Customer Service Medical Assistant

Bonnie L. Allen

Loganville, GA *****

678-***-**** ***.********@*****.***

Skills

Experienced Administrative Office Assistant with over 20 years’ experience in clerical office duties, including customer service, receptionist, and office assistance, etc. Seeking a professional role in which I can showcase my strong work ethic as well as build upon my professional back and grow within the company.

Experience

FEBRUARY 2019 - PRESENT

Division of Family and Children Services, Atlanta, GA

Office Administrative Assistant

●Coordinates with HR in the On-boarding and Off-boarding process for new and existing employees. Mastered onboarding and offboarding process within six months of employment

●Purchase, quote, and order entry processing in Peoplesoft-Team works Financials systems, material allocations & order scheduling supplies for the office along with performing photocopy.

●Oversee outgoing mail for the division.

●Mails appropriate State program forms to employees.

●Ensures compliance with all federal and state leave laws.

●Operated photocopy, fax machine as well as desktop computer.

●Answer incoming phone calls to the division’s main line, evaluating the caller’s need and either assisting the caller directly or transferring the caller to an appropriate state member.

●Maintained office files and folders using Microsoft Office 365, Outlook, Word, Power Point, Share Point, Excel; Obtain data from customer service regarding calls/emails.

●Maintains up-to-date knowledge of company products and services.

●Operate desktop computer to access Microsoft office 365 and all Microsoft applications, maneuver between phone calls, as well as printing the proper documents to mail to patients, doctors, and schools.

●File and maintain reports for managers on a regular basis.

APRIL 2015 - JANUARY 2019

Speech for Kids, Atlanta, GA

Office Assistant

●Maintain appointments for all new and established patients.

●Monitor any physician and patient schedule changes and/or cancellations to adjust schedule to reflect changes in a timely manner.

●Assist patients in completing patient registration forms, update patient data such as address or insurance changes.

●Purchase and manage supplies for the office along with performing photocopy and runner duty.

●Receive, sort, and deliver division mail. Oversee outgoing mail for the division.

●Operated photocopy, fax machine as well as desktop computer.

●Answer incoming phone calls to the division’s main line, evaluating the caller’s need and either assisting the caller directly or transferring the caller to an appropriate state member.

●Maintained office files and folders; Obtain data from customer service regarding calls/emails.

●Reorganized office administration procedures – increased overall efficiency by 20%.

MARCH 2011 - APRIL 2015

Disability Adjudication Services, Stone Mtn, GA

Call Center Representative

●Responds to inbound and performs outbound calls to client’s telephone inquiries in a contact center.

●Answer routine inquiries and transfer calls to appropriate departments and agencies.

●Maintain access to, and security of extremely sensitive materials per HIPPA law.

●Provide customers with an explanation of the claim process.

●Manage outbound and inbound phone calls to clients, lawyers, and case management staff to explain case processing and case updates.

●Accurately enter client data for case management on a desktop computer.

●Ensures all interactions and all notes with customers are accurately documented in the AS400 system.

●Communicate with external and internal parties in a professional, helpful, and courteous manner.

APRIL 2006 - FEBRUARY 2011

Cardiac Specialist, Atlanta, GA

Administrative Medical Assistant

●Managed phone system, greet and help patients with queries and resolve basic concerns.

●Operate desktop computer to access patient records, maneuver between phone calls, as well as monitor calendar meetings and appointment changes and/or cancellations.

●Assist patients in completing patient registration forms, update patient data such as address or insurance changes.

●Contact patient to discuss scheduling factors such as available dates and benefits.

●Coordinate the surgery schedule for assigned doctor(s); Verify patient’s insurance benefits for the specific codes.

●Meet department activity and production goals.

●Properly prepare and store excess specimen samples

●Data entry of patient information in an accurate and timely manner

●Resolve and document any problem specimens.

●Obtain preauthorization/determination for surgery; Complete estimate and prepay tickets for collection; Enter surgery charges for billing.

●Schedule meetings with vendors regarding equipment or new technology

●Performs other duties as assigned or requested.

Education

FEBRUARY 2022 - Present

Capella University, online – Business Administration (Human Resources)

Training Business Administration

OCTOBER 2005 - JUNE 2006

Everest Institute, Atlanta, GA - Medical Assistant (Administrative)

Trained as an Administrative Medical Assistant in clerical/front office and back-office duties.

● President’s list (Consecutively thru duration)

August 2000 – October 2004

Clarkston High School, Clarkston, GA – General Studies/College Prep

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