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Customer Service Crew Member

Location:
Queens, NY
Posted:
September 19, 2023

Contact this candidate

Resume:

Jayla Davis

Queens, NY *****

adztbn@r.postjobfree.com

+1-201-***-****

Looking for a position where I can be purposefully in helping our future generation of kids flourish and develop.

Willing to relocate: Anywhere

Work Experience

Mezzo Soprano

Christian Folk Ensemble - New York, NY

September 2020 to Present

Read Sheet Music

Perform Globally

KinderCare Teacher

KinderCare Learning Centers - Marietta, GA

October 2022 to December 2022

• Identified characteristics, needs, abilities, and problems of each child through personal interaction and progress reports to optimize approaches.

• Reported to parents and administration about student progress.

• Applied evidence-based practices for classroom management to enhance learning results.

• Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.

• Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.

• Collaborated with other faculty and staff to promote rigorous learning opportunities, general well-being of school and collective interest of staff and student body.

• Created, managed, and participated in variety of learning environments and activities to support opportunities for students to develop full potential and achieve learning objectives.

• Developed and implemented individualized educational plans for special needs children. Substitute Paraprofessional

New York City Department of Education - Brooklyn, NY May 2021 to July 2022

• Prepare the classroom to promote a healthy and safe learning environment

• Ensure classroom safety guidelines are met at all times

• Utilize various techniques to be successful with managing students

• Engage with children to enhance and encourage learning

• Assist the teacher in modifying materials to meet the specific needs of a child

• Provide basic caregiving duties, support, and encouragement in all aspects of development

• Assist with other personal or physical care assistance

• Take necessary precautions to protect students

• Monitor the classroom and minimize distractions and disruptions

• Perform other duties as assigned

PCA Personal Care Assistant

Elara Caring - Bronx, NY

April 2020 to March 2022

• Performs clinical procedures, such as specimen collection, venipuncture, EKG, application of compression devices, post-mortem care, and maintenance of skin integrity. Sets up for selected

• Perform and records patient's vital signs, such as blood pressure, pulse, temperature and respiration. Documents intake and output and other data as required.

• Assists patient with activities of daily living, such as feeding, bathing and/or toileting. Orients patients to clinical environment. Assists patient with ambulation and all levels of mobilization.

• Performs one-to-one observation or close observation status of patients, e.g. safety, elopement risk or suicide prevention.

• Performs scheduled rounding on patients with emphasis on caring for toileting needs, comfort, and positioning and pain awareness. Documents on rounding log. Notifies RN if rounding has not been completed.

Starbucks Barista

Starbucks

February 2019 to February 2022

• Greet customers as they enter

• Give customers drink menus and answer their questions regarding ingredients

• Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)

• Prepare beverages following recipes

• Serve beverages and prepared food, like cookies, pastries and muffins

• Receive and process payments (cash and credit cards)

• Keep the bar area clean

• Maintain stock of clean mugs and plates

• Check if brewing equipment operates properly and report any maintenance needs

• Comply with health and safety regulations

• Communicate customer feedback to managers and recommend new menu items Effie White

Off Broadway - New York, NY

March 2021 to December 2021

Performed as Effie White in American Theater Off -Broadway Dream Girls the Musical Crew Member

Sticky's Finger Joint - New York, NY

February 2015 to April 2019

• Welcomes customers with a great first impression by promptly greeting and creating meaningful connections with each and every guest, in store or over the phone.

• Answers any questions customers may have about Sticky’s menu offerings, ingredients, portions, and allergy information in a professional manner

• Takes and prepares customer orders while providing them educated guidance and recommendations.

• Carefully prepares in-store, delivery, and catering orders; Ensures all customers receive quality food and beverage products consistently by adhering to all recipe and presentation standards.

• Leads by example and provides clear, specific, and respectful coaching and feedback to crew members on shift.

• Proficient use of the POS system and follows all cash management policies.

• Follows health, safety and sanitation guidelines for all products and store maintenance at all times.

• Maintains a clean and organized workspace, including cleaning and maintaining the exterior and interior of the restaurant, to ensure optimal efficiency and a welcoming environment.

• Assists GM with monitoring weekly inventory and ordering and assists GM with keeping balanced stock counts.

• Preserves a positive work environment by maintaining positive communications with other crew members and the General Manager.

• Assists with new crew member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

Education

Bachelor of Arts in Music Performance

Nyack College

Present

Skills

• Customer service

• Restaurant experience

• Google Suite

• Ember.js

• Angular

• Bootstrap

• Node.js

• Web development

• POS

• Sales

• Clerical experience

• Barista experience

• Mentoring

• Filing

• Cooking

• Organizational skills

• Food preparation

• Shift management

• Communication skills

• Typing

• Cashiering

• Coffee experience

• Supervising experience

• Culinary experience

• Quality control

• Cash handling

• Leadership

• Microsoft Office

• Honest

• Teaching

• Customer service (7 years)

• Sales (7 years)

• Social media management

• Windows

• Help desk

• Customer support

• Adobe Photoshop

Certifications and Licenses

Food Handler Certification

Assessments

Customer focus & orientation — Proficient

August 2019

Responding to customer situations with sensitivity. Full results: Proficient

Verbal communication — Proficient

February 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient

Medical receptionist skills — Highly Proficient

May 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Food safety — Proficient

May 2020

Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



Contact this candidate