William Torres

Security Communications Controller - Chenega Infinity

Colorado Springs, CO 80907

adztdd@r.postjobfree.com

719-***-****

Dynamic, results driven, highly organized, self-motivated, take charge individual with 24 years of military experience, which includes extensive background in law enforcement, security, training management, physical security, force protection, Information Technology (IT) management and Command and Control Systems. Strong problem solving and decision making skills with the ability to develop and implement effective action plans. Highly qualified in the designing and development of training programs for professional management and support personnel. With 15+ years of Law enforcement, Military, and Security management experience.

Authorized to work in the US for any employer

Work Experience

Security Communications Controller

Chenega Infinity - Colorado Springs, CO

August 2018 to Present

Serves as the Integrated Electronic Security System and emergency and security communications monitor/operator for MDA facilities.

Coordinates emergency response to know emergencies or crisis situations within MDA facilities.

Dispatches all available SOC personnel to emergency/alarm areas to determine the cause of the incident.

Interpret magnetometers and X-Ray checks according to procedures to ensure security is not compromised.

Escort on-site personnel to restricted areas

Respond and assist medical, fire department, law enforcement, and other personnel at the direction of supervisors.

Respond to emergencies and perform CPR/AED/First Aid on an as needed basis.

Ensure all personnel who require a Common Access Card (CAC) meet the identification requirements before issuing the CAC.

Issue CACS to military, civilian, and contract government workers on an as needed basis.

Maintain a daily log of all CACS issued.

Develop and maintain attendance rosters and after action reports for special events as needed.

Monitor the Intrusion Detection System, the Proximity Access System, and CCTV Monitoring System.

Relay, by land line or radio, information to security team regarding security, medical, fire, and disaster details, via the monitoring station.

Input data into an operation log on an hourly basis.

Shift Supervisor

ManTech International Corporation - Colorado Springs, CO

October 2010 to August 2018

Supervises shift personnel and operation center activities. Ensures appropriate staffing during the shift at all posts is achieved and smooth, courteous, and efficient operation occurs. Rapidly determines and properly executes appropriate response actions during emergencies at MDA facilities. Performs all the duties, SOC tasks, and operates all SOC systems and equipment as an Access Control Specialist and Duty Communications Controller. Assigns routine duties to SOC staff personnel; continuously monitors the operational performance of assigned staff, systems, and equipment; conducts quality control of activities performed by and paperwork completed by SOC personnel. Monitors the overall physical security (alarm systems, closed circuit television (CCTV)) systems at assigned SOC/ACC. Ensures required security checks are conducted on all outgoing and incoming material and oversees facility security patrols as designated. Conduct on-the-job training and exercises for all shift personnel and document results in an after-action report. Perform First Aid and CPR if required and oversee the performance of all tasks related to emergencies within the MDIOC facility. Provide outstanding customer service and support to personnel and customers.

Shift Supervisor

QinetiQ North America - Colorado Springs, CO

February 2008 to October 2010

Supervises shift personnel and operation center activities. Ensures appropriate staffing during the shift at all posts is achieved and smooth, courteous, and efficient operation occurs. Rapidly determines and properly executes appropriate response actions during emergencies at MDA facilities. Performs all the duties, SOC tasks, and operates all SOC systems and equipment as an Access Control Specialist and Duty Communications Controller. Assigns routine duties to SOC staff personnel; continuously monitors the operational performance of assigned staff, systems, and equipment; conducts quality control of activities performed by and paperwork completed by SOC personnel. Monitors the overall physical security (alarm systems, closed circuit television (CCTV)) systems at assigned SOC/ACC. Ensures required security checks are conducted on all outgoing and incoming material and oversees facility security patrols as designated. Conduct on-the-job training and exercises for all shift personnel and document results in an after-action report. Perform First Aid and CPR if required and oversee the performance of all tasks related to emergencies within the MDIOC facility. Provide outstanding customer service and support to personnel and customers.

Access Control Specialist

QinetiQ North America - Colorado Springs, CO

July 2007 to February 2008

Rapidly and properly executes appropriate MDA emergency actions. Provides front line "unarmed" security services for client. Perform checks of restricted area badges and Visitor Access Systems and allow access to authorized personnel. Encode badges for personnel in authorized areas. Provides visitor escort services for official (Government and Contractors), vendors and visiting dignitaries within the MDA facilities. Provides outstanding customer service support with professionalism and great communication skills. Monitors overall physical security (alarm system, close circuit Television) systems as specified by the designated manager. Perform First Aid and CPR if required. Implement procedures in response to a Hazardous Material incident. Researched and help rewrite the Standing Operation Procedure (SOP) for the Missile Defense Integration and Operations Center (MDIOC) Security Operations Center (SOC).

