Front Desk Agent, night audit
Resume:
Jessica Leathers
Albuquerque, NM *****
********.********@*****.***
Authorized to work in the US for any employer
Work Experience
Night Auditor/Front Desk Agent
Holiday Inn & Suites Albuquerque Airport - Albuquerque, NM April 2022 to February 2023
• Check in and out guests.
• Make reservations
• Assist and help any and all guest issues, concerns, or complaints.
• Initiate and complete End of Day process.
• Confirm all sales are final and processed correctly in correct locations.
• Set up breakfast area every morning.
• Prepare daily reports.
• Do property walks while gathering any trash left outside guests rooms, linen and/or towels & empty trash cans around building as needed.
Front Desk/Night Audit
Drury Inn & Suites Hotel - Albuquerque, NM
August 2021 to April 2022
• Assisting guests with the check-in and check-out process.
• Complete and verify all audit paperwork and shift reports.
• Maintain room status inventory.
• Communicate all necessary shift information to GM and other front desk staff.
• Handling guest’s concerns immediately occasionally having to call management for assistance if necessary.
• Process all financial transactions, including the verification and processing of credit card transactions.
• Responsible for balancing the revenue and expense transactions for current day at the hotel.
• Perform night backup of server and "roll date" to set system up for the next business day. Graveyard Cashier
Circle K - Albuquerque, NM
February 2020 to June 2020
• Counted cash drawers
• Stocked merchandise
• Processed cash, debit, or credit transactions with accuracy.
• Welcomed customers and guests.
• Assisted customers in finding merchandise.
• Requested correct form of ID when customer's buying alcohol or tobacco.
• Make money orders but take cash payment before finalizing.
• Sweep and mop whole store and throw all trash inside and outside of the store.
• Check expiration dates on food and drink products.
• Make store clean, sanitized, and looking good stocked for customers on next business day. Cashier
Staples - Albuquerque, NM
May 2016 to January 2017
• Answered any questions for customers to the best of my knowledge.
• Handled returns and exchanges.
• Welcomed customers and guests as walking in store.
• Processed cash, debit, or credit transactions with accuracy.
• Counted cash drawers at beginning and end of shifts.
• Assisted customers in finding or ordering merchandise.
• Closed store at end of night.
• Swept and mopped whole store as well as keep all merchandise clean and free of dust. Closing Cashier
John Brooks Grocery Store - Albuquerque, NM
February 2014 to April 2016
• Closed store at end of night.
• Greeted customers when walking in.
• Worked the cash register.
• Counted out cash drawers at beginning and end of shift.
• Stocked shelves while checking all expiration dates.
• Assisted customers in finding items.
• Swept and mopped whole store.
• Walk parking lot retrieving all grocery carts and bring back inside business.
• Request correct form of ID when customer purchasing alcohol or tobacco. Education
High school diploma
School On Wheels - Albuquerque, NM
September 2004 to May 2006
Skills
• Cashiering (10+ years)
• Cash Handling (10+ years)
• POS (10+ years)
• Customer service (10+ years)
• Microsoft Word (10+ years)
• Computer skills (10+ years)
• Assistant manager experience (2 years)
• Retail Sales
• Phenomenal Math skills (10+ years)
• Food Service
• Microsoft Office
• Computer Literacy
• Restaurant Experience
• Night Audit
• Front Desk
• Guest Services
• Hospitality
• Hotel experience
• Basic Math
• Data Entry
• Phone Etiquette
• Office Management
• Time Management
• Cleaning Experience
• Typing
• Upselling
• Food Preparation
Assessments
Front desk agent (hotel) — Proficient
March 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Front desk agent (hotel) — Proficient
June 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
References:
Anthony Apodaca 505-***-****
Former Co-worker
Rachel Aragon 505-***-****
Former Co-worker
Aaliyah Benavidez 505-***-****
Former Co-worker
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