**a *MG er ec

CEDRIC MCCLENDON

Aa ee Or od

Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening

and analytical problem-solving skills. Enhances customer experiences by employing service-oriented

behaviors, understanding customer desires, ad providing customized solutions to build loyalty, Hardworking

and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position

Ready to help team achieve company goals.

Skills

+ Stocking and Replenishing + Retail Sales Customer Service

+ Sales Expertise + Fleet Dispatching

Work History

Customer Service Representative 10/2021 to Current

Brookshers Groceries Company ~ Shreveport, LA

+ Handled customer inquiries and suggestions courteously and professionally.

+ Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

+ Answered constant flow of customer calls with minimal wait times.

+ Answered customer telephone calls promptly to avoid on-hold wait times.

Teacher 03/2017 to 09/2021

Webster Parish School Board ~ Minden, LA

+ Worked cooperatively with other teachers, administrators, and parents to help students reach learning

objectives.

+ Incorporated multiple types of teaching strategies into classroom.

+ Communicated frequently with parents, students, and faculty to provide feedback and discuss

instructional strategies.

+ Supported student physical, mental, and social development using classroom games and activities.

Education

Associate Degree: Culinary Arts 05/2015

Louisiana Culinary Academy - Baton Rouge, LA

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