Customer Service Call Center
Resume:
Valerie Martin
Delivery Driver
Greer, South Carolina, United States
***********@*****.***
WORK EXPERIENCE
April 2019-Current
Delivery Driver
DoorDash
Greenville, South Carolina, United States
Delivered products in a timely and courteous manner as evidenced by 4.93/5 stars for customer rating and a 97% rating for deliveries being on time or early.
June 2017-October 2019
Customer Service Representative/Call Center
Morley Companies, Inc
Greenville, South Carolina, United States
Provided excellent service in a fast-paced call center by utilizing resources to recognize solutions and used critical thinking skills to anticipate what the customer needs in order to keep our commitment to resolutions at the first point of contact.
• Ongoing educational training to improve on skills, including building rapport, sensitivity to customer needs, using empathy to validate the customers concerns and evidence to alleviate the customers concerns.
• Meet and exceed goals in performance, customer satisfaction, productivity, compliance and quality as evidenced by being the top agent in the call center for a continuous 2 years. EDUCATION
-2022
certification
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
2003-2005
Associate in Science
Greenville Technical College
Greenville, South Carolina, United States
SKILLS
Customer Service Customer Service Representative Customer Service Oriented Upholding Customer Service Retention Management Effective Customer Support Customer Relationship Development Attentive Interpersonal Skills Promote Customer Loyalty Plan Active Listening Knowledge and understanding customer issues Experience attending calls and emails Problem Solver LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
Contact this candidate