviews with program potentials

Academic Coordinator

Millersville University of Pennsylvania - Millersville, PA January 2002 to December 2004

• Monitored and counseled 75 students at 16 target high schools in areas of personal, career and

academic development during academic and summer programs while maintaining current and

alumni student profiles

• Developed, coordinated and implemented monthly Saturday, summer teaching, tutoring session

curriculum

• Created supplemental workshops, orientation sessions and educational training for parents, students

and Upward Bound staff

• Devised tutoring and parent/student manual for summer program

• Communicated regularly with high school students, parents and school officials

• Interviewed candidates and families for admittance to the program

Coordinator of Student Loans

Millersville University of Pennsylvania - Millersville, PA January 2001 to January 2002

• Processed daily records and reports essential to processing student loans

• Assisted in recipient selection process

• Kept abreast of new information relating to federal and alternative loans

Education

BA in English Arts

Hampton University - Hampton, VA

1999

Skills

• CPR & AED Certified, FBI, Criminal & Child Abuse clearances obtained, Proficient in Windows based operating systems, Microsoft Office and Macintosh applications, Self-starter, dependable, excellent written and verbal communication, detail-oriented, team player, creative, multi-tasking ability, can- do-attitude

• Allscripts

• Cerner

• Insurance Verification

• Business Continuity Planning

• EMR Systems

• HIPAA

• Triage

• Training & Development

• Customer Service

• Typing

• Program Management

• Medical Records

• Curriculum Development

• Microsoft Office

• Home care

• Management

• Computer literacy

• Front desk

• English

• Microsoft Outlook

• Communication skills

• ICD-10

• Process Improvement

• Hospital Experience

• Disaster Recovery

• Caregiving

Awards

PAWS UP-PSH Recognition

June 2019

Repeatedly awarded PAWS UP between 10/2019 through 10/2020. Awarded to those who go above and beyond patient care to meet the needs and deliver exemplary service.

Certifications and Licenses

CPR Certification

Assessments

Customer focus & orientation — Highly Proficient

July 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Building relationships for childcare providers — Highly Proficient

September 2019

Building positive and productive relationships with families of children ages 0–3 Full results: Highly Proficient

Teamwork: Interpersonal skills — Highly Proficient

May 2019

Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: Highly Proficient

Work style: Conscientiousness — Highly Proficient

July 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

Delta Sigma Theta (Soror)

April 2004 to Present

Community Services assisting African-American community organization beginning in 1913 continues to this day

Publications

Just Ask Luca- April 2019

Article published about an after death/out of body experience my son had as an infant; he later remembered at the age of five.

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