Cyber Security It Support

Taslim O. Oyero

678-***-**** ******.*******@*****.*** linkedin.com/in/taslim-o-5b07296a

SUMMARY:

I am an enthusiastic Cybersecurity Analyst with over six years of experience in Information Technology, Oracle database management system and customer service. Excellent verbal and written communication skills to interact with technical and non-technical stakeholders. Collaboration and teamwork abilities to work effectively with colleagues and across departments. Strong analytical and problem-solving skills. Ability to diagnose and resolve networks, Cybersecurity, and system issues efficiently. Capacity to handle complex technical challenges and provide timely solutions.

TECHNICAL SKILLS:

Database - Oracle Database 12c, 19c, Oracle RAC 12c, Oracle RAC 19c, Golden Gate, OEM, RM Oracle SQL, SQL Developer

Operating Systems - Windows Workstations, Windows Server, Linux, Unix, Mac OS, Apple iOS, Android

Software - Active Directory, MS Command Prompt, Bash, PowerShell, MS Word, Excel, PowerPoint Virtualization – Oracle VirtualBox. VM-Ware

Networking - LAN, WAN, VLAN, TCP/IP, SUBNETTING, DNS, DHCP, FIREWALL, Cabling, SOHO, Cisco Packet Tracer, SIEM, RDP

Hardware - Server, Desktop, Mobile Device, Router, Switch, Printer and Imaging devices, IoT

Cloud Computing - Microsoft Azure, AWS, Google GCP, Oracle Cloud

EDUCATION & PROFESSIONAL DEVELOPMENT

Per Scholas, Atlanta GA Cyber Security 2023

Juniper Networks – Networking Career Quick Start

Coursera Google IT Support Professional Certificate 2020

Osun State Polytechnic, Nigeria Higher National Diploma (HND) in Computer Engineering 2006

Osun State Polytechnic, Nigeria Ordinary National Diploma (OND) in Computer Engineering 2009

Udemy

SQL - MySQL for Data Analytics and Business Intelligence 2021

Tableau - Hands-On Tableau Training for Data Science 2021

Tableau - Advanced Training: Master Tableau in Data Science 2021

The Absolute Beginners Guide to Cyber Security 2021

Ultimate AWS Certified Solutions Architect Associate 2021

Microsoft Excel - Data Analysis with Excel Pivot Tables 2021

Ultimate AWS Certified Cloud Practitioner 2021

MBA in a Box 2021

CERTIFICATIONS

CompTIA CySA+ 2023

Oracle Autonomous Database Cloud Certified Specialist 2019

Oracle Cloud Infrastructure Foundations Associate 2021

AZ-900 Microsoft Azure Fundamentals 2021

AWS Certified Cloud Practitioner 2022

PROFESSIONAL EXPERIENCE

ARAMARK July 2021 – Oct. 2021

POS Help Desk Consultant

Used ServiceNow for ticketing and documentation to improve the efficiency of IT support teams, reduced resolution time, and empowered users to find self-help solutions

Configured and troubleshoot menu items remotely, reducing the need for on-site visits and minimizing downtime

Resolved end-user's complaints and followed up to make sure all issues has been resolved which ultimately led to understanding customer preferences and expectations, that the company might make informed decisions to enhance products, services, and processes

ELECTROKINDOM LTD Feb. 2019 – May 2021

Database Administrator (Intern)

Installed and configured databases to meet company specifications which contributed to data integrity, confidentiality, system reliability and availability

Created and managed users and service accounts with proper permissions, roles and privileges that ensured database security and effectively contributed to data protection and compliance with privacy regulations

Performed Database migration to the Azure Cloud which enabled seamless access to data, improved disaster recovery capabilities, and enhanced collaboration and data integration

Performed performance monitoring and tuning as well as troubleshooting that minimized downtime and ensured continuous availability of critical business systems

Worked with the Disaster Recovery team and performed Database Backup and Recovery using RMAN, this helped to quickly recover databases and resume normal operations with minimal disruption

GLOBAL COMPUTER SYSTEMS May 2007 – April 2010

Computer Technician

Performed troubleshooting and repair of computer hardware, and controlled the related processes that improved operational efficiency

Handled customer and staff problems on production issues leading to increased customer retention and business growth

Created study material and teaching tutorial classes for the staff around the fundamental understanding of computer operations, this reduced the time spent on diagnosing problems, accelerated the resolution process, and minimized the impact of technical issues on productivity

Proposed the use of Google Map to pinpoint the business location, posted street pictures, and set up customer drop off / pickup locations for devices needing repair, leading to 50% revenue growth and positive customer feedback

SIAK PHARMACEUTICALS LTD Dec. 2002 – Dec. 2006

Senior Retail Associate

lSupervised retail operations which contributed to enhanced customer satisfaction, increased sales, and improved overall profitability

lOversaw loss prevention that contributed to improved profitability and operational stability

lHandled customer complaints and ensured all issues were resolved which ensured customers retention and contributed to the company's revenue growth

lSupervised inventory auditing, ordered products for restock and track until delivered which ensured accurate inventory data and enabled timely restocking thereby maximizing sales opportunities

lNote: from 2010 to present, I have been self-employed as a commercial truck driver

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