Armed Security Officer/ Supervisor

AKAL Security - Schriever AFB, CO

November 2005 to July 2007

Provided services for Installation Entry Control (IEC), Commercial Vehicle Inspection (CVI) and Visitor Control Center (VCC), at Air Force installations. Due to the criticality of the security mission, these requirements were performed 100% of the time without deviation or error. Protected and prevented loss of materials or processes, which are important for national defense, public health or safety, or their value as national treasures. Armed with a side arm, shotgun, or other weapons as required.

Deterred, detected, detained, and mitigated, by use of necessary force, persons suspected of committing offenses such as drunk driving, improper transport of drugs, explosive materials or weapons, and trespassers or persons who illegally gain or attempt to gain access to military bases.

Maintained control of personnel and vehicles entering the installation in accordance with the local installation plans, policies, and post limitations.

Controlled all personnel and vehicles departing the installation in accordance with local installation plans and policies. Ensured vehicles displayed valid installation vehicle registration decals (DD Form 2220) or Visitor Pass (AF Form 75). Performed checks of individual identification, Performed inspections of vehicles, Issues visitor passes at gates, Directed traffic, Performed emergency procedures for gate closure, Detained unauthorized individual(s) attempting to illegally gain access, Inspected all Commercial Vehicles to ensure no unauthorized vehicles, personnel, or materials entered the installation, Performed applicable tasks in associated with installation access at gates designated specifically for commercial vehicle traffic in accordance with local procedures, Provided accurate and expedient service while maintaining control of all personnel during required document verification and vehicle pass processing prior to entering the installation. Provided the following services:

a. Determined if there is a valid need to enter the installation.

b. Reviewed local installation driver revocation and debarment listings prior to issuance of pass media.

c. Verified required documentation.

d. Issued visitor passes (AF Form 75) according to AF and local procedures.

e. Issued vehicle passes (AF Form 2220) according to AF and local procedures.

Armed with either pistol or shotgun and required to exercise force up to and including deadly force, Interacted with public and military personnel, Operated effectively in an Air Force environment, sensitive to Air Force customs and courtesies.

Provided access control, traffic control and conducted walking and motorized security Officer functions.

Warehouse Worker

AAFES - Fort Carson, CO

May 2003 to November 2005

Under minimum supervision independently planned, coordinated and supervised a variety of clerical and manual duties related to receiving, storing, and shipping merchandise, supplies and equipment, including record keeping, and preparing necessary documentation. He supervised 4 personnel.

Planned, coordinated and supervised all work in the warehouse, including the following:

Receiving/processing merchandise ordered on regular purchase orders, special orders, direct delivery, open orders, shipped direct or through in-line processing from the vendors. Recorded discrepancies on damaged shipments; Initiating appropriate corrective action and completing necessary documentation.

Moved merchandise to/from receiving and marking area and insured all the merchandise was stocked in appropriate areas.

Assembled, priced and loaded merchandise for selling on the sales floor.

Had signatory responsibility on accountable documents processed concerning merchandise, supplies, and equipment received by the warehouse.

Prepared and /or reviewed inventory management documents and reports, as required. Supervised and conducted stock counts and periodic and special inventories.

Operated motor vehicles, and MHE as required.

Insured the security of cash fixed assets and inventory, insured compliance with fire, safety, sanitation and security regulations. Initiated work orders for repair and maintenance.

Responsible for store openings and closings based on operational need; IE managerial absence due to illness, leave, TDY, etc.

Supervised assigned personnel, assigned and distributed work, and performed other supervisory functions.

Kept abreast of, actively supported, and as required implemented the provisions of pertinent public laws, executive orders, and directives relating to the federal equal employment opportunity (EEO) program within the Army and Air Force Exchange Service.

