Introduction

I certify that this is an accurate statement of the major duties and responsibilities of this position and its organizational relationships, and that the position is necessary to carry out government functions for which I am responsible. This certification is made with the knowledge that this information is to be used for statutory purpose relating to appointment within the organization that would encourage the use of and develop my Leadership skills, Strategic-thinking skills, Business management skills, Organizational skills,,strong customer service, Administrative Assistant, Account Management experience and Specialized experience, demonstrating knowledge of and skill applying an extensive body of human resources management rules, procedures and operations pertaining to the specific functional assignment, qualifying experience include participating in planning and coordinating program and projects that which impact customers, management and the administrative assignments. I will use my high technical skill, to analysis date and projections. Analysis various computer equipment and software equipment to prepare documents, input data, compile and generate reports in Excel and monitor administrative controls. I have education that has provided me knowledge of human resources policies, rules, and regulations.

Professional Experience

Department of the Treasury-Internal Revenue Service Memphis TN

Tax Examiner Technician Surge Team GS-08 February 2022 to Present

Full-Time (80 hours biweekly)

Knowledge of, skill in applying, receiving and process Inventory cases in timely matter, by using guidelines that are directly applicable to the assignment.

Secure, analyze and protect sensitive personal and financial information.

Knowledge of determinations and use sound judgment to resolve taxpayer disputes and delinquency issues while using investigative and probing techniques to solicit relevant information of taxpayer’s account.

Evaluate all available information and take corrective actions, such as credit transfers requests, re-computed tax, and/or penalty and interest.

Knowledge to access relevant systems to view and/or update taxpayers' accounts regarding payments received, review status of the case, and/or to make account adjustments.

Identifies, enter data into automated system to adjust tax, penalty, and/or credit adjustments.

Recognize indications of tax fraud; make determinations and use sound judgment concerning taxpayers' data and responses. Knowledge to develop, interpret, and analyze data extracts and report from database the most efficient automated system approach for presenting reports.

Department of the Treasury-Internal Revenue Service Memphis TN

ACS SB/SE Contact Representative GS-7.5 April 2020 - Present

Full-Time (80 hours biweekly)

As a Contact Representative (CR), as an employee I regularly and consistently exhibit a high degree of judgement, initiative, persuasiveness, and ingenuity to make tax-related service determinations related to individual situations.

The work consists of applying established analytical techniques to Identifies potential and actual problems, probable causes, and provides recommendations for resolution. Researches a variety of issues, gathers statistics and information, and reports findings for the full scope of a program or function.

Communicate specialized information orally and in writing with internal and external customers by providing clear and concise replies to taxpayers or their representatives.

Apply the tax code to assist taxpayers in understanding and meeting their tax obligation by using business tax law, the IRM, the IRC, IRS collection techniques and enforcement actions, tax forms, notices, bills, and other documents.

Work involves applying specifics rules, regulations, procedures to secure, analyze and protect sensitive personal and financial information.

Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues while using investigative and probing techniques to solicit relevant information.

Evaluate all available information and take corrective actions, such as credit transfers requests, re-computed tax, and/or penalty and interest.

Access relevant systems to view and/or update taxpayers' accounts regarding payments received, review status of the case, and/or to make account adjustments.

Identifies, enter data into automated system to adjust tax, penalty, and/or credit adjustments.

Department of the Treasury-Internal Revenue Service Memphis TN

Contact Representative GS-08 November 2015 to 2020

Full-Time (80 hours biweekly)

As a Contact Representative (CR), I regularly and consistently exhibit a high degree of judgement, initiative, persuasiveness, and ingenuity to make tax-related service determinations related to individual situations.

Interpret the law as it relates to the issues and if affects the performance and efficiency of the Internal Revenue Service.

Educate taxpayers on action(s) needed to achieve compliance with tax filing/liabilities

Communicate specialized information orally and in writing with internal and external customers by providing clear and concise replies to taxpayers or their representatives.

Apply the tax code to assist taxpayers in understanding and meeting their tax obligation by using business tax law, the IRM, the IRC, IRS collection techniques and enforcement actions, tax forms, notices, bills, and other documents.

Secure, analyze and protect sensitive personal and financial information.

Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues while using investigative and probing techniques to solicit relevant information.

Evaluate all available information and take corrective actions, such as credit transfers requests, re-computed tax, and/or penalty and interest.

Access relevant systems to view and/or update taxpayers' accounts regarding payments received, review status of the case, and/or to make account adjustments.

Identifies, enter data into automated system to adjust tax, penalty, and/or credit adjustments.

