Customer Service Continuous Improvement

Contact No:- +947********

E- mail:- adztir@r.postjobfree.com

U.D.SANJEEWA

OBJECTIVE To continue my career with an organization that will utilize my management, supervision and administrative skills to benefit mutual growth and success. SKILLS &

ABILITIES

• Well organised, able to prioritise work in an efficient manner, great administrative planning skills

• Providing high quality of Customer Service

• Multitasked, committed, goal oriented, role model in performance, open minded approach

• Lead and coach team members

• Resolving and managing queries to closure

Personal Skills:

• Calm and composed under pressure and able to work to tight deadlines

• Ability to work within a busy and demanding environment

• Able to work with minimum amount of supervision and on own initiative

• Utilized a continuous improvement approach to ensure a high quality

• Culturally aware

Computer Skills:

• Microsoft Office Word, Power Point, Excel and Outlook

• Micros POS

• Hotel Service Optimizing System

• Opera System

EXPERIENCE Two years experience at a leading Tourists hotel in Sri Lanka.

• Provides chairs, towels, blankets & any other requirements or request to guests on the open area.

• Maintains the working areas clean & tidy, with all furniture neatly arranged & in place if not in use.

• Safe storage of working equipment, such as tables, chairs, umbrellas & cushions according to safety regulations.

• Assists with & performs other beverage services, support tasks & guest services.

• Sanitation of the assigned areas & amenities at all times, in accordance with Public Health rules and regulations.

• Effectively communicates any problems, challenges, complaints or service difficulties in a timely manner to the immediate Supervisor on duty.

• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

• Dry the working areas

• Assisting with interior maintenance and detailing

• Assisting with wash downs according to the management plan Page 2

EDUCATION • G.C.E ADVANCED LEVEL

Science Subject (2005-2008), (Biology/ Physics /Chemistry)

• G.C.E ORDINARY LEVEL, (2004)

• SHIPS STEWARD UPDATING COURSE

• COUNTINUES DISCHARGE CERTIFICATE COURSE < CDC COURES >

Proficiency in Personal Survival Techniques

Proficiency in Fire Prevention and Fire Fighting

Proficiency in Elementary First aid

Proficiency in Security Training For Seafarers with Designated Security Duties

Proficiency in Personal Safety and Social Responsibilities

Maritime English Language Course

LEADERSHIP • Self-Motivated

• Understanding leadership

• Strategic thinking

• Relationship Building

• Achievement

• Confidence

• Creativity

• Flexibility

PERSONAL

INFORMATION

• Nationality : Sri Lankan

• Date Of Birth : 09/09/1988

• Height : 5’8

• Status : Married

• Passport No : N 3490012

• CDC No :C053062

• Languages: English and Sinhala

• References available on request

I hereby certify that the above information is correct and accurate to the best of my knowledge.

DATE SIGNATURE

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