Customer Service Supervisor

LEISA JACKSON

Van, WV *****

304-***-**** - adztsm@r.postjobfree.com

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS

Customer Experience

Registered Mail Protocols

Route Deliveries

Mail-Sorting and Delivery Sequence

Compliance Requirements

Scan Parcels

Business Operations

Customer Inquiries

Critical Thinking

Customer Needs Assessments

Corrective Actions

Key Performance Indicators (KPIs)

Customer Service

Daily Timekeeping

Call Monitoring

Verbal and Written Communication

Customer Escalations

Research and Analysis

Handling Complaints

Performance Metric

WORK HISTORY

04/2023 to Current Rural Route Mail Carrier

Pony Express Courier – Van, WV

Followed safety protocols and regulations while driving, upholding professional service reputation.

Maintained records on customers with mail forwarding and change of address requests.

Organized mail ahead of delivery runs for correct routing. Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field. 04/2017 to 09/2022 Customer Service Supervisor

Amazon.com Services – Remote

Coached employees through day-to-day work and complex problems. Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.

Conducted training and mentored team members to promote productivity and commitment to friendly service.

02/2016 to 04/2017 Customer Service Supervisor

Concentrix – Remote

Coached employees through day-to-day work and complex problems. Coached team members to deliver hospitable, professional service while adhering to set service models.

Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Managed supervisor itinerary and appointments and streamlined scheduling procedures.

08/2008 to 06/2013 Customer Service Support Representative Alorica – Palatka, FL

Researched and identified solutions to technical problems. Responded to customer inquiries and provided technical assistance over phone and in person.

Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Diagnosed and troubleshot hardware, software and network issues. EDUCATION

06/2014 Associates Degree: Medical Office Administration St. Johns River State College - Palatka, FL

Contact this candidate