Recognize indications of tax fraud; make determinations and use sound judgment concerning taxpayers' data and responses.

Gain cooperation of taxpayers by explaining the best options available to resolve the problem or question, mutual interests, and to make sure they understand their responsibilities.

Interpret the law as it relates to the issues and if affects the performance and efficiency of the Internal Revenue Service.

Educate taxpayers on action(s) needed to achieve compliance with tax filing/liabilities.

Dobbins Transportation, Memphis, TN

Human Resources Assistant January 2014 December 2019

Full-Time (40-48 hours weekly)

Supervise and perform administrative duties such as scheduling employee PTO Time, Vacation Time, and Sick leave. Maintaining personal files and sorting incoming mail, vendors payments, Load confirmation for the Human Resources department.

Participating in course development activities such as gathering data and conducting limited task analyses and preparing reports; and utilizing personnel and payroll systems to affect a variety of personnel and pay actions.

Assist with the hiring process, set up New Hire Orientation including submitting job postings online and scheduling candidate interviews, drug screening, ID badges, and background screening.

Coordinate Logistics Training for new hire orientations, gave effective feedback on how to improve the Orientation.

Schedule weekly employee training sessions via email.

Leading a group in recognizing a serious HR problem and resolving the problem successfully without interruption of service to the customer

Establishes and maintains a cooperative working relationship with managers: mee with managers to discuss various HR strategies. Provide strategic consultative advisory services on wide range of initiatives, issues and problems with management and customer HR Offices.

Bestway Delivery Services, Memphis, TN

Account Receivable and Billing Clerk, December 2014 to March 2015

Full-Time (40-48 hours weekly)

Experience in providing daily Excel Reports to communication to customers and updating account payments to ensure acceptable account standing in Excel Spreadsheet.

Conduct daily billing methods in the CROWN System and maintained the required reporting format for custom paperwork, scanned documents, and compiled data in Excel.

Experience in planning and distributing workload in a work group and monitoring progress.

Reviewed and maintained essential excel spreadsheets for arrival notice of freight on all client and vendors accounts outstanding greater than 30 days and addressed a wide range of concerns that required unique solutions in a timely manner.

Coordinate training for new hire orientations and employee weekly training sessions for inbound drivers.

Maintaining the security or confidentiality of records, equipment, or computer access, and accurately communicating sensitive HR-related information to the appropriate parties?

Teleflex Medical Olive Branch MS.

Return Goods Lead May 2013 to December 2014

Full-Time (40-80 hours weekly)

Team-leader of 18 employees and provided policies, arbitration decisions and guidance.

Experience in Preparing and enter employment Personal Data into Excel spreadsheet.

Developed and implemented methods and approaches that contributed to effective employee and management relationships.

Assisted the Human Resources Department to Maintained weekly Excel Spreadsheet to scheduled personal time off, vacation time, sick time, break schedules, daily safety startup and weekly meeting and training.

Experience leading team members and employees in resolving highly complex and technical human resource issues through oral and written correspondence.

Communicate by phone call, email with internal and external customer service representatives, managers and supervisors regarding customer concerns, sensitive personal and financial information.

Communicate through emails and phone calls with domestic and international customer service representatives to develop, analyze and evaluate information involving the research of computerized records and SAP database systems.

Experience in Ensuring all returns products are properly prepared, packaged and palletized according to the company’s return (JSP) procedures and policies.

Maintain and create Excel spreadsheets or PowerPoints of detailed data for all returns for both Teleflex Medical and Arrow division.

Maintained daily Excel reports to account for all products in the Return Goods Department. Compiled data on PowerPoints that assist the Quality Assurance department and departments within Teleflex Medical Nadc locations.

Coordinated with appropriate departments to ensure material and resources are in place to meet customer backlog.

Lexmark International, Southaven MS

Inbound and Outbound Warehouse CSR, March 2010 to May 2013

Full-Time (40-80 hours weekly)

Track shipments in JD Edward & Ciel System to ensure accurate delivery estimate time of arrival.

Maintained daily Scorecards on Excel Spreadsheet of production for inbound deliveries and outbound shipments.

Provide daily communication via email in a call center environment with multiple Carriers and Customer Services Representatives.

Prepared and maintained Excel Reports and Power points of outstanding issue that may arise. Maintained records of inbound loads in multiple databases.

Planned, scheduled and coordinated order requirements of incoming shipments.

Encore Propane Gas Company, Byhalia, MS

Account Receivable Clerk, January 2012 to December 2013

Part-Time (20-40 Hours Weekly)

Communicate daily with customers, performing administrative tasks, updating customers account payments. Processed daily deposits in financial accounts and daily billing. Managed and oversee assigned filing records.

