William L. Boyer

Phone: 717-***-****

Email: adzt8v@r.postjobfree.com

linkedin.com/in/william-boyer-a89a54162

Objective: To secure a full time Information Technology position with a progressive company that will utilize my extensive industry knowledge and years of leadership experience.

Work Experience:

PAM Health Enola, PA. (Jan. 3 2023 – Present)

Senior Field Specialist

Install computers, laptops, Printers and scanning devices in Hospitals.

Imaging, configuring, and deployment of new computer hardware.

Use N-Able to manage End-Point devices to ensure proper location container.

Ensure network connectivity by patching network cables to the network switch.

GHD Inc., Harrisburg, PA. (April 4, 2022 – Sept 28, 2022)

Senior IT Technician

Imaging, configuring, and deployment of new computer hardware as well as Setup and support of Mobile Devices.

Active Directory: Management of new user/ computer accounts.

Management and administration of Office 365. Distribution lists, email groups, licensing, mailbox administration.

Install software applications via SCCM.

User – Computer mapping via the Orchestration Console.

Azure – setting primary user via Microsoft Endpoint Manger.

Use Microsoft Remote Desktop & Bomgar for remote management, support and computer troubleshooting.

Develop effective IT knowledge base documentation for internal user’s as well as the IT Team.

Use Dell Website to place Laptop orders, Use CDW for other computer devices and equipment.

Responsible for ordering Microsoft Outlook Email License’s and Microsoft Office O365.

JLClark Inc. Lancaster, PA. (Oct 4, 2021 - Mar. 18, 2022)

Desktop Administrator

Imaging, configuring, and deployment of new computer hardware, network printers and Microsoft Office.

Use Splashtop for remote support and Intune Company Portal for cell phone setup as well as Multi-factor Authentication (MFA).

PC and Application role out through software applications (like PDQ), SCCM and Microsoft services like GPO.

As Desktop Administrator, setup of new user/ computer Active Directory accounts.

Use Microsoft o365 Admin. Center for email, distribution lists and email Group setup.

ADVARRA Inc.: Columbia, MD. (Mar. 1, 2021 to Sept. 2021

Team Lead – IT Support

Manage all end user interactions including:

Installation, upgrades, troubleshooting, repairs of all devices and software and the documentation and verification of specific steps taken.

Use SCCM to image and push software applications to user’s computers.

Setup and manage user’s email accounts, distribution lists & Groups in Microsoft O365 Admin. Center, Exchange & Azure.

Use Cisco-Meraki Dashboard to tracking and reporting movement of devices and changes in installed software.

Create and manage user SharePoint sites and Google Drive Workspace.

Provide in-person, telephone, and remote technical assistance for IT supported solutions (Remote Desktop, Bomgar, TeamViewer, Kaseyea).

Onboard/ offboard employee’s, create user accounts, assign rights, accesses and Group’s in Active Directory.

Other Responsibilities:

Develop effective IT knowledge base documentation in Confluence for internal customers as well as the IT Team.

Maintains IT assets, user accounts, hardware and software inventory supply records.

Monitors problem resolution rates and status in JIRA for all active IT related helpdesk tickets

Setup and Manage company Cell phones using Microsoft Intune Company portal.

Coordinate with IT vendors Dell and CDW for ordering Laptops other computer devices and equipment.

Responsible for ordering Microsoft Outlook Email License’s and Microsoft Office O365.

DXC Technologies: Houston, Tx. (Oct. 28, 2019 to Feb. 28, 2021)

Onsite Hershey’s Chocolate World - Hershey, PA.

Senior Technical Support Representative IV

Provide on-site and Remote end user support of Dell desktops, Thin clients and laptops

Perform imaging of Dell desktops and laptops with Windows 10.

Install software via SCCM console.

Manage computers and users in Active Directory

Project Lead in support of Wireless Access Point rollout.

Software Patching using Vsphere.

Move, Add & Change Cisco network switches and Wireless Access Points (WAP’s).

Use Putty to console into Switches, Firewalls, etc.

Use Service Now to track and manage incidents.

Remote Desktop Support and TeamViewer.

Manage Microsoft Office365 email accounts.

Used Teams and RingCentral for meetings.

Adecco Staffing – Harrisburg, PA. (4/8/2019 – (6/27/2019)

Senior Technology Specialist:

Perform imaging of Dell Desktops and Laptops with Windows 10.

