CAROLYN JONES

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SKILLS

Creative Solutions

Telephone Answering

Update Records

Information Processing

Prepare Correspondence

Customer Inquiries

Data Entry

Office Organization

Clerical Experience

Critical Thinking

WORK HISTORY

09/2006 - 07/2007

Eligibility Worker

Department Of Human Services - 100 East California Ave Followed guidelines when reviewing applicant data to determine eligibility for economic assistance. Scheduled appointments with applicants to gather information and explain benefits processes. Interviewed applicants and explained scope of different available benefits. Managed processing of financial assistance and food stamp benefits applications. Assisted clients with accurate eligibility form, application and document completion. Processed and certified documents for accuracy and compliance with government regulations. Reviewed applications for different aid programs and determined which qualification criteria for individuals.

08/2013 - 09/2016

Office Assistant

Department Of Conservation - 12663 Stockdale Hwy

Completed clerical tasks such as filing, copying, and distributing mail. Interacted with customers by phone, email, or in-person to provide information. Maintained and updated office records, both digital and physical. Welcomed office visitors and alerted staff to arrivals of scheduled appointments. 02/2021 - 06/2023

Office Assistant

Excel Carrier Transportation - 10305 Lanesborough Avenue Completed clerical tasks such as filing, copying, and distributing mail. Interacted with customers by phone, email, or in-person to provide information. Welcomed office visitors and alerted staff to arrivals of scheduled appointments. Scheduled and coordinated travel arrangements for office staff members. Assisted with budgeting and financial management to keep office operating within budget. Monitored security to help maintain equipment, data and information safety. Input data into spreadsheets and databases.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution Bakersfield CA 1-661-***-**** adztfm@r.postjobfree.com

to office staff.

Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Utilized office management software to record and track customer information. Coordinated and scheduled meetings and appointments. Created and maintained detailed records of all office activities. Compiled and analyzed data to produce reports.

Monitored and tracked budgets and expenses.

Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.

EDUCATION

Human Services : Criminal Justice

Colorado Technical University - Colorado Springs, CO

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