Supervisory Screener

Colorado Springs Airport

February 2002 to May 2003

Supervised personnel performing pre-board security screening of persons and their carry-on and checked baggage. Implemented security-screening procedures that are central to Transportation Security Administration (TSA) objectives that served to protect the traveling public by preventing any deadly or dangerous objects from being transported onto an aircraft. Conducted screening of passengers and/or baggage, and/or cargo. Participated in information briefings concerning security-sensitive or classified information. Assisted management with inquiries for information or investigations that may be initiated against a regulated party. Supervised the screening checkpoint on a day-to-day basis to include equipment with personnel. Scheduled an adequate number of screener personnel to provide for efficient and effective screening of all persons, their baggage and cargo. Provided guidance to lower-staff on resolving difficult technical issues. Coached staff in customer service, technical approaches and other duties related to passenger screening. Resolved all but unique technical problems without the intervention of management or a more experienced technical specialist. Maintained communication with management regarding issues that might reveal a weakness or vulnerable area of security screening that is discovered in the course of screening duties. Worked with a full team of transportation security screeners, supervisors, and law enforcement personnel at checkpoints and airport security staff and management. Directed the work of subordinate employees. Set priorities; assigns tasks, monitors and evaluated performances; coached and developed employee capabilities; approved leaves; and took or recommended corrective/disciplinary action, when appropriate. Resolved routine problems independently, but consulted with higher-level management when existing guidelines were not available or applicable for complex problems. Called upon to assist in the development of new policies and procedures. Maintained communication with supervisors regarding any issues that might reveal a weakness or vulnerable area of security screening that is discovered in the course of screening duties.

First Sergeant

United States Army - Fort Hood, TX

January 2001 to February 2002

First Sergeant of a Field Artillery Battery organic to a FORSCOM 1st Cavalry Division unit with a worldwide rapid deployment mission; responsible for the command and control, training, discipline, health and welfare of 168 soldiers and their family members senior supervisor in a 168 man organization;; supervised all personnel, administrative, and logistical actions, directed, conducted, and evaluated all training and maintenance for combat readiness for four platoons.

Responsible for the coordination and execution of personnel actions; directed and executed the battery's combat service support, supply, maintenance, and casualty collection and evacuation operations during tactical operations; conducted and evaluated training and maintenance to ensure that the unit is always combat ready, Senior supervisor for professional development for all enlisted soldiers assigned to the unit; focus on maintenance of vehicles and equipment to increase the organization's readiness; enforced the commander's safety program to keep accidents and incidents at a minimal

Operations Sergeant

United States Army - Fort Hood, TX

January 2000 to January 2001

Operations Sergeant for a Paladin Field Artillery Battalion in direct support of 1st Brigade,1st Cavalry Division; supervised the Tactical Operations Center; responsible for tasking, schools, training calendars and the Command Inspection Program for the Battalion; responsible for the maintenance of eight vehicles and section equipment valued at over $1,000,000; responsible for plans and operations maps, reports, map overlays, staff journal logs, files and publication; supervised eight NCOs and 10 enlisted soldiers;

Security Manager

United States Army - Fort Hood, TX

April 1999 to January 2000

Security Manager for a 400 man US Army battalion. Responsible for all security aspects of the Battalion. Primary Physical Security trainer and Inspector. Initiated, updated, and tracked all security clearances utilizing an automated data base. Responsible for training and briefing all of the Battalion on the following: Antiterrorism, Operations Security (OPSEC), and Force Protection. Responsible for all Vulnerability Assessments, all report Developments, Contingency Planning and Guard Force Management. Responsible for Handling, storing, Issuing, Destroying and transferring of all classified Materials. Experienced in proofreading and checking contents of Investigative reports. Supervised 5 Soldiers

Security Manager

United States Army - Fort Carson, CO

March 1997 to April 1999

Security Manager for a 400 man US Army battalion. Responsible for all security aspects of the Battalion. Primary Physical Security trainer and Inspector. Initiated, updated, and tracked all security clearances utilizing an automated data base. Responsible for training and briefing all of the Battalion on the following: Antiterrorism, Operations Security (OPSEC), and Force Protection. Responsible for all Vulnerability Assessments, all report Developments, Contingency Planning and Guard Force Management. Responsible for Handling, storing, Issuing, Destroying and transferring of all classified Materials. Experienced in proofreading and checking contents of Investigative reports. Supervised 5 soldiers.

