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Data Entry Customer Service

Location:
Cary, NC
Posted:
September 20, 2023

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Resume:

Krystel Assimos

919-***-**** adztsv@r.postjobfree.com Cary,NC.

Summary

Strong professional graduate. Experienced in a wide variety of areas. Ability to Work Independently and in Group Settings. Strong verbal and written communication skills. Excellent multitasking and problem-solving ability. Skilled in Documentation, Auditing, Logistics, Inventory Control, Production, Cold Chain Material, Supply Chain, Invoicing, Appointment Scheduling, Insurance including Medicaid, Medicare, Tricare, and all Receptionist Duties. Proficient Computer Skills in Microsoft Office and numerous databases.

Skills

Attention to detail Data Entry Organized Time Management

Self-motivated Leadership and Patience DOT, TSA, IATA Certifications

Adaptability ERP Systems Reading physical and emotional cues

Experience

Apr 2023 – PRESENT/ Baebies, Durham, NC

Regiment Manufacturing Tech

Perform manufacturing activities in compliance with company procedures and external regulatory requirements as directed by department management.

Formulate, test, dispense and package solutions following established standard operating procedures (SOPs).

Perform quality tests following established QC protocols and document the results.

Maintain batch records, equipment logs and other production records as directed per company procedures.

Print and apply labels to product containers.

Maintain a clean an orderly laboratory environment.

Jan 2023 – August 2023/ Petco, Cary, NC

Guest Services Lead(part time)

Opening and closing of the store and the accurate completion of required paperwork of end of day closing with reconciling registers and safe.

Ensures the health and well-being of live animals by providing the correct care in accordance with the established standards, policies and procedures including the completion of the hourly animal health check and Wellness.

Interacts professionally and effectively through verbal and written communication with all employees and customers.

Performs all aspects of point-of-sale service, e.g. sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.

Loading, unloading and stocking of merchandise in order to ensure the store is well stocked and inventory counts are accurate

Physical work involving bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds

Nov 2016 – Mar 2023 / Almac Group,Durham, NC

Sep 2021 – Mar 2023

Senior Distribution Associate, Logistics

•Responsible for Customer service and processing Customer Orders for site distributions of clinical trial protocols, ensuring that all data is transacted and maintained accurately according to SOP and GMP standards.

•Process customer orders into distribution system and create Job Packs according to the relevant Distribution Instructions.

•Monitor incoming orders throughout the day to collect and process orders in a timely manner.

•Verify all customer materials, site location addresses and IVR shipping requests are received and accurate.

•Photocopying, generating reports, maintaining spreadsheets/databases, archiving Distribution documentation, preparing and reviewing documents.

•Communicate with internal and external clients to complete reports and documentation requirements as specified in the protocol specific documentation.

•Adhere to FDA regulations

•Setting up orders for shipping through UPS, World Courier, FedEx, Quickstat

Aug 2020 - Sep 2021

Production Coordinator, Production/ Almac Group

Perform Leadership role with assigned Operators to Package, Label, and Assemble material within Refrigerated (2-8 C), Frozen (-20 C, -70 C), and Dry Ice conditions, as well as ambient conditioned areas supporting cold chain material, as detailed in the batch document according to appropriate Standard Operating Procedures and current Good Manufacturing Practices.

•Organize the layout of production operations, package materials and secure processing to ensure efficiency relative to Batch requirements.

•Perform and ensure that a thorough routine cleaning of equipment and packaging rooms supporting the packaging / labelling / assembly of the refrigerator and/or freezer areas is performed.

•Perform reconciliation of material/labels used during an operation and ensure all material is returned to the warehouse upon job completion.

•Maintain operational efficiency to ensure quality of the products, scheduled target dates are met, and batch records are completed properly at completion of job operation.

•Undertake additional duties of specific projects designated by supervisory/management staff, in conjunction with normal Production Coordinator duties.

Nov 2016 - Aug 2020

Auditor- Drug Returns Warehouse/Almac Group

•Responsible for completion of accountability audits and associated tasks to be carried out in the Drug Returns Warehouse for non-controlled drug.

