Administrative Assistant Customer Service
Resume:
Janay Davis
College Park, GA *****
***************@*****.***
Professional Customer Service, Administrative Assistant Proven experience providing customer support in busy office administrative environments for public utility and insurance industry employers. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic- relationship and partnership-building skills--listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. Also Administrative Assistant with over 5 years of experience managing business office functions and providing executive level support to principals and clients. Seeking to apply my detail-oriented talents and adaptable personality to fulfill the company's needs.
Work Experience
Lead "go
Jackson Utility Company
August 2018 to January 2020
August 2018-January 2020
Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume). Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's mentors and trainers of both new and established employees. Helped the company attain the highest customer service ratings (as determined by external auditors)-- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.
Receptionist Administrative Assistant
September 2013 to September 2015
Greeted all clients and visitors, ensuring that they received an outstanding first impression of the company. Maintained all office equipment including printers, copiers, and computers. Assisted with office shipping and the mass mailing of thousands of monthly invoices to the company's clients. Coordinated and scheduled meetings/travel for staff members. Prepared expense request forms for the Administration Department. Monitored office supplies and replenished stock as necessary. Office Manager
Office Manager
September 2011 to July 2013
Maintain and update up to 15 budget spreadsheets for all projects, reconciling any errors. Assist principals in drafting and editing in memos, reports, and proposals. Perform routine clerical tasks such as mailing, copying, faxing, filing, and scanning. Screen over 50 phone calls daily, taking messages and routing calls when necessary .Assisted with onboarding 10+ new employees .Increased office efficiency by introducing Wrike project management software to the company, thereby reducing labor costs by 5%. Education
Diploma
Cedar Grove High School
Skills
• Filing
• Front Desk
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