ODUKOYA Ann OluwaToyin

Telephone: 1-210-***-**** Email: adztge@r.postjobfree.com

Location: San Antonio, Texas

ng.linkedin.com/in/toyin-odukoya-a78ba117

Skype: oluwatoyin361

A trusted advisor and solution-oriented Product Owner with over 2 decades experience in IT Strategic and Tactical business operations working with global multinational teams to impact the overall bottom line. PROFESSIONAL SKILLS TOOLS PROFICIENT

Agile/Scrum Methodologies Jira

Analytical Skills Microsoft Office

Business Analysis Mural visual Collaborative tool

Consultative selling skills Trello visual Collaborative tool

Coordination, Collaborationandalignmentskills

Customer Advocacy & Proxy

Customer Relationship Management skills

Design Thinking facilitation Skills

Global TeamManagementSkills

Go-To-Market strategy skills

Key Account Relationship skills

Leadership & Management skills

Organizational excellence skills

Presentation skills

Product Backlog

Product Development & Management

Product Offering Management skills

Product Owner

Requirement Gathering & Analysis

Resource Coordination skills

Strategic & Tactical Business skills

SWOT Analysis

Team Building skills

UI/UX

User Stories

PROFESSIONAL EXPERIENCE

Independent Contractor/Volunteer, San Antonio, USA January 2022 - Present

Summary: HealthCare, Customer Proxy, Agile/ Scrum, Client Advocacy, Product Development & Management, Agile/ Scrum, Client Advocacy, Product Development & Management

Summary:

People Management

HealthCare

User Stories

Product Development

Scrum

User Experience (UX)

SWOT analysis

Microsoft Office

Analytical Skills

Market Analysis

Client Advocacy

Business Strategy

Customer Relationship Management (CRM)

Communication

Philodexia Assisted Home-Care, Lagos, Nigeria

Product Owner

April 2021 - December 2021

Summary:Patient Care & Monitoring

Provided care on-the-clock, on-call and in-home to seniors IBM West Africa

Client Center Manager/Product Owner, Lagos, Nigeria May 2017 – March 2021

Summary:

Focal Point for all tactical and strategic customer business activities at the IBM Excellence Center.

Agile business support for all IBM Lobs.

Business Development and Customer Retention.

Champion, coordinate and manage end-to-end IBM Summer Camp for IBM customer’s children.

Co-creation with customers.

Customer Proxy for IBM SaaS for SMEs and new businesses.

Engage new businesses & startups to adopt IBM Cloud

Expand IBM Cloud Advocacy.

Focal for Design Thinking sessions, Agile/Scrum methodology and Client account planning sessions.

Focal for Skill Build initiatives, Ecosystem Hangouts and Start-up engagements.

Focal/Middleman for requirement gathering for the MEA Technical teams and West Africa customers.

Grow Customer satisfaction through Design Thinking sessions.

Grow Impacted, touched and Influenced revenue for MEA Client Center

Individual contributor to strategic customer business activities with EMEA and MEA business and technical teams.

Innovation, creativity and initiatives around IBM Digital Nation Africa

Manage Product Backlog for MEA Scrum team.

Management and coordination of developers, scrum teams & IT infrastructure specialist.

Performed SWOT Analysis to enable Sales LOB engagement of the industries.

Problem Solver and Leadership.

Product Owner : New business development, Programmatic Execution and 3rd party alliances management.

Quarterly Business Analysis and Report to MEA.

Reinvent the Client Center role.

Sole coordinator and management of all tactical & strategic business activities at the excellence center.

Teamwork with the 7 MEA Client Center and other Clients Centers in EMEA. Achievements

Product Owner, sole coordinator and manager of all activities of the IBM Excellence Center, West Africa resulting to an exponential increase from 10% to a yearly 100% external and internal customer visits and engagement at the center - FY2017 to FY2021.

Used Agile/Scrum methodology, Client Facing, coordination, management, leadership and teamwork skills in collaboration with IBM MEA Client Center teams to remotely coordinate and facilitate over 2 weeks Design Thinking session which enabled the big win with revenue of $22M Cloud and MVP solution. The Design Thinking session reinstated IBM as a trusted vendor for a Pan African Bank in West Africa.

Expanded Business opportunities for the Sales lob at a Pan African Bank in West Africa through design thinking sessions. 7 new opportunities with revenue set for 3 Financial years totaling to over $15M.

Owned and Successfully engaged tech start-up which boosted IBM Cloud start up business engagements. Cloud win story published on CNN http://advertisementfeature.cnn.com/2018/ibm/startups-in-nigeria/?utm_medium=ppc.

Provided Agile Support to sales lob to generate over $10M pipe by successfully facilitating 4 different design thinking sessions.

Supported sales to generate over $10M pipe by successfully facilitating 4 different design thinking sessions

Product owner for IBM SME SaaS revenue growth in West Africa resulting to over 85% SaaS revenue increase year by year FY2017 to FY 2021.