Install proprietary software applications via SCCM release 1902.

Manage computers and users to the proper OU in Active Directory.

McDermott International Inc, Delta, PA. (08/01/2016 - 2/1/2019)

Senior Technology Specialist:

Manage local IT support functions - Setup and implementation of Dell desktop PC’s and Dell laptops.

Provided Tier 2 support for software and hardware of end-user computing systems, and escalated issues to Tier 3 support when necessary.

Performed network image of Microsoft OS and other software programs and applications to include DDPE.

Manage User’s email in MS Exchange and MS O365 Admin. Center.

Setup of iPhone for users, download MS Intune Company Portal app and install user’s email. Perform backups and restores as well as iPhone recovery.

Use Service Now to track and manage incidents.

Local site-administrator:

Add/ Disable user’s access, manage user’s in group policy, assign rights & access to network drives folders and files in Active Directory, assign computers to proper OU, provide network drive mapping for users and assign network printers.

Support, troubleshoot and manage TCP/IP Networks (DHCP/ Static).

Used VMware to create virtual machines - vSphere Client for managing virtual machines.

Used Cisco Unified Call Manager to program and setup users on Cisco 7940, 7960 & 7962 phones.

Used SCCM (System Center Configuration Manager) release 1702 & 1902 to Image Dell PC’s and Laptops for Win10 migration, push and deploy Packaged software applications.

Monitored Network equipment via Solar Winds.

Maintain an IT Asset management of computer systems and network devices in ITAM.

Coordinate with outside venders Verizon, Dell, Canon, CDW.

Weis Markets, Inc., Sunbury, Pa. (05/08/2013 - 04/15/2016)

Field Service Engineer:

Managed a territory of client locations providing support and maintenance of IBM Servers, Dell PC’s, wireless handheld devices, thin clients, and other end user devices.

Serviced and Maintained Xerox 4510 printers, Lexmark T654, MS711 printers and POS equipment.

Implementation and support of project to install servers, Cisco routers, switches, cabling and TCP/ IP network connectivity.

Maintained detailed records of work performed and inventory of parts and equipment using SDE.

Trained on new ticketing system “Service Now” for all call tracking in accordance to SLA as well as to maintain assets, parts and equipment.

Worked with vendors for exchange and replacement of parts.

Department of the U.S. Army, Tobyhanna Army Depot, Pa. (09/09/2011 – 12/31/2012)

GS-11 Digital Electronics Technician (Lead): (CONUS – OCONUS)

Served as an Electronics Technician for one or more complex Communication Systems; Intelligence, Reconnaissance and Surveillance Systems; or Command, Control and Computer/ Avionics Systems (C4ISR) located in an assigned region.

Provided on-site technical and maintenance assistance in accordance with the full range of equipment standards, policies, regulations, and methods sufficient to meet scheduled deadlines.

Formally trained in PM CREW, THOR III and BOOMERANG and worked as a Lead Electronics Field Service Representative (FSR) deployed to Afghanistan.

Performed DUKE V2/ V3 Unit installations of hardware, firmware, cabling, threat load and UTS operational checks as well as all maintenance issues.

Performed all electronic, technical and maintenance support which included teaching, supporting, trouble shooting, and repairing systems.

Provided maintenance support to all equipment under test and deployed to field units.

Coordinated logistic support through direct communication and acted as a liaison between affected command systems managers, contractors, developers and users.

Conducted reviews of past maintenance problems involving assigned equipment to evaluate equipment performance and previous corrective action.

Utilized current information regarding maintenance problems to determine if corrective action was warranted thus assuring efficient use of resources.

ELECTRONICS SERVICE SPECIALIST: Site Micro-Surgical Systems Inc.

Summary:

Achieved level of responsibility as a Supervisor. (2 yrs. Experience)

Provided phone support and onsite repair of electronic / mechanical equipment.

Assembled, troubleshoot and repair of PCB’s, power supplies, electronic / mechanical devices and wiring harness's.

Worked in liaison with engineering in the design and construction of PCB’s and other devices.

Established and written quality control tests and procedures and trained new personnel and sales reps. on use of equipment.

