Alea Walker

Columbus Georgia

Email: adztab@r.postjobfree.com Tel: 334-***-**** LinkedIn Url: www.linkedin.com/in/walkeralea

Professional Summary

Results-driven professional with seven years of experience in customer service and building strong patient relationships. Seeking a healthcare role to leverage leadership, organization, and skills in driving operational excellence and delivering high-quality patient care while ensuring compliance with company policies and HIPAA guidelines. Equipped with expertise in healthcare administration, Lean Six Sigma Yellow Belt Healthcare, Project Management Healthcare certification, and a commitment to eliminating waste in healthcare processes for improved patient outcomes and cost reduction. Meticulous and dedicated to providing exceptional service, offering a unique combination of healthcare knowledge, administrative skills, and customer service excellence to contribute to organizational success.

Skills

Technical: Microsoft Office Professional (Word, PowerPoint, Outlook, Excel), Slack, Microsoft Teams, Zoom, Anow, Total for mobile, Interactive Voice Response system, Customer Relationship Management system

Education

Associate of Arts (summa cum laude) University of Phoenix 2023

(Specialization in Business Administration)

Medical Administration Assistant Diploma Penn Foster College 2023

Certificate of Nurse Assistant Wallace Community College 2015

Certifications

Certified Electronic Health Record Specialist National Healthcareer Association 2023

Certified Medical Administrative Assistant

Lean Six Sigma Yellow Belt Healthcare Six Sigma Global Institute 2023

Healthcare Project Management

Healthcare IT Support John Hopkins 2023

Certified Nurse Assistant Georgia Nurse Aide Registry 2015

Work Experience

Accurity Consolidated 10/ 2021–Current

Real Estate Appraiser Trainee

Atlanta, Georgia

Achieved 50% reduction in report completion time by efficiently utilizing the Total for Mobile system, ensuring accurate and timely completion of reports, and maintaining client communication and record-keeping.

Conducted 3 to 4 property inspections per day, collected data, and performed comparative analysis to facilitate report completion.

Communicated with clients via email and phone for rescheduling and adding up-to-date information to the report. Utilized Slack and Outlook for effective communication with coworkers.

United States Postal Service 03/2020 – 01/2021

Office Manager

Pittsview, Alabama 36871

Proficiently managed day-to-day operations, including financial management of daily funds ranging from $100.00 to $1000.00, workload distribution, mail processing, petty cash management, and accurate data entry.

Demonstrated flexibility and quick learning ability by independently working at multiple locations within two months of hire, effectively adapting to diverse work environments.

Recognized for exceptional performance and dedication, promoted from Postal Support Employee to Full-time Office Manager within six months, showcasing strong commitment and consistently high-quality work.

Oversaw and supervised the operations of 5 rural carriers across 3 different locations, ensuring strict regulatory compliance, meticulous record maintenance, and delivering excellent customer service standards.

Afni 10/2019- 03/2020

Customer Service Representative

Opelika, Alabama 36801

Deescalated complex issues, documented interactions, and consistently achieved a 90 to 95% first-time resolution rate.

Handled incoming call volume of 60+ customer inquiries, resolved bills, and technical issues, and educated customers on issue resolution.

Communicated with coworkers via Skype and Outlook, promoting effective collaboration within the team.

TSYS 01/2019–10/2019

Customer Service Representative

Columbus, Georgia 39014

Demonstrated problem-solving skills and adaptability in a fast-paced environment, effectively handling a high call volume of 80+ incoming calls per day.

Verified customers, processed credit card information, managed applications, handled account management tasks, promoted products/services, built a strong rapport, and consistently provided excellent customer service to enhance customer satisfaction and foster loyalty.

Utilized data analysis techniques to ensure accuracy, detect potential fraud, and maintain secure customer accounts, effectively mitigating risks, and upholding data integrity.

Country Inn and Suites 06/2017- 11/2017

Front Desk Clerk

Dothan, Alabama 36303

Assisted 25-30 reserved guests and handled 5+ walk-ins daily, ensuring seamless guest experiences and high customer satisfaction.

Overseen the collection of daily charges ranging from $250.00 to $2500.00, contributing to efficient financial operations and revenue management.

Effectively communicated hotel amenities, provided excellent customer service, managed reservations, processed payments accurately, and performed administrative tasks.

Balanced daily drawings, and maintained accurate records, ensuring financial transparency and accountability.

Walmart 06/2016 – 06/2017

Cashier, Greeter, Customer service representative

Dothan, Alabama 36303

Assisted 100-200+ customers daily, handling cash, check, and credit card transactions. Demonstrated expertise as a cashier SME, guiding and supporting fellow cashiers for efficient and accurate customer service.

Demonstrated versatility in various store positions, leveraging diverse skills and knowledge for enhanced operational efficiency.

Maintained accurate cash drawer balance, processed refunds, and ensured financial accuracy for enhanced customer satisfaction.

Henry County Health and Rehab 06/2015 –10/2015

Certified Nurse Assistant

Abbeville, Alabama 36310

Demonstrated unwavering commitment to patient privacy and confidentiality, consistently maintaining strict confidentiality standards to protect patient information.

Thrived in a short-staffed environment, skillfully caring for an average of 24 patients per floor. Leveraged exceptional prioritization skills to deliver adequate and individualized care based on patients' unique needs.

Played a pivotal role in maintaining accurate patient records by meticulously charting and taking detailed notes. This facilitated seamless continuity of care and effective communication among healthcare professionals, ensuring efficient responses to the diverse needs of a high patient volume.

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