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Front Desk Customer Service

Location:
St. Louis, MO
Salary:
13-14
Posted:
September 19, 2023

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Resume:

Debra L. Ramey-Taylor

**** ******* **.

St. Louis MO 63121

Primary: 231-***-****

adzta8@r.postjobfree.com

Professional Objective

To use my knowledge and skills to communicate effectively and professionally toward advancement within your organization

Summary of Qualifications

-Supervisor Certification

Professional Experience

Band Manager/Booking Agent July-2011 Present

Manage Musician, scheduling, promoting. Booking shows in town and out of town making traveling and hotel accommodations. Negotiate and Execute all contracts for the Artist and Musicians and all other duties need to make all performances great.

Patient Account Rep III June 2008- May 2011

Novant Medical Group, Charlotte, NC

Responsible for taking necessary action to resolve account, including rebilling insurance, filing corrected claims, billing next responsible party and posting payments and adjustments to accounts for 500 physician practices in both Signature and Touch works. Researches credit balances, and prepares refund requests as needed.

Patient Access/Insurance Verification Specialist October 2006-June 2008

Presbyterian Hospital, North Charleston

Responsible for contacting third-party payers to verify patient benefits and billing requirements and obtain pre-certification and authorizations

Customer Service Specialist December 2005-July 2006

Sprint-Charlotte, North Carolina

Duties include setting up payment arrangements, activation of business accounts, assisting customers with billing issues and keeping up with the latest mobile technology.

Credit Specialist September 2004-November 2005

DM Services-Clinton, Iowa

Duties included taking payments, making promise to pay agreements, crediting accounts and a QA call monitoring.

Medical Associates August 2003-September 2004

Front Desk Coordinator-Clinton, Iowa

Duties included checking in/out patients, taking payments, assisting pharmaceutical representatives, and assisted in training of new hires.

Front Desk Coordinator December 2001- July 2003

Muskegon Family Care-Muskegon, Michigan

Duties included checking in/out patients, taking payments, assisting pharmaceutical representatives, and assisted in training of new hires.

Supervisor/Scheduler/Cashier/Registrar December 1993-March 2000

Hackley Community Care Center-Muskegon Heights, Michigan

Duties included supervision of all front office staff (included 11 employees), staff reviews, schedules, scheduling programming providers scheduling parameters, training, and computers for new employees, and also assist and supervise the medical records department.

Education

Baker College 2003-2004 H.S.W Muskegon, Michigan

North County Tech. Graduated 1980 Saint Louis, Missouri

Jennings Senior High Graduated 1978 Saint Louis, Missouri



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