Customer Service Store Manager

THOMAS STEWART

St. Louis, MO ***** • 636-***-**** • adztec@r.postjobfree.com • LinkedIn URL

DISTRICT MANAGER

CROSS-FUNCTIONAL TEAM LEADERSHIP REVENUE MAXIMIZATION STAFF TRAINING & DEVELOPMENT Results-driven and dedicated professional respected for 10+ years analyzing market trends and strategizing methods to improve customer service and capitalize on new sales opportunities. Excel at showcasing strong analytical, critical thinking, decision-making, and communication skills to drive long-term performance. Known for consistently improving businesses' financial health and organizing staff training sessions while leveraging solid negotiation skills to close deals with key clients successfully.

Commendable for increasing sales team productivity and yielding desired market performance in most competitive and challenging areas.

Proven track record of sourcing, recruiting and developing diverse talent within allocated districts.

PROFESSIONAL EXPERIENCE

Family Dollar, St. Louis, MO • 2018 – 2023

District Manager

Maintained merchandising and store inventory while ensuring safety, loss reduction, and cost management to prevent unforeseen circumstances. Exhibit true commitment to carrying out seamless HR activities, including recruiting, selecting, and orienting all new team members. Monitor business unit's financial performance, including sales, profitability, and key indicators via proper in-store operations implementation. Assure staff comply with corporate standards while working in United States across various retailers.

• Generated multi-unit total sales of $26M through strategic planning and direction.

• Attained 10% high Comp Sales over below shrink goal (-24bp) in last three years.

• Achieved YoY growth by administering team of Store Managers, Assistant Store Managers, and over 135 workers, demonstrating sound leadership abilities.

• Showcased operational excellence by spearheading all aspects of store functions, including financial, merchandising, and YoY shrinkage, along with coordinating with 13 Store Managers and 43 ASM regularly.

• Guided store team in executing all operations related to visitor satisfaction and team/associate development.

• Exceeded consumer demands in all store areas by projecting and budgeting inventory and payroll. Rural King Inc., Wentzville, MO • 2014 – 2018

Assistant Store Manager

Guarantee exceptional customer service and hiring of competent employees while enhancing staff learning capabilities through training and development in close coordination with Store Manager. Prevent communication gaps by interacting with team in high-pressure settings. Gain advantage from analytical skills to observe ongoing store activities, finance and merchandising processes, and employee performance.

• Led efforts to maximize income and reach monthly sales targets by collaborating with all store personnel.

• Assured attainment of bottom-line outcomes by motivating sales employees to improve performance.

• Recognized and resolved issues promptly and professionally while promoting a positive working environment. CORE COMPETENCIES

• Strategic Planning & Execution

• Operational Excellence

• Safety & Loss Prevention

• HR Functions

• Inventory Management

• Budgeting & Forecasting

• Customer Satisfaction

• Negotiation Skills

• Policy & Procedure Compliance

• Problem-Solving

Thomas Stewart Page Two

Lowes Inc., Hannibal, MO • 2012 – 2014

Assistant Store Manager

Facilitated Store Manager in all areas of routine business operations, finance, human resources, customer service, and merchandising. Showed active participation in recruiting, training, and supervising employees to achieve highest customer satisfaction. Verified workers adhere to all corporate directions, policies, and SOPs.

• Optimized organizational efficiency and profitability by directing team of 95 Associates.

• Coached, mentored, and followed up with staff members to provide outstanding guest service and amplify sales.

• Involved in forecasting and setting budgets for inventory and payroll management to ensure delivery of products/services as per timelines.

• Gathered information, solved problems, and addressed concerns to respective departments by partnering with other store, district, and regional teams.

• Remained informed of retail trends and competition through market trend analysis; provided collected information to SM/DM/Regional team.

Toys“R”Us Inc., St. Louis, MO • 2010 – 2011

Store Manager

Mapped and outlined business strategies to raise customer pool, expand store traffic, and optimize profitability, cultivated and retained lucrative relations to encourage associates with sales-driven service. Oversaw store operations, such as financial and merchandising, and led over 90 Associates to accomplish desired results.

• Guided store team in all aspects of guests’ satisfaction and team/associate development.

• Sustained business unit's financial performance, including sales, profitability, and key indicators via streamlined in- store operations by reaching and exceeding sales and profitability goals.

• Played vital role, such as driving store sales by proactively targeting top clientele. ADDITIONAL EXPERIENCE

Store Manager/Assistant Store Manager, Home Depot Inc., St. Louis, MO Implemented cost-effective strategies and mentored eight Store Managers to accomplish sales targets and ensure inventory control. Department Manager - Lawn & Garden, Home Depot Inc., St. Charles, MO Surpassed $14M annually by instructing qualified sales team—maximized staff potential through proper training on live goods and customer service. EDUCATION

High School Graduate • Purdon High School, Elsberry, MO Graduation • Trades Tech School, Eolia, MO

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