Nadia R. Daigre

IAM Analyst

adzt77@r.postjobfree.com • 225-***-****

www.linkedin.com/in/nadiadaigre • Springs, LA

Summary

Experienced and highly skilled identity and access management expert with a strong background in Customer Service, Quality Assurance, and Information Technology. Proficient in analyzing business needs and aligning them with practical IAM strategies to enhance security, streamline access control processes, and ensure regulatory compliance. A proven track record of successfully cultivating professional relationships, collaborating with stakeholders, and negotiating effective solutions within scope, timeline, and budget constraints. Adept at using various applications such as Active Directory, SailPoint, ServiceNow, and many more. A detail-oriented professional committed to staying updated with the latest industry trends and best practices to provide optimal solutions that address evolving security challenges.

Qualifications Summary

Deep knowledge of various IAM technologies (active directory, SailPoint, ServiceNow, etc.), including user provisioning, single sign-on, multi-factor authentication, and privilege management.

Expertly transformed security design into functional processes, skillfully incorporating information security controls to ensure strong security measures.

Developed a strategic plan and operating model for new technology, conducting market and peer group analysis, creating plans for entering and exiting international markets, and performing resource determination and profitability modeling.

Career Experience

Lucile Packard Children’s Hospital, Stanford Health Care, Palo Alto, CA May 2021 – Present

Identity and Access Management Analyst

Impeccably monitors, controls, and reports access to applications, equipment, and user provisioning in alignment with stringent access control standards and criteria. Processes access requests while diligently following standard operating procedures and service level commitments. Harnessing sophisticated business and technical expertise, extensive programming and systems knowledge, and remarkable innovative prowess to meticulously analyze objectives, proficiently solve problems, and deftly develop requirements and proposals for programming systems.

Analyzes business requirements, reviewing various options, and devising ingenious strategies for complex programming systems or application operating environments.

Reforms the provisioning process from onboarding to offboarding, role management, attestation, report generation, and compliance–with cutting-edge tools and techniques to ensure efficiency and accuracy.

Oversees and ensures adherence to user access protocols by collecting relevant data from system administrators of systems outside the identity management solution.

Blue Cross Blue Shield of Louisiana, Baton Rouge, LA September 2017 – March 2021

Information Security Engineer

In charge of meticulously documenting and upkeeping security systems, encompassing change management processes and tracking requests. Ensuring the continuous implementation of changes, upgrades, and advancements to fortify the systems' effectiveness. Key contributions made in developing, testing, and delivering impactful solutions, support, reporting, information, and relationship management, effectively meeting and exceeding client expectations. Conducted meticulous study and comprehensive analysis of the entire IT infrastructure, uncovering critical vulnerabilities at the intersection of people, processes, and technology, as well as within diverse system components.

Proactively assessed and endorsed cutting-edge system products for all platforms while providing crucial technical architecture insights to management and facilitating the development, monitoring, and upkeep of strategic and tactical IT plans.

Revolutionized software distribution by devising innovative business strategies and implementing web-based product distribution. Leveraged strategic partnerships to propel business growth to unprecedented heights.

Blue Cross Blue Shield of Louisiana, Baton Rouge, LA February 2015 – September 2017

Call Center Quality Reviewer

Conducted internal audits and delivered critical trend data to site management team, enabling informed decision-making and performance improvement. Efficiently utilized a state-of-the-art quality monitoring data management system to meticulously compile and track performance at both team and individual levels, ensuring exceptional quality control. Actively engaged in customer and client listening programs, accurately identifying, and meeting their specific needs and expectations, fostering long-term satisfaction and loyalty.

Revolutionized risk-mediation process to tackle compliance issues at their core, employing cutting-edge strategies like root-cause analysis and performance tracking instead of mere surface-level solutions.

Delivered impactful feedback to optimize performance of call center team leaders and managers. Conducted in-depth analysis of both internal and external quality reports for strategic decision-making by management staff.

Blue Cross Blue Shield of Louisiana, Baton Rouge, LA January 2011 – February 2015

Member and Provider Advisor III

Conducted comprehensive analysis to identify system errors and patterns, ensuring efficient and accurate service provision. Reviewed and addressed action requests accurately and promptly in adherence to service level agreements and quality assurance standards. Maintained up-to-date knowledge of required lines of business and complied with company policies, procedures, and relevant laws and regulations (HCPCS coding, ICD-9 codes, medical terminology). Oversaw staff compliance with applicable laws and identified potential risks. Effectively communicated changes in governance documents to impacted end-users and organizational units.

Transformed enterprise compliance-risk assessments by seamlessly integrating process walk-throughs, accompanied by dynamic workshops involving both first- and second-line stakeholders. This approach enabled a comprehensive evaluation of inherent risk exposures and their consequential impacts on critical business processes.

Carried out extensive research on various computerized systems to effectively address provider inquiries ranging from simple to complex issues, going beyond standard procedures to guarantee thorough and precise investigation before taking further action.

Education

Master of Business Administration (MBA)

Louisiana State University, Shreveport, LA, 2017

Bachelor of Science, General Studies

Northwestern State University, Natchitoches, LA, 2009

Licenses & Certifications

GIAC Information Security Fundamentals, GISF

Global Information Assurance Certification (GIAC), 2019

Law of Data Security and Investigations

The SANS Institute, 2019

ITIL Foundation Training

Udemy, 2020

Affiliations

ISACA, Member, 2022

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