Providing human resource knowledge and/or technical guidance or training to managers, employees, and others

Preserve computer system data. Distribute payroll and supporting document to employees.

Prepare daily Reports Route Schedule for drivers and maintain reports for all accounts over 30, 60 and 90days

Experience in researching and resolving discrepancies and inaccuracies among various personnel databases and making recommendations for future actions.

Kawneer, an Alcoa Company, Hernando MS

Multiple Advanced Positions May 1995 to October 2009

Full-Time (40-80 hours weekly)

Shipping and Receiving Clerk, June 2006 to October 2009

Prepared bill of ladings and verified goods received against purchased orders and invoices were in the JD Edward System. Prepared and maintained records of merchandise shipped.

Work consists of applying established analytical techniques to problems and issues more of a technical rather than an advisory nature, and issues and problems of the same type.

Examines documentation, reconciles discrepancies or inconsistencies, and resolve moderate range problems or situations.

Safety Coordinator. June 2003 to June 2006

Full-Time (40-80 hours weekly)

Coordinated a safety program for an accident-free workplace.

Promoted safe and healthy working conditions in compliance with the State and Federal regulations (OSHA).

Assisted in ordering Personal Protection Equipment for all departments.

Experience advising the team-members and customers in maintaining the security or confidentiality of records, equipment, or computer access, and accurately communicating sensitive HR-related information to the appropriate parties?

Production Control Clerk May 2002 to May 2003

Full-Time (40-80 hours weekly)

Ensure the proper preparation of incoming and outgoing shipments.

Provide assistance to individual and business through telephone interaction in a call center environment and or face to face contact.

Input all shipment invoices into the appropriate database systems for completion.

Compiled records and maintained production control data from customer orders, product specifications, and individual worker production.

Packing Operator and Team Leader May 1995 to May 2003

Full-Time (40- 80 hours weekly)

Inspected and completed materials ordered by customer ensuring there were no defects or damages.

Performed quality checks on all shipments. Created custom packing for material with non-traditional specifications per customer request.

Educational Background

Strayer University, August 2015 to June 2018

Master’s of Business Administration, Human Resources Management

Bethel University, August 2011 to June 2013

Bachelor of Science, Management and Organization Development

GPA: 3.79-4.00

Honors: Magna Cum Laude

Certifications

Microsoft Office in AS400

Ciel & Edward

SAP

Professional Affiliations

Combined Federal Campaign (CFC) – 2017-Present

QUALIFICATIONS

Full-trained & certified in the following congressionally-funded phone and product lines:

1.APP 1 – Default

2.APP 10 – Balance due

3.APP 18 – Taxpayer Protection Program (TPP)

4.APP 20 – Toll-Free

5.APP 186 – Practitioner Priority Service (PPS)

6.APP 75- Individual Collection

7.Form 1040X – Amended Return

8.Refunds

9.Abatements of penalties and interest

Balance due, including cause & cure, installment agreements, taxpayer delinquency, etc.

Certified and skilled in the following Internal Revenue Service operating systems:

Microsoft Outlook/Word / Internet Explorer / PowerPoint

Account Management System (AMS)

Correspondence Imaging System (CIS)

Integrated Data Retrieval System (IDRS) – including 80 profiled command codes

Integrated Automation Technologies (IAT) – including 37 additional applications, such as Disclosure,

RESULTS, Credit Transfer, Missing W-2, X-Claim (Form 1040X), Compliance Suite (balance due), Missing/Reissue/Stop Refund, etc.

Enterprise Logistics Information Technology (ELITE)

Employee User Portal (EUP)

Remittance Transaction Research (RTR) System

Reasonable Cause Assistant (RCA)

Service-wide Electronic Research Program (SERP) – including over 50 sub-applications such as the Job Aids, Document 6209, Portals, Telephone Transfer Guide (TTG), TCD, etc.

Service-wide Notice Information Program (SNIP)

Enterprise Electronic Fax (E-Fax)

Enterprise Learning Management System (ELMS)

Single-Entry Time Reporting (SETR)

ASC Web

Human Resources Assistant qualifications and skills

Master degree in HR-related field required

5+ years’ related administrative experience

Detail-oriented and organized

Strong communication and customer service skills

Solid understanding of MS Office

Familiar with applicant tracking database systems an asset

Purpose of Contacts

The purpose of contacts is to plan, coordinate, or advise on work efforts, or to resolve issues or operating problems by influencing or persuading people who are working toward mutual goals and have basically cooperative attitudes. Contacts typically involve identifying options for resolving problems.

Contact this candidate