Achieved an increment of over 100% in training. Digital Nation Africa for digital badges and 3rd party alliances and partnership FY 2017 to FY202

Achieved year by year 100% successful coordination of IBM’s flagship Summer camp for customer’s children resulting to 65% increase in influenced revenue.

Achieved over 70% SME Cloud customer on-boarding for MEA with fiscal revenue of $2.5k with increment of 35% fy2019-fy2023

Achieved tactical and strategic partnership with other OEMs Business Partners enabling over 75% market visibility of the IBM Cloud to the OEMs Business Partner customers.

Provided strategic directives to the Centers' Developers and IT infrastructure specialist to enable development of customer solutions as required for PoCs.

Spearheaded Design thinking sessions to expand funnel and sales opportunities for the sales LOB by 50%

New Business Development initiatives to increase pipeline and funnel by over 50%

Increased sellers engagement at the center by 68% in 2017 compared to 2016 with a steady growth in collaboration till fy2021

Collaborated with the UI/UX team to develop user centric flows for the online scheduling software

Over-achieved Impacted revenue by 49% for FY2020 enabling the over achievement of country’s target

Over- achieved influenced revenue by 52% for FY2020 enabling the over achievement of country’s target

Achieved Teams learning hours of 509 hours with 27 badges for FY2020 enabling the over achievement of country learning target

Supported IBM BPs in the WW WATSON Challenge win enabling West Africa recognition in MEA

Achieved 161 events at the center FY2017, 75% increase from FY2016 with no declining till end FY2021

Managed product backlog for MEA Client center scrum team enabling a seamless flow on Center’s processes. IBM West Africa

January 2016 – April 2017

ITSM Sales Leader (CEWA)

Summary: Product Owner expanding solution visibility to stakeholders and users.

Collaborated across teams within the agile train to move stories from backlog to market.

Collaborated with product and business owners on other teams to identify dependencies and risks

Coordinated customer relationship business strategy

Engage IT vendors in technology, security and privacy reviews to determine best fit for the company

Information gathering of customer’s business requirement

Interview and carry out working sessions with various vendors to determine and choose product features that best suits clients’ needs

Product Backlog refinement

Product leader

ACHIEVEMENTS

Initiated business innovation to engage market in-order to meet yearly target

Delivered approximately $12M and $8.7M new business revenue in FY16 in the Banking financial Services

Collaborated and secured $600k Cloud Managed Services with WACOT.

Successful invited, coordinated and managed the Oil & Gas MAXIMO Industry event with over 50 C-level management in attendance with a projected revenue of $3.5M for IBM

Successful invited, coordinated and managed the Insurance CIO event with over 55 CIOs in attendance with a projected monthly SaaS revenue of $650k for IBM

IBM West Africa

Software Offering Manager (CEWA)

August 2015 – Dec 2016

Summary: Product Owner managing and coordinating 3rd party vendors to develop industry specific solution as required by the customer.

Ensures an outcome for a product is delivered that meets the requests from stakeholders and customers. This requires a fundamental understanding of the business and its constraints (financial, marketing, compliance, legal, service, the customer environment, the technical capabilities, the user experience, etc.) in order to provide a solution that satisfies all stakeholders and customers.

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Initiated Leadership drives for business growth

Managed Business Development and Sales Revenue

Owned Individual contributory role

Product Manager

ACHIEVEMENTS

Product manager

Successfully formulated and coordinated team to develop an Insurance Industry based solution (Enterprise Insurance Retail Solution) (EIRS). I was responsible for the conceptualization to roll out of solution. A SaaS Model with incremental revenue for IBM.

Engaged the Nigeria Insurance Association and Successful secured a Major Milestone Achievement by securing a win of developing a USSD interface for the Nigeria Insurance Database for existing car insurance policy holders

Recruited 4 Systems Integrator and made them IBM Business partners with view of penetrating their vertical/market of focus.

July ’11 – June 2014

Technology Representative(General Business)

Oracle Corporation

Project Summary: Product Owner managing the white space industry, stake holders and customer business requirements by coordinating 3rd Party activities to deliver solution requirement within budget and timeline. ACHIEVEMENTS

Pioneer territory sales manager for the Nigeria territory for technology general business (July 2011).

Owned relationship and the key player in the incredible win of the first ever Big Data Appliance starter pack ($136K) in Nigeria for Globacom, second big data win in EMEA with a value-added Service Provider based out in Spain. (Q4 FY13, May 30, 2013).

Single handedly grew pipeline from 0 to over US$4.0M viable pipeline.

Key Account Manager for Enterprise Bank closing with key deal of US$452K

Key account manager for forte oil closing key deal of US$336,300.00

Prospected, engaged and closed 24 virgin accounts with no initial existing relationship with Oracle in first year, delivered approximately $4M and $8.7M new business projected revenue.

Awarded the most optimistic sales manager FY14.

Collaborated with key financial service key account colleagues to close the key win of managed services (US$240K) at Union Bank.

Coordinates and liaises between presales and co-prime on customer requirements winning over competition on key accounts and opportunity.

Oct’08 – Dec 10

Business Development / Sales Manager

Enterprise-Ware (Soft Solutions Limited)

KEY RESPONSIBILITIES

Product Owner

Drove Business Development and Sales support, growing pipeline from 0-naira revenue to over 5M naira every fiscal.

