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Customer Service Human Resource

Location:
Mandeville, Manchester, Jamaica
Posted:
September 19, 2023

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Resume:

KASSANDRA

HARRISON

Spanish Town, St, Catherine

1-876-***-****

adztgh@r.postjobfree.com

PROFESSIONAL SUMMARY

I am a dedicated individual who desirous of joining a dynamic working environment where in my educational qualifications, knowledge, experience and skills can be utilized in support of meeting the organizations goals and objectives and at the same time helping me to grow professionally.

SKILLS

Team work

Conflict resolution

Good communication

Attention to detail

Decision making

Reliability

Tech-savvy

Schedule coordination

Customer relations

EXPERIENCE

Tax Administration Jamaica

December 2020 - Current

Tax Auditor

Assesses cases for potential compliance issues and audit risks

Undertakes pre-contract analysis and plans the audit

Researches and examines relevant source documents and analyses information internal and external to TAJ to arrive at audit conclusions Observes, compares and reviews financial records at the taxpayer's/representative's business location to determine taxpayers' compliance with tax laws and tax liability

Compiles spreadsheets, organizes detailed financial data and audit notes analyzed based on established standards

Prepares working papers and audit reports in accordance with standards

Prepares and presents/communicates audit findings, interpretations made of tax laws, regulations and rulings proposed adjustments, penalty recommendations and resolution of technical and significant audit issues with taxpayers/representatives and attempts to secure taxpayers agreements of final settlement decisions

Follows and documents the audit trail in accordance with standards

Analyses and evaluates accounting and auditing problems and develops and recommends effective auditing procedures and Programmes

Educate taxpayers on tax laws, TAJ's policies and procedures and all rights and obligations

Makes recommendation to improve the effectiveness and efficiency of relevant work processes and enhance customer service

Attends tax hearings, prepares statements and gives testimony regarding work performed

Responds to enquires from taxpayers and/or their representatives regarding tax laws and TAJ's policies and procedures

Demonstrates continuous effort to improve operations, decrease turn-around times, streamline work processes, and works cooperatively and jointly to provide quality seamless customer service

Performs other related duties assigned by the Audit Manager.

Taxpayer Accounts Officer

Tax Administration Jamaica Twickenhan Park

November 2017 - January 2020

Logs on to the system and checks and corrects work items

Keeps abreast of new legislation governing the filing of tax returns in order to properly interpret and analyses returns received

Retrieves Returns from batches collected and examines them to ascertain correct processing

Receives corrections to be made from the Compliance, Taxpayer Service and Audit Unit

Logs into taxpayers' accounts and executes the necessary corrections on the system

Notifies taxpayers of errors and advises them of documentation to be submitted for the necessary corrective measures to be undertaken

Ensure all other corrections are done to rectify the taxpayers' accounts

Records property tax adjustments made daily

Makes corrections to the Property Tax System

Provides assistance with online registration and filing return online

Maintains taxpayer's ledgers

Web message queries answered

Performs any other related duties assigned by the Manager.

Acting Taxpayer Education Officer

Jamaica Twickenham Park

November 2018 - October 2019

Assists taxpayers to create logins and complete E-Services registration in RAiS

Maintain taxpayers' passwords in E-Care

Assists taxpayers to file returns and make online payments at the Kiosks

Co-ordinates and executes STEP at various educational institutions island wide

Monitors online registration applications for approval

Responds to queries put forward by various stakeholders

Represents TAJ at various seminars, trade fairs and expositions

Represents the Unit at meetings and functions as requested by the Manager

Prepares and conducts presentation, seminars and training Programmes for all stakeholders

Payroll Officer

Tax Administration Jamaica

January 2014 - November 2017

Create Annual & Monthly Updates of Earnings Records with correspondences received from Human Resource Unit such as approvals in respect of appointment, acting, allowance, vacation leave, resumption of duties Within 5-10 working days of receipt

Computes salaries and allowances on earnings records in accordance with staff orders, circulars and letters of approvals from the Human Resource Unit or any other regulatory body, before the preliminary run of the payroll at the Accountant Generals Department for the month in which payment is to be made

Prepare and submits break-out of salaries and allowances paid by the Department

To the Final Accounts Unit within 5 days after final run of payroll each month

Maintains query log & responds satisfactorily to internal & external queries within 3 days of receipt.

Store Clerk

Tuscany Boutique Mandeville, Manchester

January 2006 - January 2010

Greet customers and assist each one with their needs, give suggestions and obtain product based on customer needs and wants

Being knowledgeable about sales promotion, policies regarding exchange and payments

Answered and directed incoming phone calls.

Cashier

D&O Supermarket St. Ann

January 2005 - January 2006

Accepting payments from customers and give change and receipt

Wrap and bag customers’ purchases

Check, reconcile and account for cash received at the beginning of a shift and the end of the shift.

EDUCATION

Post Graduate Diploma-Tax Audit and Revenue Administration (TARA)

Management Institute of National Development, Kingston, St. Andrew

June 2021

Bachelor's Degree - Business Administration Emphasis Accounting

Northern Caribbean University, Mandeville, Manchester

August 2014

REFERENCES

References are available on request.



Contact this candidate