Platoon Sergeant

United States Army - Fort Bliss, TX

March 1995 to March 1997

Responsible for all aspects of maintenance and training for a 47 man platoon and 20 vehicles. Supervises the daily administrative actions on all subordinates to include accountability, counseling, evaluating, and disciplining of the platoon. Reviews, prepares, conducts, and supervises training for 5 different job titles. Responsible for platoon defense during wartime. Responsible for equipment worth over $5 million dollars. Responsible for The Health, Welfare, Morale, training and Combat Readiness of the entire Platoon. Continuity of Operations

Observer Controller

United States Army - Fort Irwin, CA

June 1992 to March 1995

Responsible for observing, controlling, and training Direct Support and Reinforcing Artillery battalion and Batteries during the planning, preparation phases of simulated force on force, Stability Operations and Support Operations (SOSO), and Live Fire Combat missions. Collected, analyzed, and provided feedback to rotational artillery units using After Action Reviews and take home packages. Provided training, analysis, and feedback to the field in the form of Tactics, Techniques and Procedures (TTP), professional articles, trends analysis, and video training productions.

US Army Recruiting Station Commander

United States Army - San Angelo, TX

June 1990 to June 1992

Responsible for all operations at the San Angelo Army recruiting station consisting of 5 Active Army Recruiters and newly enlisted Soldiers; responsible for the professional development of 5 soldiers and accountable for the morale, health and welfare of Soldiers; implements and maintains the recruiting station management system; maintains control and accountability of government property valued at one million dollars. Responsible for 16 High Schools and one college.

US Army Recruiter

United States Army - San Angelo, TX

June 1989 to June 1990

San Angelo TX. June 1989-June 1990

Recruits, determines applicant enlistment eligibility, counsels applicants on enlistment programs and options, prepares enlistment applications and processes qualified applicants to enlist in the Army and Army Reserve; accounts for and prepares Future Soldiers for initial entry training implements and conduct Army awareness programs throughout an area covering 36 square miles with a population of 55,826; maintains a network of influencers to include parents, educators and community officials in 3 high schools and one college; responsible for $100,000 worth of Government equipment.

Platoon Sergeant

Platoon Sergeant

US Army - Fort Sill, OK

June 1986 to June 1989

Fort Sill, Oklahoma United States, (06/01/1986 - 06/30/1989)

Responsible for all aspects of maintenance and training for a 47 man platoon and 20 vehicles. Supervises the daily administrative actions on all subordinates to include accountability, counseling, evaluating, and disciplining of the platoon. Reviews, prepares, conducts, and supervises training for 5 different job titles. Responsible for platoon defense during wartime. Responsible for equipment worth over $5 million dollars. Responsible for The Health, Welfare, Morale, training and Combat readiness of the Platoon.

Nuclear Weapons Site Security Member

US Army, Dunsen, FRG

June 1982 to June 1986

Responsible for all pedestrian and vehicular traffic entering the Nuclear Weapons Facility. Responsible for assisting US Military Police forces in detaining, apprehending all individuals attempting to gain unauthorized access. Trained to utilize the use of force module in order to determine the correct amount of force to use when confronted with any and all situations to include the use of Deadly Force. Utilized Electronic Surveillance equipment to detect unauthorized entry attempts. Trained in the use of Demolition equipment. Wrote detailed incident reports. Trained in the use of complex communications equipment. Supervised, instructed, evaluated and disciplined a seven man Nuclear weapons maintenance and assembly team. Primary custodian for all classified documents at the site. Received, stored, issued, and destroyed all classified documents at the site.

Nuclear Weapons Reactionary Guard Force Member

US Army, Bamberg, FRG

December 1977 to June 1982

Member of an armed security Guard force team tasked to provide security for Nuclear Weapons. Responsible for detaining and apprehending all personnel attempting to gain unauthorized access to the Nuclear weapons. Responsible for insuring all weapons remain secure. Responsible for insuring only authorized individuals are granted access to the weapons. Responsible for providing security during convoy operations. Wrote detailed incident reports on all incidents.

Education

Bachelors of Science in Organizational Security and Management

University of Phoenix

2011

Skills

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IDS

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Firewall

Dismiss

Management

Employee Relations

Word

Intelligence experience

Military intelligence

Commercial vehicle

CCTV

Warehouse supervisor experience

Surveillance

Military Service

Branch:

US Army

Service country:

United States

Rank:

1SG/E-8

August 1977 to February 2002

Field Artillery, Military Intelligence,

Certifications / Licenses

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Assessments

Supervisory Skills: Directing Others - Highly Proficient

November 2019

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Additional Information

COMPUTER SKILLS:

Microsoft Office applications,

Windows 2000, 2003, 2007

SECURITY CLEARANCE:

Top Secret SSBI, July 2014, DISCO

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