Customer Experience Coordinator

Christy Charlot

** ******** **** *** *** #*, Dorchester, MA

Cell: 617-***-**** ● adzts1@r.postjobfree.com

EDUCATION

Northeastern University, Boston, MA Graduated May 2020 Bachelor of Science in Psychology and minor in Sociology. GPA: 4.0 PROFESSIONAL EXPERIENCE

Encore Global, Boston, MA- Customer Experience Coordinator February 2023 - Present

● Act as a liaison between Encore, venue, and clients and serve as a point of contact to address any needs or concerns throughout the event.

● Coordinates with the sales and operations team to ensure prompt service and personalized support for an exceptional event experience.

● Provide clients with information and support in a professional and friendly manner while building rapport to ensure a high-quality customer experience.

● Assist Sales Manager, Director, and AV technicians with day-to-day activities such as processing orders and setting up/striking an event.

● Maintain a pleasant and professional appearance while working as the face of Encore Global on site-location. IATSE Local 11 (Live Nation), Boston, MA- Stagehand/Backstage Crew July 2022 – February 2023

● Assisted in stage and technical production in the following areas of props, scenery lighting, sound and video.

● Assisted in setting up the stage at multiple venues such as Fenway Park, Gillette Stadium, MGM Music Hall, Opera House, Orpheum Theatre, Colonial Theatre, Xfinity Center, Leader Bank Pavilion, Boston Convention and Exhibition Center and Logan Airport.

● Loaded and unloaded trucks, breakdown various equipment on site of location, and work directly with the Tour Production Team and the Department Head to create a safe, successful and memorable show. Boston Sports Clubs, Boston, MA- Sales and Service Representative December 2021 – September 2022

● Provided excellent customer-service in a fast-paced environment while functioning as the face of the club.

● Greeted members, answered calls and checked members in through MOSO database.

● Provided support and guidance related to fitness classes, personal training inquiries, and membership options.

● Processed new membership sales. Collected past due payments and processed cancellations for existing members.

Bright Horizons, Watertown, MA- Primary Teacher/Support Teacher January 2020 – December 2021

● Created and implemented hands-on activities based on the children's interests and skills.

● Documented and shared the special moments and learning lessons the children had.

● Kept the classroom clean and free of any trampling items. Old South Church, Boston, MA- Childcare Staff September 2018 – September 2021

● Created individual coping skills/solutions for youth to follow when they are feeling impulsive.

● Engaged children in Godly Play which is a creative, imaginative approach to form spiritual faith and guidance through biblical storytelling.

● Supported parents by monitoring their children in our care while they attend church services. Boston Sports Clubs, Boston, MA- Receptionist/Membership Consultant March 2015 – March 2018

● Managed new and existing accounts, provided updates on payment history, and processed health insurance reimbursements.

● Sought leads and prospects to gain more members and create corporate partnerships.

● Reached yearly sale goal quota in 1 month by exceeding the monthly goal by an additional 80%.

● Achieved consecutive awards for top 3 best performing consultants since October 2017.

● Promoted to Sales Manager position in January 2018. Harvard University PBHA, Cambridge, MA – Junior Counselor June 2013 – August 2014

● Developed and taught curriculums that fit the needs of a specific group of children.

● Discussed and shared curriculum ideas with Directors, Senior Counselor, and Leaders Coordinator.

● Built a sustainable system of support, hope, and action-based positivity for at-risk youth.

● Took an active role in leading classroom activities and co-teach with the Senior Counselor. VOLUNTEER/ORGANIZATIONAL WORK

Resolve to Stop the Violence Project (RSVP)- Advocate Volunteer, Boston, MA December 2018 – July 2018

● Created dialogues and legislative actions to reduce recidivism rates with Congress through email campaigns, phone-a-thons, and live appointments/visits to gain bill and legislative sponsorship support.

● Conducted research and prepared articles for journal publication.

● Attended Restorative Justice symposiums and networking events to galvanize tangent allies and gain community support.

SKILLS & INTERESTS

Technology: Microsoft Office, Google Docs, Adobe Photoshop, Adobe Illustrator, MOSO. Athletics: Boston Women Flag Football League, National Flag Football League, Varsity Basketball, Varsity Volleyball, Varsity Softball, and Women College Basketball.

Awards: National Honor Society of Leadership and Success. CAM tech Hack-a-thon award from MA General Hospital Gun Violence for Community Resilience.

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