Education:

DXC University: Skillport Training

ITIL® 4 Foundation Training: July - August 2020

Courses: ITIL® 4 Foundation: Introduction, ITIL® 4 Foundation: Key Concepts,

ITIL® 4 Foundation: Key Concepts of Service Management, ITIL® 4 Foundation: The Service Value Chain, ITIL® 4 Foundation: The Service Value System, ITIL® 4 Foundation: The Guiding Principles, ITIL® 4 Foundation: General Management Practices, ITIL® 4 Foundation: Service Management Practices (Part 1), ITIL® 4 Foundation: Service Management Practices (Part 2).

DXC University: Skillport Training (August – September 2020)

ITSM Foundation Training (ITIL® 3 Foundation) Curriculum Certificate of Completion.

Courses: ITIL Service Strategy Processes, ITIL Service Strategy Concepts, ITIL Service Operation Processes, ITIL Service Operation Concepts, Overview of the ITIL Service Lifecycle, ITIL Service Design Processes, ITIL Service Design Concepts, ITIL Continual Service Improvement, ITIL Service Transition Concepts and Processes.

DXC University: Skillport Training:

System Center Configuration Manager 2012 R2 Certification:

Courses:

SCCM Overview and Prerequisite Certificate, Basic SCCM Maintenance & Managing Operating System Deployment Certificate, SCCM Deploying Applications & Software Updates Certificate, SCCM Administering System Center Configuration Manager.

US Army Skillport Training (November 2012)

CompTIA Security + 2011 Certification:

•Description: Control Fundamentals & Security Threats, Creating Secure Networks & Performing Security Assessment, Communications Security, Network Protocols, Attacks and Defenses, Network & System Security Mechanisms, Remote Access & Wireless Security, Securing the IT Environment, Cryptography & Public Key Infrastructures, Authentication, Biometrics & Security Controls, Securing Applications & Virtualized Environments, Business Continuity, Disaster Recovery & Security.

US Army Skillport Training (September 2012)

CompTIA Network+ 2012 Certification:

•Description: Networking Concepts 1 & 2, Network Installation & Configuration 1 & 2, Network Media & Topologies 1 & 2, Network Management, Network Security 1, 2 & 3.

Luzerne County Community College, Nanticoke, Pa. (02/28/2011 -09/23/2011)

Industrial Electricity (Semester Hours: 128 Quarter Hours: 192)

•Description: This course is designed to complement Industrial Electricity: Part I and build upon and enhance the electrical concepts and practices already learned.

CIS Certificate (05/02/2001)

•Course: Installing, Configuring and Administering Microsoft Windows 2000 Server.

Installing, Configuring and Administering Microsoft Windows 2000 Professional.

Montgomery County Community College, Blue Bell, Pa. (09/14/1991 - 03/28/1992)

CIS Certificate (09/14/1991 - 03/28/1992) (Semester Hours: 48)

Course: Introduction to LAN Technology, LAN System Manager and LAN Installation and Support.

College/University:

Harrisburg Area Community College (01/12/1995 - 05/15/1995)

Harrisburg, Pennsylvania

Major: Computer Information Systems

Course:

Introduction to Microcomputer software, Mainframe Introduction, Systems Analyst and Design.

Technical Training:

Symbol Technologies:

Course: Wireless Site Survey Overview.

Global Knowledge, Phila., Pa.

Course: Introduction to Cisco Router Configuration.

Description: Installation, Configuration and Management of Cisco Routers.

Ameritrain Inc. Wayne, Pa.

Course: Microsoft Certified Systems Engineer.

Description: Networking Essentials, Microsoft Windows 95, Windows NT, Microsoft Windows Server, Proxy Server, Microsoft TCP/IP and Microsoft Exchange.

Course: Netware 4.11 Certified Network Engineer.

CompTIA A+ Certification Program: Microsoft A+ Core Service Technician.

CHI Institute (11/15/1985 - 07/16/1986)

Southampton, Pennsylvania

Course: Electronic/Computer System Technology

Description: Basic electronic, analog and digital principles, various digital systems, microprocessor architecture and operation

McGraw-Hill Training systems: Winning Through Customer Service III.

Military Experience:

UNITED STATES MARINE CORPS., Cherry Point, NC (Nov. 1976 to Nov 1980)

SGT. E-5:

Aircraft Hydraulic/ Pneumatic Technician (Supervisor)

•Supervised and trained new personnel. Performed service and maintenance on aircraft hydraulic/ pneumatic systems. Performed quality control inspections and kept detailed reports of work performed.

References available upon request.

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