Seth Houston

***** **** ***** **, ***** Land, TX 77498

346-***-****

adztse@r.postjobfree.com

Summary of Qualifications

Responsible and highly motivated individual with a drive for excellence. I am a problem solver who manages and promotes teamwork. Excels at customer service, organization, and making sound judgments under pressure within tight deadlines.

Skills

Proficient in Auto Desk, AutoCAD, 3D Builder, Microsoft Office Products, and Prezi Presentation Software. Completed STEM classes: Chemistry, Physics, Principals of Engineering Design, Ekata Pro Insight, Paya, Charge Anywhere, and NetSuite

Highlights

Trained in emergency response Critical Thinker

Preventive safety training Leadership and Coaching

Military Law Enforcement Financial Acumen

Customer Service Willingness to Learn

Education

•US Department of Homeland Security

Federal Law Enforcement Training Centers Graduated

•USCG Maritime Law Enforcement Specialist "A" School C_USCG_MEA-2102

•William B. Travis High School Graduated

•Houston Community College Attended

Professional Experience

The United States Coast Guard, Maritime Enforcement (Reservist) 10/2020 – Present

Protecting America’s Ports, Waterways, and Interests at home and abroad

Trained in physical force, strategy, search, and rescue.

Emergent Professional Resource (Contract Assignment Ended) 04/2023 – 07/2023

Nationwide Coin & Bullion Reserve 10/2021 – 03/2023

Account Reconciliation

Self-starter who can work well independently and in a team environment.

Research discrepancies and communicate solutions with customers.

Review sales orders, invoices, deposits, journal entries, shipping reports, and other resources to reconcile accounts.

Calculate coin mark-ups using the POA calculator to determine Pay On Amount for Sales Representatives.

Generate daily shipping reports and tracking data on purchased items and email them to the Shipping department.

Manage maintenance, vendor set-ups, and customer accounts.

Sent information on the company to vendors to communicate services.

Perform a high volume of numerical data quickly and with accuracy.

Demonstrate good time-management skills with a problem-solving attitude and multi-tasking abilities.

Establish a quality working relationship with various customers and provide follow-through to resolve inquiries.

Manage inbound and outbound calls regarding billing issues, products, services, questions, and general client concerns.

Responsible for training new hires on the payment process, Netsuite, Paya, Change Anywhere, and Ekata.

Subway Restaurant – Galleria Store Closed (Out of Business) 10/08/2018 – 04/30/2019

•Prepared products according to customers’ satisfaction.

•Provided excellent customer service.

•Used Point of Sale system/cash register (cashier) to record the order and compute the bill amount.

•Checked products in the sandwich unit area and restocked items to ensure supply throughout the shift.

•Safe handling of food products.

•Attention to detailed cleaning of the restaurant.

•Handling the cash register for checkouts.

Tax Aid USA / Seasonal Tax Preparer 02/2017 -05/2018

•Responsible for issuing flyers to neighborhood customers on market filing dates.

•Assisted with W-2 taxes, answering customer inquiries, and tax verifications.

•Cross-trained ad provided backup for other customer service representatives when needed.

•Organize a group of distributors to manage log records.

•Train on tax software.

Interfield Engineering Firm

Summer Internship 06/2016 – 09/2016

•Participated in and led several structural engineering projects.

•Worked closely with other architectural engineers on new city designs and blueprints.

•Served in the civil engineering department for a period.

•Assisted with map drawings on AutoCAD software.

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