Customer Service Business Development

ROGER BENHAM

**** ***** **. ***********, ** ***** 407-***-**** adztbp@r.postjobfree.com

PROFESSIONAL EXPERIENCE

HAIFA NA, ALTAMONTE SPRINGS, FL 32701

Logistic Coordinator August 2015 to Present

•Generate orders in SAP, process orders and picking list for warehouses.

•Inventory reconciliations between SAP and warehouses.

•Good communication between internal and external customer service.

•Route shipment by truckload and ltl carriers.

•Negotiate rates with carriers.

•Invoicing freight bills.

CARDINAL LOGISTICS, ORLANDO, FL 32819

Logistics Coordinator February 2015 – July 2015

•Scheduled and planned drivers on their daily truck routes.

•Payroll management.

•Maintained drivers logs.

SENTRY SAFE, ROCHESTER, NY. 14625

Traffic Coordinator October 2002 - 10/29/2014

•Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services.

•Resolve problems concerning transportation, logistics systems, or customer issues.

•Ground and air transportation.

•Shipment consolidations planning.

•Customer service-oriented.

•LTL knowledge, warehouse and fulfillment

•Direct outbound logistics operations.

•Knowledgeable in SAP.

WEBSTER CENTRAL LIQUOR, WEBSTER, NY 14580

Sales Associate, May 2002 – July 2013

•Customer service, stock shelves, ran register, did samplings of new product.

•Did the store accounting books.

WORLD OF SCIENCE, ROCHESTER, NY.

Traffic Manager, March 1987 - October 2000

•Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.

•Negotiate and authorize contracts with equipment and materials suppliers, and monitor contract fulfillment.

•Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.

•Monitor spending to ensure that expenses are consistent with approved budgets.

EDUCATION

GREECE ATHENA HS, GREECE, NY

High School Diploma, May 1982

ADDITIONAL SKILLS

•Key member of global distribution operations team that coordinated shipments across multiple countries.

•Evaluated operational records and made scheduling adjustments to maximize efficiency.

•Loaded products weighing up to thousands of pounds onto trailers for delivery.

•Completed OSHA training in forklift operations. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate.

•Communicated with floor managers to determine merchandise placement.

•Unloaded cargo from truck with hand trucks and pallet jacks.

•Business Development: Successfully grew with business by improving shipping and warehouse transportation.

•Project Management: Initiated new warehouse software which resulted in increased production and decreased inventory errors.

•Maintained a perfect attendance record for over 4 years.

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