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Customer Service Support

Location:
Charlotte, NC
Posted:
September 19, 2023

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Resume:

La’Bree Thomas

**** ***** ***** ** *********, NC 28216 C: 330-***-**** Email: adztgu@r.postjobfree.com

EDUCATION AND TRAINING

Paralegal Certification January 2015

Auburn University, Auburn, AL

Esthetician License November 2021 Academy of Nails and Esthetics, Charlotte, NC

Wells Fargo (Hybrid)

Aston Carter-Wells Fargo Legal Operations Specialist July 2022 to February 2023 - Reads, interpret, research and processes subpoenas, levies and other legal documents.

-Determines proper course of action and coordinates correspondence.

-Create, revise, reformat, and convert documents using various support software including Microsoft Office applications, PDF editing tools, and transcription software.

Communicated to external customers, internal team members, government agencies and outside attorney to discuss inquiries about customers and

Integreon Managed Solutions

Integreon Managed Solutions Contract Paralegal November 2018 to July 2022 Monitored, reviewed and managed the status of certain agreement types.

-Prepared and drafted legal documents such as contracts and all supporting documents.

-Perform moderately complex administrative, operational and customer support tasks

Quest COMM/MetroPCS

Quest COMM/MetroPCS District Manager May 2018 to November 2018

Positively contributed to a fun and friendly work environment for our customers and employees. Ensured all store personnel are trained on and are following all policies and procedures. Resolved customer issues.

-Ran every aspect of the successful operation of 4 MetroPCS Retail locations.

-Developed plans to acquire, receive, store, transfer, issue, maintain, and dispose of equipment and to provide necessary training for all employees.

Quest COMM/MetroPCS

Quest COMM/MetroPCS Auditor February 2018 to May 2018

Reviewed and analyzed user requisitions and provided assistance for requisitions incapable or continued automated processing.

-Assisted in compiling program evaluation, budgetary, and other logistics data and assessed the impact of proposed and actual changes.

-Managed Inventory for 4 locations using B2B, completing reconciliation reports and emailing management with details from store audit.

Blue Arbor April

Blue Arbor April Customer Service Clerk (Contract) December 2016 to February 2018

Created, maintained, and entered information into the database for registering, reassessing, and deactivating clients. Greeted visitors or callers and handled their inquiries or directed them to the appropriate person according to their needs.

-Processed payments and other pertinent customer information

-Placed or canceled work orders in order to communicate with field technicians.

Cost Plus World Market

Cost Plus World Market Gourmet Department Head June 2014 to December 2016 Responsible for keeping the department within standard. Maintained stock and overflow levels.

-Delegated responsibility to a group of two to three workers.

-Drove sales up by providing excellent customer service and motivating department workers to do the same.

LAW OFFICE OF PIERRE I. ELOI

LAW OFFICE OF PIERRE I. ELOI Legal Assistant September 2010 to June 2014

Support lawyers with various tasks, including conducting legal research, drafting and reviewing documents, communicating with clients, preparing hearings, trials, and meetings, and organizing and maintaining files.

-Communicate with clients, gathering necessary documents and information to begin building a case.

-Conduct all initial research and provide information to the Lawyer. ● Manage all administrative responsibilities in the legal office.

SKILLS AND ABILITIES

Microsoft Office Efficient

Administrative Expertise

Accuracy

Data Analysis

Document review

Case Management

Litigation

Legal Research

Legal Drafting



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