Human Resources Customer Service Caregiver Administration

Nokuthanda Gola Location: Eastsound, WA Phone: +1-503-***-**** Email: adztbd@r.postjobfree.com

Administrative Professional Caregiver

Summary: Highly organized and adaptable administrative professional with a strong background in personal assistance and office management. Proven ability to handle diverse tasks, work independently, and maintain confidentiality. Skilled in time management, multitasking, and interpersonal communication. Seeking an administrative position that aligns with my skills, education, and experience.

Experience:

Caregiver at Rocky Top Circle – New Horizons, Dallas, TX

September 2023 – Current

• Attending too and taking care 6 elderly residents with different conditions (bed baths, showers, diapers changes and clothes change)

• Meal preparation (Breakfast, lunch and dinner)

• Cleaning up the home

• Running their laundry and redistributing it

• Giving them medication

• Communicating any problems with their health to their nurses and family

Camp Counselor at YMCA Camp Orkila, Eastsound, WA

June 2023 – August 2023

Weekly schedule of activities

First aid and CPR

Coordinating meals

Administration of medications

Incident reports

Weekly administrative duties

Child minding

Personal Assistant to Managing Director Export Credit Guarantee Corporation - Mashonaland September 2022 – June 2023

Efficiently manage the Managing Director's schedule, including hosting high-value stakeholders, senior management, and board members.

Prepare board packs and coordinate conferences, flights, transfers, and accommodation.

Facilitate procurement for the Managing Director's office and handle various administrative tasks.

Practice Manager Ecosurgica - Harare July 2021 - November 2022

Oversaw license and certificate renewals, project coordination, and staff supervision.

Managed human resources, payroll, and procurement of office consumables.

Handled office management responsibilities, including patient reception and clinic support.

Dental Coordinator (Virtual) Zimworx (Global BP Solutions) - Oklahoma City, OK July 2019 - July 2021

Conducted virtual phone calls, insurance verifications, and patient appointment scheduling.

Followed up on insurance claims and managed patient database.

Assisted with billing reminders and consolidated patient information.

Front Desk and Admin Coordinator Zimbabwe Motor Distributors - Front Office and Administrative June 2018 - February 2019

Managed the switchboard and provided excellent customer service to walk-in clients.

Supported sales and marketing efforts, including product knowledge and after-sales support.

Handled administrative tasks such as filing, typing, tender applications, and organizing exhibitions.

Personal Assistant Shearwater Adventures (Pvt) LTD January 2013 - December 2017

Managed diaries, travel arrangements, and incoming/outgoing mail.

Handled license renewals, insurance claims, and prepared reports.

Coordinated meetings, managed budgets, and maintained confidentiality.

Assisted with HR tasks, including employee files, payroll, and disciplinary actions.

Education:

College Certificate in American CPR, First Aid, CPR, and AED Seattle, WA June 2023 - December 2027

Diploma in Nursing and Patient Care Alison - United Kingdom October 2022 - November 2022

Diploma in Caregiving Alison - United Kingdom September 2022 - November 2022

Diploma in Elderly Care and Caring for the Disabled Alison - United Kingdom September 2022 - October 2022

Certificate in Bookkeeping Speciss College - Harare January 2012 - May 2013

Diploma in Secretarial Administration Speciss College - Harare January 2012 - May 2013

O'Level Gateway High School and St James High School 2003 – 2008

Skills:

Office Administration: MS Suite, Excel, Outlook, PowerPoint, Typing, QuickBooks

Administrative Skills: Time Management, Multitasking, Confidentiality, Interpersonal Communication

Human Resources: Recruiting, Payroll Management, Employee Files

Dental Office Experience: Dental Assisting, Practice Management (Open Dental, Eaglesoft, Dentrix)

Bookkeeping: Accounts Receivable, Budgeting, Financial Reporting

Language: English (Expert), French (Intermediate)

First Aid Certification: Current

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