Grew adoption of partner solution (3i Infotech financial ERP and investment solutions) in the financial services industry

Grew adoption and market share of Oracle Cloud

Created strategic relationship with key stakeholders within customer organizations, including the IT Directors, CTO, CIO, and Line of Business leaders as well as technology professionals, to enable sales engagement and quality service delivery.

Managed customer business engagement to foster customer retention and upsell opportunities ACHEVEMENTS

Managed and coordinated sales activities in the top 10 richest and biggest Banks with assets worth over USD$4B with major wins in United Bank of Africa, integrated financial solution for the integration of the 7 subsidiaries of the bank with key win deal worth US$750K FY09

Managed and coordinated sales activities in the Oil & Gas Companies with key wins in the Tier II market, worth in total

$15M.

Engaged high profile personnel in the Tier I financial industry, with key win worth US$420K

Key Account Manager for the Investment Management companies with key win worth US$540K, FY 2009.

Coordinated technical partner team and prospective clients’ activities as par integrated enterprise solution to enable adoption of solution.

SystemSpecs Limited

Head, Micro, Small & Medium Enterprise

Sept “04 – Oct ’08

KEY RESPONSIBILITIES

Product Manager

Carried out Business Development strategies and engagements

Initiated Sales engagement

Client facing and management

Initiated business innovation to engage market and meet yearly target

Manage end to end sales engagement coordinating resources were appropriate ACHIEVEMENTS

Exceeded FY07 and FY08 Clientele base and revenue by 120%

(50% financial vertical, 20% Oil & Gas, 10% MRD, 20% CMUT) for HumanManager (Staffsenta Option) from 0 to over 200 clients.

Generated SaaS revenue of over =N6M on a monthly basis from the insurance companies

Key account manager for BGL Capital with key win of SunSystems financial solution & HumanManager, deal size of N3.5M

Generated annual maintenance of over N20M yearly.

Key account manager for the first Cinema in Nigeria – Silverbird Cinemas with key deal of N3.5M

Key account manager for Wilbros International now Ascort

Oil & Gas with key win of N7.5M

Honored with the third position, the Best Sales award for showing excellent performance Compute-Rite Systems Limited

Business Development Manager

Aug ‘99 – Aug’04

KEY RESPONSIBILITIES

Product Manager

Pioneered Business Development activities

Managed end to end sales engagement coordinating resources were appropriate

Led and initiated Customer and C-level engagements ACHIEVEMENTS

Achieved 110% of the assigned target FY02 - FY 04 on Computer Hardware & Networking Hardware sales in the financial and Oil & Gas vertical.

Led the major win with Zenith Bank Plc., Racks and HP Servers worth N750K on a quarterly basis.

Managed the win with Equatorial Trust Insurance, HP Printers and toners worth N250K, N650K on a quarterly basis.

Championed engagements with top insurance companies with total average revenue of N2.5M annually.

Coordinated technical teams in delivering as at when due and within budget at Clients site. EDUCATIONAL CREDENTIALS

Date Institution Credential

In-View SCRUM ORG Professional Product Owner Certification April 2022 Agile World Consulting Scrum Mastery Training towards PSM January 2021 – Dec 2024 University of Cumbria MBA Leadership & Sustainability February 03, 2021 IBM Leadership Academy License to Lead - First-Line Manager February 08, 2021 IBM Skills Academy Enterprise Design Thinking - Team Essentials for AI

May 05,2020 IBM Skills Academy IBM Garage Methodology Explorer October 25, 2019

IBM Skills Academy Getting Started with IBM Cloud – Innovator Award

December 24, 2018 IBM Skills Academy IBM Blockchain Essentials July 17, 2018 IBM Client Advocacy Office Earning Advocacy Practitioner July 08, 2018 IBM Agile Academy Foundational IBM Agile Explorer June 01, 2018 IBM Skills Academy Enterprise Design Thinking Co-Creator September 20, 2017 IBM Skills Academy Enterprise Design Thinking Practitioner 13th -15th Feb 2018 IBM Leadership Academy MD102, Manager Impact through signature experience

September 2016

Africa Technical Academy, IBM West

Africa Business Process Management from an

Executive Perspective

2007 Philip Consulting Certificate of Participation, Customer Relationship Management Roadmap

Sept 2006 University of Lagos (UNILAG) Advanced Diploma in Human Resource Management

Jan 1991- June 1997 The Polytechnic Ibadan, Lagos, Nigeria Higher National Diploma (HND) Computer Science

Digital Badges:

https://www.credly.com/badges/f90e9e88-741c-408f-9b02-cc1ffa51aea9/public_url https://www.credly.com/badges/bb42ffdb-e096-4daa-b4e2-49adbfafe855/public_url https://www.credly.com/badges/4254d04e-9203-483b-841c-c1d6b4103954/public_url https://www.credly.com/badges/f90e9e88-741c-408f-9b02-cc1ffa51aea9/public_url

Contact this candidate