CAREER OBJECTIVE

Motivated and conscientious individual skilled in scheduling

appointments, verifying insurance, and managing patient records in healthcare settings. Experienced in utilizing electronic medical record systems to maintain patient profiles and billing information. Dedicated to improving satisfaction and providing an excellent healthcare experience. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

916-***-****

adzteq@r.postjobfree.com

Sacramento, CA

EXPERIENCE

Customer Service Specialist

AUG 2022 - PRESENT Aetna, Sacramento, CA

Customer And Dispatching Service Representative

DEC 2019 - AUG 2020 Trans Cosmos, Sacramento, CA

• Facilitated communication between multiple healthcare providers working on a single case. Documented all interactions with patients in an accurate manner according to insurance policies and procedures.

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Utilized electronic medical record systems effectively for documenting changes in customer coverage or plans.

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• Demonstrated knowledge of state regulations pertaining to the provision of health services.

• Accurately documented patient records and health care plans according to HIPAA guidelines.

• Ensured compliance with federal regulations governing healthcare delivery within assigned region or area. Assisted patients with insurance claim forms by verifying coverage details and submitting documentation accurately.

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Demonstrated excellent customer service skills by promptly responding to customer inquiries and complaints.

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• Monitored fleet performance metrics such as on-time deliveries, driver safety ratings, fuel efficiency.

• Organized and scheduled daily dispatching tasks efficiently, utilizing effective problem solving techniques. PORTIA WARE

C U S T O M E R S E R V I C E A N D A D M I N I S T R A T I V E P R O F E S S I O N A L Customer Success Associate

AUG 2014 - DEC 2015 Tele Direct, Sacramento, CA

Family Care Provider

JAN 2005 - JAN 2011 Personal Activities, Sacramento, CA Utilized computer programs such as Microsoft Office Suite to manage data entry, tracking, scheduling and reporting functions.

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• Analyzed reports generated from dispatch software to identify areas of improvement for efficiency gains.

• Managed a high volume of calls while maintaining an excellent level of professionalism at all times.

• Maintained accurate records of all incoming calls. Managed incoming emails and phone calls from customers seeking assistance or information about products and services.

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• Performed follow-up calls to check on customer satisfaction after resolution of their issue.

• Maintained detailed records of customer interactions for future reference purposes.

• Maintained up-to-date knowledge of products and services offered by the organization. Assisted customers with navigating product features, troubleshooting technical issues, and providing support materials.

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• Demonstrated ability to stay organized while managing multiple tasks simultaneously.

• Ensured compliance with industry regulations related to customer service operations.

• Assisted with daily activities such as bathing, dressing, grooming, toileting, transferring and ambulation.

• Administered medications safely and accurately in accordance with doctor's orders. Provided compassionate and attentive care to elderly family members in patients own home, ensuring safety and comfort.

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• Developed individualized care plans for each patient according to their needs.

• Maintained accurate records of patient progress and reported changes to supervisor or physician. Identified potential health risks or hazards within the home environment that could affect the patient's well- being.

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• Performed light housekeeping duties such as laundry, cleaning and meal preparation. EDUCATION

2004 San Juan High School, Sacramento, CA

SKILLS

• Medical Insurance

• Health Education

• Customer Loyalty

• Demographics Information

• Medical Billing

• Medicare Part B

• Insurance Information Collection

• Customer Service Management

• Office Administration

• Patient Registration

• Patient Care and Confidentiality

• Customer Service

• Medical Services Administration

• Microsoft Office

• Benefits Explanations

• Clinical Data Entry

• Multi-Line Telephone Systems

• HIPAA Compliance

• Policy and Procedure Adherence

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