Joann Ogando.

**** ******* *** ** **** Bay, Fl **908 Phone:786-***-**** adztaf@r.postjobfree.com

Objective Seeking employment as a Medical Assistant /Customer Service Rep in which my skills, professionalism, and expertise can be utilized. Abilities Highly experienced and reliable cash handler. Hardworking and highly motivated team player. Possessing over 20 years experience in the Customer Service industry. Able to master new concepts, ideas, and practices to enhance job performance. Ability to interact with all levels of management and co-workers. Strong customer service skills. Bilingual (fluent in Spanish and English).

Employment History Referral Specialist at Associates In Medicine LLC 08/2017-02/2019 I was the authorization and Referral specialist. Most of our HMO patients know me well as I assist them in being able to see specialists and obtaining necessary equipment to keep them healthy and independent. Patients said I was efficient and trustworthy. The doctor describes me as extraordinarily motivated. Medical Assistant @South Florida Pain Management 12/2008-11/2010 Interview patients to obtain medical information and measure their vital signs, weight, and height.Show patients to examination rooms and prepare them for the physician.Record patients' medical history, vital statistics and information such as test results in medical records. Prepare and administer medications as directed by a physician. Collect specimens,log the specimens, and prepare them for testing.Explain treatment procedures, medications, diets and physicians' instructions to patients. File Clerk/Client Services 7/2004 - 3/2007 @Forward Edge Inc., Pasadena, TX Filed correspondence, cards, invoices, receipts, and other records in alphabetical and numerical order and according to the filing system used. Located and removed materials from file when requested. Customer Services Rep 2/2003 - 7/2004 @Sam’s Club, Houston, TX Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Cashier 8/2001 - 10/2003 @Sketchers, Houston, TX Received and disbursed money in establishments other than financial institutions. Usually involved the usage of electronic scanners, cash registers, and related equipment. Involved in processing credit or debit card transactions and validating checks. Customer Services Rep 12/2000 - 5/2002 @AT&T, Houston, TX Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Education History San Jacinto College, Pasadena, TX 1999, GED