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Customer Service High Volume

Location:
Houston, TX
Salary:
17 hr
Posted:
September 19, 2023

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Resume:

Keshawn Bocage

Baytown, TX *****

adztb3@r.postjobfree.com

+1-239-***-****

Authorized to work in the US for any employer

Work Experience

Server/Bartender

El Toro Mexican Restaurant - Baytown, TX

June 2023 to Present

Communicating efficiently while delivering outstanding customer service. Serving great food in a timely manner by bring and preparing the fondue and cooking styles at the table side.

Completing bottle inventory.

Other duties such as:

• Worked in a high volume and fast paced dining establishment

• Worked lunch, dinner and closing shift

• 5 years of experience with preparing alcoholic beverages and cocktails

• Implemented food and drink safety procedures, guidelines and regulations

• Greeted customers, guests and in a timely manner.

• Checked customer IDs

• Prepared glassware

• Prepared restaurant and bar

• closed and opened restaurant and bar

Server

Ron Daos Pizzaria - Fort Myers, FL

July 2022 to Present

Communicating efficiently while delivering outstanding customer service. Serving great food in a timely manner by bring and preparing the fondue and cooking styles at the table side.

Completing bottle inventory.

Other duties such as:

• Worked in a high volume and fast paced dining establishment

• Worked lunch, dinner and closing shift

• 5 years of experience with preparing alcoholic beverages and cocktails

• Implemented food and drink safety procedures, guidelines and regulations

• Greeted customers, guests and in a timely manner.

• Checked customer IDs

• Prepared glassware

• Prepared restaurant and bar

• closed and opened restaurant and bar

General Manager

The Edge nightclub - Fort Myers, FL

February 2021 to October 2022

Selling, organizing, restocking alcoholic beverages. Maintaining peace and order in and out of club.

Delivering amazing customer service to each and every customer. Interviewing and hiring employees

Plan, create, and advertise different events and parties Solve any disputes within the establishment

Hold team meetings

Money Management and Payouts to any outside parties working for the club Find DJs and artists to perform

Attend to all things dealing with club operations

Bartender/Server

The Melting Pot Restaurant - Fort Myers, FL

August 2021 to January 2022

Fast pace construction of different basic, signature, and craft cocktails. Restocking and cleaning bar.

Communicating efficiently while delivering outstanding customer service. Serving great food in a timely manner by bring and preparing the fondue and cooking styles at the table side.

Completing bottle inventory.

Other duties such as:

• Worked in a high volume and fast paced dining establishment

• Worked lunch, dinner and closing shift

• 4 years of experience with preparing alcoholic beverages and cocktails

• Implemented food and drink safety procedures, guidelines and regulations

• Greeted customers, guests and in a timely manner.

• Checked customer IDs

• Prepared glassware

• Prepared restaurant and bar

• closed and opened restaurant and bar

Bartender/Server

Coconut Falls Tiki Bar & Grill - Fort Myers, FL

March 2021 to May 2021

Quick and faster pace construction of different basic/signature cocktails. Restocking and cleaning bar.

Communicating efficiently while delivering outstanding customer service. Serving great food in a timely manner.

Other duties include:

• Worked in a high volume restaurant and bar

• Implemented food and drink safety procedures, guidelines and regulations

• Greeted customers

• Checked customer IDs

• Prepared glassware

• Prepared dinner service and bar

• opened and closed restaurant and bar

Aviation Electronics Technician

U.S. Navy - Atsugi, Japan

November 2016 to November 2020

Assembling, testing, and maintaining electrical parts and systems from avionic equipment. Handling all military part ordering thru NALCOMIS. Doing Quality assurance checks in all equipment before and after maintenance. Transporting heavy equipment.

Supervising coworkers by delegating objectives handed down from higher ups. Rotating thru side duties such as:

• ASF (Alternate Security Forces)

• Hospital Corpsman

• SAPR (Sexual Assault Prevention)

• Business and Administrative duties

Bartender

Alife nightclub - Roppongi, Japan

May 2017 to July 2019

High volume/fast pace construction of different basic/signature cocktails. Restocking and cleaning bar.

Communicating efficiently while delivering outstanding customer service. Customer Service Representative

Best Buy - Baytown, TX

December 2015 to June 2016

Assisting customers with returning malfunctioning products. Answering phones calls and/or calling headquarters for any major discrepancies within our inventory. Cashing out customers on our POS system.

• Managed customer accounts

• Greeted customers

• Conducted customer service surveys

• Handled reservations

• Resolved customer issues

• Worked in the inbound call center

• Assisted customers via live chat

• Collected and documented orders

• Responded to inquiries and issues

• Operated the cash register

• Inventoried spreadsheets

• Responsible for troubleshooting applications

Server/Hostess

IHOP - Baytown, TX

October 2014 to November 2015

Server and host at Ihop.

Greeting and seating customers.

Waiting on several tables while maintaining excellent customer service. Resolving any customer dissatisfaction with great efficiency. Education

High school diploma

Goose Creek Memorial - Baytown, TX

August 2012 to June 2016

Skills

• Aircraft Maintenance (4 years)

• Assembly (4 years)

• Avionics (4 years)

• Bartending (4 years)

• Electrical Experience (4 years)

• Host/Hostess (2 years)

• Military Experience (4 years)

• POS (6 years)

• Customer service (6 years)

• Organizational skills (6 years)

• Microsoft Office (6 years)

• Troubleshooting (4 years)

• Blueprint Reading (4 years)

• Schematics (4 years)

• Administrative experience (4 years)

Awards

Naval Achievement Medal

August 2018

Awarded for my quick thinking which was imperative in the survival and prevention of a fellow sailors suicide.



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