Customer Service Veterinary Technician
Resume:
Heather Creech
Veterinary Technician
Evans, CO *0620
**********@*****.***
Driven and compassionate individual with excellent customer service experience. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Veterinary Technician
Pets Emergency Hospital - Evans, CO
September 2022 to May 2023
venipuncture, anesthesia, critical and emergency care, customer service, handling stressful situations, logging controlled drugs, drug administration (IV, IM, SQ, PO), gathering histories, critical thinking, logging medical records and flowsheets
Veterinary Technician
The Vets - Austin, TX
November 2021 to June 2022
communicate with your doctor on needs/wants/what they recommend
• Venipuncture
• Keep track of inventory in vehicle, what is needed for CM
• Blood samples - set timer for when blood needs to be spun, place in fridge after, print req form
• Pull up vaccines, enter vaccine information
• Print/email vaccine certificates
• Give Rabies tags (if applicable/varies per state)
• Make any OTC recommendations based on DVMs exam
• Does client need HW/Flea or any med refills?
• Create “Treatment Plan” (estimate)
• Provide client with any “client education” documents
• Print medication labels and fill meds
• Print/email external prescriptions or submit Vetsource prescriptions as needed
• Forward Book next visit with the owner. Block the time in VS and create task for PS.
• Make follow up tasks
• Attach or enter any previous records that may need to be
• Make sure all supplies brought back to vehicle and put in appropriate place
• Make sure trash gets thrown out, sharps into container
• Keep track of dirty laundry
• Use salesforce
• Clean any equipment used during appt.
Veterinary Technician
VCA Hometown Animal Hospital - Pflugerville, TX
October 2020 to April 2021
Venipuncture, assisting doctors, administering medication, restraint/handling, cleaning, client communication, filling prescriptions
Veterinary Technician
GEORGETOWN VETERINARY HOSPITAL - Georgetown, TX
January 2019 to February 2020
venipuncture, treatments, assist doctors in rooms, administer medication, customer service, handling payments, cleaning duties, perform x-rays, run and collect lab work Veterinary Assistant
Carolina Ranch Animal Hospital and Resort - Garner, NC September 2018 to November 2018
venipuncture, treatments, assist doctors in rooms, administer medication, customer service, handling payments, cleaning duties
Veterinary Technician
Animal Hospital of Georgetown - Georgetown, TX
April 2017 to August 2018
Assists doctors in rooms, animal restraint, venipuncture, running blood work, administering medications, treatments on patients, assisting in surgery, dentals, administering vaccines, assisting in euthanasias, performing x~rays, assisting clients, anesthesia monitoring, gathering patient history, filling medications, reception relief, answering phones, scheduling appointments Vet Tech Assistant
Great Oaks Animal Hospital & Pet Resort - Round Rock, TX September 2015 to August 2016
Responsibilities
Assist technicians and doctors with restraint and rooms, draw blood, cleaning duties, give medications, stocking, walking pets, filling prescriptions, client communication, customer service, Accomplishments
I did kennel work at their pet resort as well
Skills Used
Assisting with restraint, blood draws, urinary analysis, blood work, ear cytology, customer service, x-rays Cashier
PetSmart - Georgetown, TX
February 2014 to January 2016
Responsibilities
Handle cash, good and clear communication, positive attitude, exceptional customer service, math skills, computer skills, organization, stocking, attentive eyes. Accomplishments
A lot of customers happy and pleased with my ability to help them and make them a happy customer. Skills Used
Math, computer, communication, organization
Receptionist
Emergency Pet Care of Round Rock - Round Rock, TX
June 2014 to March 2015
Responsibilities
Checking clients in and out, light cleaning duties, answering multiple phone lines, scanning, faxing, handling cash, Avimark knowledge, multi-tasking, working 12-15 hour shifts, customer service, client care, handling emergency situations, processing transactions, daily cash close-outs Accomplishments
I learned a lot more about veterinary medicine and some management-like experience. Skills Used
All that were required, (see responsibilities)
kennel tech/ receptionist assistant
Northwest Pet Hospital - Georgetown, TX
December 2013 to March 2014
Responsibilities
Customer service, cleaning kennels, feeding, giving medication, giving baths, taking them outside, answer phones, help schedule appointments, file and pull charts, put in information into charts, clean rooms, assist with putting customers into rooms, get weights, owner info Accomplishments
Learning more about veterinary skills.
Server
Cotton Patch cafe
January 2013 to September 2013
Responsible for taking patron orders via p.o.s system, serving drinks and meals, handling payments, managing complaints, daily opening and closing cleaning tasks, handling fast pace of busy meal times, communicating with other employees to best serve patrons in a timely manner. Kennel Technician
Ponderosa Pet Resort - Georgetown, TX
June 2013 to August 2013
June 2013 to August 2013
Ponderosa Pet Resort
Maintaining kennels, feeding and watering of animals, giving oral and injectable medications, customer service,
bathing the animals and making sure animals are safe while boarding. Server
Sonic Drive-In - Liberty Hill, TX
August 2011 to February 2012
Sonic Drive In
Responsibilities included taking and preparing orders, handling payments, daily cleaning, handling customer complaints, delivering orders to patrons at drive in stalls, communication and multi tasking. Education
Working on Associates in Veterinary Nursing
Purdue-West Lafayette - Remote
January 2020 to Present
High school or equivalent
Liberty Hill High School
2008 to 2012
Skills
• Cornerstone (2 years)
• Avimark (2 years)
• Venipuncture (3 years)
• Anesthesia monitoring (1 year)
• Experienced
• Hospital
• Customer Service Skills
• Medical Terminology
• Receptionist
• Scheduling
• training
• Computer Skills
• Medical Receptionist (3 years)
• Veterinary Technician Experience (5 years)
• Animal Restraint
• Veterinary Assistant
• Laboratory Experience
• Animal Care
• Kennel Experience
• Medical Imaging
• Pet Care
• Phlebotomy
• Critical Care Experience
• Animal Handling
• EMR Systems
• Patient Care
• Medication Administration
• Veterinary experience
• Vital Signs
• Experience Administering Injections
• Medical Office Experience
• Customer support
• Pet sitting
• Dog Handling
• Multi-line Phone Systems
• Laundry
• Anatomy Knowledge
Certifications and Licenses
Fear Free Certification
November 2019 to Present
Additional Information
References:
Manager: Tonya Palmer 919-***-****
Manager: Brandee 512-***-****
Co-worker: Fiona Marshall 936-***-****
Co-worker: Mariah Fietz 303-***-****
Co worker: Shelby Whitzel 512-***-****
Personal reference: Ricardo Hernandez 512-***-****
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