Customer Service High Volume
Resume:
Keshawn Bocage
Baytown, TX *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Server/Bartender
El Toro Mexican Restaurant - Baytown, TX
June 2023 to Present
Communicating efficiently while delivering outstanding customer service. Serving great food in a timely manner by bring and preparing the fondue and cooking styles at the table side.
Completing bottle inventory.
Other duties such as:
• Worked in a high volume and fast paced dining establishment
• Worked lunch, dinner and closing shift
• 5 years of experience with preparing alcoholic beverages and cocktails
• Implemented food and drink safety procedures, guidelines and regulations
• Greeted customers, guests and in a timely manner.
• Checked customer IDs
• Prepared glassware
• Prepared restaurant and bar
• closed and opened restaurant and bar
Server
Ron Daos Pizzaria - Fort Myers, FL
July 2022 to Present
Communicating efficiently while delivering outstanding customer service. Serving great food in a timely manner by bring and preparing the fondue and cooking styles at the table side.
Completing bottle inventory.
Other duties such as:
• Worked in a high volume and fast paced dining establishment
• Worked lunch, dinner and closing shift
• 5 years of experience with preparing alcoholic beverages and cocktails
• Implemented food and drink safety procedures, guidelines and regulations
• Greeted customers, guests and in a timely manner.
• Checked customer IDs
• Prepared glassware
• Prepared restaurant and bar
• closed and opened restaurant and bar
General Manager
The Edge nightclub - Fort Myers, FL
February 2021 to October 2022
Selling, organizing, restocking alcoholic beverages. Maintaining peace and order in and out of club.
Delivering amazing customer service to each and every customer. Interviewing and hiring employees
Plan, create, and advertise different events and parties Solve any disputes within the establishment
Hold team meetings
Money Management and Payouts to any outside parties working for the club Find DJs and artists to perform
Attend to all things dealing with club operations
Bartender/Server
The Melting Pot Restaurant - Fort Myers, FL
August 2021 to January 2022
Fast pace construction of different basic, signature, and craft cocktails. Restocking and cleaning bar.
Communicating efficiently while delivering outstanding customer service. Serving great food in a timely manner by bring and preparing the fondue and cooking styles at the table side.
Completing bottle inventory.
Other duties such as:
• Worked in a high volume and fast paced dining establishment
• Worked lunch, dinner and closing shift
• 4 years of experience with preparing alcoholic beverages and cocktails
• Implemented food and drink safety procedures, guidelines and regulations
• Greeted customers, guests and in a timely manner.
• Checked customer IDs
• Prepared glassware
• Prepared restaurant and bar
• closed and opened restaurant and bar
Bartender/Server
Coconut Falls Tiki Bar & Grill - Fort Myers, FL
March 2021 to May 2021
Quick and faster pace construction of different basic/signature cocktails. Restocking and cleaning bar.
Communicating efficiently while delivering outstanding customer service. Serving great food in a timely manner.
Other duties include:
• Worked in a high volume restaurant and bar
• Implemented food and drink safety procedures, guidelines and regulations
• Greeted customers
• Checked customer IDs
• Prepared glassware
• Prepared dinner service and bar
• opened and closed restaurant and bar
Aviation Electronics Technician
U.S. Navy - Atsugi, Japan
November 2016 to November 2020
Assembling, testing, and maintaining electrical parts and systems from avionic equipment. Handling all military part ordering thru NALCOMIS. Doing Quality assurance checks in all equipment before and after maintenance. Transporting heavy equipment.
Supervising coworkers by delegating objectives handed down from higher ups. Rotating thru side duties such as:
• ASF (Alternate Security Forces)
• Hospital Corpsman
• SAPR (Sexual Assault Prevention)
• Business and Administrative duties
Bartender
Alife nightclub - Roppongi, Japan
May 2017 to July 2019
High volume/fast pace construction of different basic/signature cocktails. Restocking and cleaning bar.
Communicating efficiently while delivering outstanding customer service. Customer Service Representative
Best Buy - Baytown, TX
December 2015 to June 2016
Assisting customers with returning malfunctioning products. Answering phones calls and/or calling headquarters for any major discrepancies within our inventory. Cashing out customers on our POS system.
• Managed customer accounts
• Greeted customers
• Conducted customer service surveys
• Handled reservations
• Resolved customer issues
• Worked in the inbound call center
• Assisted customers via live chat
• Collected and documented orders
• Responded to inquiries and issues
• Operated the cash register
• Inventoried spreadsheets
• Responsible for troubleshooting applications
Server/Hostess
IHOP - Baytown, TX
October 2014 to November 2015
Server and host at Ihop.
Greeting and seating customers.
Waiting on several tables while maintaining excellent customer service. Resolving any customer dissatisfaction with great efficiency. Education
High school diploma
Goose Creek Memorial - Baytown, TX
August 2012 to June 2016
Skills
• Aircraft Maintenance (4 years)
• Assembly (4 years)
• Avionics (4 years)
• Bartending (4 years)
• Electrical Experience (4 years)
• Host/Hostess (2 years)
• Military Experience (4 years)
• POS (6 years)
• Customer service (6 years)
• Organizational skills (6 years)
• Microsoft Office (6 years)
• Troubleshooting (4 years)
• Blueprint Reading (4 years)
• Schematics (4 years)
• Administrative experience (4 years)
Awards
Naval Achievement Medal
August 2018
Awarded for my quick thinking which was imperative in the survival and prevention of a fellow sailors suicide.
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