Darriecia Griffin-Ankum

Customer service

Greenville, NC 27834

adzto9@r.postjobfree.com

+1-252-***-****

Certified office and sales associate with 16 years of experience. Areas of expertise include retail, production, manufacturing, warehousing, customer service, office assistance, cash handling, and leadership. Some of the highlights of my expertize are:

• Customer- and service-oriented

• Cash handling accuracy

• Loss prevention comprehension

• Inventory control procedures

• Retail merchandising expertise

• Ability to mediate disputes

• Excellent communication skills

• Listening skills

• Reading comprehension skills

• Written and oral communication skills

• Energetic self-starter

• MS Office

• Results-oriented

• Reliable and punctual

Work Experience

City Carrier

Post Office USPS - Greenville, NC

November 2021 to Present

Asset Protection Associate

Walmart - Washington, NC

June 2020 to Present

Co manager

Bojangles' Restaurants, Inc - Greenville, NC

August 2019 to Present

Customer Support Specialist

Asurion

May 2021 to September 2021

Delivery driver

Fedex

August 2018 to August 2019

Cake Decorator/Baker

Harris Teeter - Greenville, NC

October 2017 to August 2018

Store manager

Auntie Anne's

January 2017 to August 2018

Performed sale opening and closing procedures. Replenished stock and processed shipments to ensure product availability for customers. Performed debit, credit and total accounts on computer spreadsheets/ databases, using specialized accounting software. Computed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Configured offset and unusual expenses assured daily profit values were met and losses were reported, investigated, and corrected addressed and resolved non-routine, complex and unexpected variances. Correctional officer

Ncdps - Maury, NC

September 2015 to August 2017

cash office associate

Kmart - Kill Devil Hills, NC

February 2013 to March 2015

service desk lead /front end supervisor

Addressed and resolved non-routine, complex and unexpected variances. Administered all point ofsale opening and closing procedures. Replenished floor stock and processed shipments using pallet jacks and forklift machinery to pull product to the floor and ensure product availability for customers. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Computed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Worked with management to document and offset unusual expense variances in their respective areas. February 2007 to January 2009

and

certified sales associate

seven eleven - Elizabeth City, NC

February 2012 to November 2013

cash and lottery handing an accountability, customer service, food handling, ordering and replenishing the store with store merchandise. Unloading/ loading DSD trucks, accounting for incoming and outgoing merchandise.

Achievement:

Serve safe Certification Valid thru 07/2017

Overnight Receiving associate

Wal-Mart Supercenter - Elizabeth City, NC

April 2011 to September 2011

27909

Frozen and dairy department

Operation of forklift loading and unloading freight off trucks and from unloading tucks and Pulling freight to sales floor in the correct departments, Sequencing shelves, zoning isles, and restocking merchandise in there correct area, running picks off the pick list, getting store ready for morning customers. Cashier

Wendy's - Elizabeth City, NC

June 2009 to August 2011

Running register

Food and beverage preparation/bagging

Cleaning, restocking, and assisting customers

Cashier

Bojangles - Elizabeth City, NC

August 2006 to January 2008

Running register

Food and beverage preparation/bagging

Cleaning, restocking, and assisting customers

Education

Associate's in Nursing

Pitt Community College - Winterville, NC

January 2021 to Present

Bachelor's degree in Social Work

Elizabeth City State University - Elizabeth City, NC August 2010 to April 2013

High school Diploma

Pasquotank County High School - Elizabeth City, NC August 2005 to June 2009

Skills

• Restaurant Experience

• Management Experience

• Restaurant Management

• Retail Management

• Key Holder

• Loss Prevention

• Security

• Freight Experience

• Cash Handling

• Store Management Experience

• Law Enforcement

• Leadership

• Merchandising

• Delivery Driver Experience

• Profit & Loss

• Assistant Manager Experience

• Recruiting

• Customer service

• Box truck

• Van driver

• Commercial driving

• Communication skills

• Heavy lifting

• Moving

• Driving

• E-commerce (2 years)

Certifications and Licenses

Biowork production certification

December 2020 to Present

CPR Certification

First Aid Certification

Assessments

Work motivation — Proficient

March 2020

Level of motivation and discipline applied toward work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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