•Ensure all activities are carried out in a well-organized, clean, and tidy manner according to SOP’s and GMP’s.

•Communicate with internal and external clients as necessary to complete reporting and documentation requirements as specified in the protocol specific documentation.

•Generate Audit and Compiled Reports when requested in protocol specific documentation. Perform inspection of drug returns as detailed in protocol specific documentation and record audit results in the inventory system.

•Check all materials for correct labeling and storage.

•Complete requested Acknowledgement of Receipts, manual or systematic, and IRTs/IVRs detailed in the protocol specific documentation.

JUL 2016 – DEC 2016

Independent Driver / Uber, Raleigh/Durham, NC

•Maintain a clean and inviting vehicle for passengers

•Communicate with passengers, offering a safe and welcoming ride to their destination

•Ensured that customer arrived safely and timely to their destination while creating customer satisfaction.

•Created Excel spreadsheet and maintained files to track mileage, maintenance, and miscellaneous expenses.

•Managed routes through use of iPhone app technology.

MAY 2016 – AUG 2016

Patient and Provider Specialist / Doctors Making House Calls, Durham, NC

•Answering multi-line phone to provide patients with clinical and administrative assistance

•Responsible for communicating with sites for patient information associated with medications, medical records, and other delicate documents.

•Locate, schedule, and confirm patient diagnostic appointments, surgeries, medical consultations, lab work, X-rays, Ultrasounds, and medications using phone, email, mail, or fax machine, EHS Software and Microsoft Office

AUG 2013 – MAY 2016

Patient Support Specialist, Call Center/ Triangle Orthopedics, Durham, NC

•Greeting visitors, answering a multi-line phone while training

•Schedule and confirm patient appointments, surgeries, or medical consultations.

•Directing patients to the appropriate staff waiting areas and answering questions regarding problems, financial assistance, or insurance.

MAR 2013 – AUG 2013

Receptionist / Robert Half and Associates, Raleigh, NC

●Operate a multi-line phone system providing information, taking messages, or scheduling appointments.

●Providing verbal information or documents to customers using email, mail, or facsimile machine.

●Perform Data Entry for invoices, balance sheets and other documentation upon request.

FEB 2013- AUG 2013

Certified Nurse Aide / AmeriCare HomeCare Chapel Hill, NC

•Ability to remain calm under stressful situations.

•Possess written and verbal skills for effective communication and a level of understanding

•Demonstrate good judgment, problem solving and decision-making skills acting in the resident’s best interest

•Observe residents for changes in physical, emotional, mental or behavioral condition, unusual symptoms, medication side effects, accidents, injuries or unusual occurrence and reports

•Companionship and engaging in hobbies and activities

•Assistance with meal planning and preparation, light housekeeping, laundry, errands, medication reminders, and escorting to appointments.

•Enabling safety at home by assisting with ambulation, transfer (e.g., from bed to wheelchair, wheelchair to toilet), and fall prevention.

May 2012 - Feb2013

Intensive Care Unit Certified Nurse Aide / Person Memorial Hospital, Roxboro, NC

●Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.

●Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.

●Set up treating or testing equipment, such as oxygen tents, portable radiograph (Xray) equipment, or overhead irrigation bottles, as directed by a physician or nurse.

●Computer Entries, EMR, MediTech, EKG, Bladder scans • Ability to remain calm under stressful situations.

MAY 2011 – MAY 2012

Hostess, Waitress, Make Table, Buffet Supervisor/Pizza Inn, Durham, NC

•Greets guests and presents them with the menu. Informs guests of specials and menu changes, suggestively sells, and answers questions regarding food, beverages and service.

•Total bills and either accepts payment or refer guest to cashier

•Answers the phone and takes orders when necessary.

•Maintains neat and orderly dining area.

Education

High School Diploma / Apex High School, NC/ Jun 2001

Certified Nurse Aide/Piedmont Community College, NC

Associate Degree in Business Administration / Piedmont

Community College, NC GPA 3.75, Dean’s List



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