Lauren Love

Austin, TX *****

adzt6h@r.postjobfree.com

+1-512-***-****

My objective is to obtain a position with a company that actively fosters a diverse culture where I can learn, grow, and be an asset.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Specialty Retailer - Austin, TX

September 2022 to Present

My aim is to make each interaction positive. Each day I try to greet everyone that walks in the door with an enthusiastic “good morning!” I enjoy interacting with regular customers and wowing new customers so they will return. I absolutely enjoy saving someone money when a discount applies regardless if they’re aware. I educate customers about products, services and the return policy. I operate the return counter daily and process every refund and exchange. Between those returns I perform regular purchase transactions as well. I’m responsible for counting all money in the store, making change as needed, keeping detailed reconciliation and once completed I open the store for the business day. In an effort to be a team player I volunteer to help departments on the sales floor during downtime. I help with everything from cleaning the dirtiest areas on a regular basis to safety flagging for our forklift drivers and many duties in between.

Receptionist

Car Dealership - Austin, TX

March 2017 to April 2020

I was responsible for answering and directing multi line phones. I accurately recorded messages for dealership staff. I was also a cashier on an as needed basis. I accepted cash, checks and credit cards as well as provided receipts for monies exchanged.

Accounts Receivable/Administrative Assistant

Car Dealership - Austin, TX

July 2015 to January 2017

In Accounts Receivable I performed several duties. I reconciled and accounts for all monies received through parts or service for 5 dealership locations daily. I also assisted customers with account inquiries and requests for invoices. I obtained credit references for businesses that wished to open an account with us. I provided reimbursements for returned parts or service refunds for customers. I also provided administrative support for the Sales department. In addition to answering phone calls, organizing and filing as well as registering vehicles online and issuing temporary license plates. I was responsible for thoroughly checking the figures and facts of car purchase paperwork and printing all necessary contracts and forms to complete the sale. I worked directly with the Finance and Sales managers regarding any concerns about deals or customer concerns. CSR

Call center for a vehicle manufacturer - Austin, TX October 2013 to July 2015

In the role of Senior Advisor, it was my job to provide excellent customer service to vehicle owners that called in with concerns. My duties included evaluating facts of a business case to determine if the manufacturer should provide financial assistance with a customer's repair costs. I also directly handled complaints about dealerships along with their vehicle concerns. I was tasked with owning my caseload and attempting to satisfy my customers while improving their experience with the company and our dealerships. Skills

• Administrative assistant (5 years)

• Customer service in various capacities (10+ years)

• Motivated

• Fantastic research skills accompanied by an amazing ability to find creative solutions to clients’ challenges

(10+ years)

• Multi-line Phone Systems

• Excellent communication skills, both verbally and written

• Creating positive connections with clients (10+ years)

• Personable with an upbeat attitude

• Self starter

Assessments

Attention to detail — Proficient

August 2022

Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient

Retail customer service — Proficient

August 2022

Responding to customer situations in a retail setting Full results: Proficient

Work style: Reliability — Proficient

August 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Administrative assistant/receptionist — Proficient August 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate