Customer Service General Manager

Michael Champlin

Medford, OR ***** *********@*****.*** +1-458-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Gas attendant 8/22-7/23 speedway express.medford or .

Marijuana processor

HALO - Medford, OR

April 2021 to Present

I pack prerolls, I labeled cartridges. I put the cartridges together then package them. I gram out shatter in pucks,

General Manager (GM)

Media One - Hollywood, CA

January 2009 to January 2020

Sales marketing, advertising, customer service• Fielded telephone calls and complaints from clients

•Ensured adequate staffing and recruitment to meet the needs of the business

•Responsible for achieving sales and profit goals

•Provided guidance to staff members on new procedures and policies

Education

High school or equivalent in Normal ciriulum

Templeton Independent Study High School

June 2008 to December 2012

Skills

•Training (9 years)

•Operations Management (9 years)

•Payroll (2 years)

•Profit & Loss

•Management (7 years)

•Customer service (10+ years)

•Hospitality (8 years)

•Computer literacy (8 years)

•Phone etiquette (10+ years)

•Sales Management (10+ years)

•Recruiting (9 years)

•Human Resources (9 years)

•Purchasing (8 years)

•Process Improvement (9 years)

•Account Management (8 years)

•Strategic Planning (8 years)

•English

•High-end sales

•Accounts Receivable

•Pricing

•Inventory Control

•Budgeting

•CRM Software

•Research

•Office Management

•Social Media Management

•Marketing

•Digital Marketing

•Email Marketing

•E-Commerce

•Project Management

•Microsoft Excel

•Microsoft Word

•Microsoft Office

•Business management

•Office experience

•Sales

•Telemarketing

•Salesforce

•Medical terminology

•Basic math

•Accounting

•Administrative experience

•Merchandising

•Market Research

•Cash handling

•Farming

Assessments

Search Engine Optimization — Completed

October 2020

Interpreting online website performance metrics and understanding search engine optimization tactics Full results: Completed

Supervisory Skills: Motivating & Assessing Employees — Proficient

October 2020

Motivating others to achieve objectives and identifying improvements or corrective actions.

Full results: Proficient

Market Research — Completed

October 2020

Analyzing data and using market research tools

Full results: Completed

General Manager (Hospitality) — Familiar

October 2020

Solving group scheduling problems and reading and interpreting P&L statements Full results: Familiar

Accounting Skills: Bookkeeping — Completed October 2020

Calculating and determining the accuracy of financial data

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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