Supply Chain Customer Service
Resume:
Sherry Lewis adzt59@r.postjobfree.com • 727-***-****
LinkedIn URL • Spring Hill, FL 34608
Operations Management
Dedicated and results-driven professional with track record of optimizing organizational efficiency and driving team performance.
Strategic thinker with passion for implementing innovative solutions that streamline processes, enhance quality, and elevate customer satisfaction. Skilled in supervising diverse teams, enforcing compliance, and developing robust operational strategies. Proficient in inventory management, supply chain optimization, and resource allocation to achieve timely and accurate delivery of goods. Ready to leverage expertise to lead transformative initiatives that positively impact bottom-line results and contribute to sustained business growth.
Areas of Expertise
Team Leadership & Coaching
Strategic Planning & Analysis
Operations Optimization
Budgeting & Forecasting
Compliance Assurance
Documentation & Reporting
Contract Negotiations
Stakeholder Communication
Issue/Conflict Resolution
Accomplishments
Evaluated staffing schedules and needs, culminating in reduction of staff hours and substantial annual savings of $80K.
Developed cost-saving processes that resulted in significant decrease in operational expenses.
Utilized coaching and mentorship to support individual development and team cohesion.
Implemented feedback mechanisms to continuously improve service quality and address customer needs. Career Experience
Speedway LLC, Brooksville, FL 2020 – 2022
Manager
Lead team of diverse employees, providing direction, coaching, and mentorship to enhance productivity and engagement. Manage and execute multiple tasks within stipulated timeframes, resulting in increased operational efficiency. Maintain professional, organized, and secure environment for employees, fostering positive interactions and customer loyalty. Identify opportunities for cost savings and resource allocation improvements, driving financial prudence. Nurture culture of continuous learning, skill development, and career progression among team members.
Developed and implemented motivational strategies that cultivated collaborative and high-performance work culture.
Enforced safety protocols, leading to notable decrease in workplace incidents and heightened sense of security.
Leverage data-driven insights to enact informed decisions that boosted sales, customer satisfaction, and business results.
Conducted cross-training initiatives for staff, augmenting team versatility and optimizing performance. Circle K, Odessa, FL 2014 – 2020
Area Manager of Operations
Spearheaded process improvement initiatives to shape organizational culture, driving efficiency and promoting innovation. Collaborated with teams to identify bottlenecks and inefficiencies, implementing solutions to elevate productivity and contribute to company's evolution and growth. Ensured strict adherence to local, state, and federal regulations, as well as company standards, mitigating risk and safeguarding company's reputation. Liaised with cross-functional teams to align operational strategies with P a g e 2 2
corporate objectives for seamless realization of business plans. Conducted regular policy reviews and updates to accommodate changes in business landscape.
Drove training programs to educate staff on compliance, nurturing culture of accountability.
Facilitated communication and synergy between departments, maximizing overall operational effectiveness.
Defined, executed, and optimized internal policies for responsiveness to demands while upholding quality standards.
Designed loss prevention strategies and implemented measures to minimize financial losses. RaceTrac, Port Richey, FL 2010 – 2013
Manager
Rolled out cross-training initiatives to reinforce skills of existing employees, resulting in more versatile and adaptable team. Led and motivated team of employees to achieve high levels of productivity and engagement. Executed multiple tasks within defined timeframes with focus on efficient operations and optimal allocation of resources. Built positive environment for employees and patrons, valuing positive and welcoming atmosphere. Resolved conflicts among staff members by actively listening to concerns and facilitating productive discussions. Cultivated strong partnerships with suppliers through account development. Developed and strengthened relationships with customers to enhance experience and build brand loyalty.
Fostered collaborative environment that maximized team agility/performance, promoting culture of continuous learning.
Prioritized tasks and delegated responsibilities to meet operational goals and maintain exceptional customer service.
Enforced safety protocols and guidelines, contributing to reduced workplace incidents and employee well-being.
Managed operational costs diligently to operate business within budget constraints while maximizing profits. Family Dollar Distribution Center, Front Royal, VA 2005 – 2010 Operations Manager
Headed operations staff, adhered to company policies/procedures, and maintained culture of compliance. Crafted and rolled out systems/procedures to improve operational quality, streamline processes, and boost overall team efficiency. Supervised inventory operations and supply chain processes, with aim on timely and accurate delivery of goods and services to meet customer demands. Steered hiring process for new team members, overseeing onboarding and training activities to align with business requirements. Devised strategies to maximize customer satisfaction, focusing on order accuracy, on-time deliveries, and proactive communication.
Gave guidance, feedback, and coaching to employees, fostering cohesive and productive work environment.
Capitalized on opportunities for process streamlining and initiated changes that positively impacted productivity.
Liaised with vendors and logistics partners to optimize inventory levels and minimize lead times.
Developed training programs that equipped employees with necessary skills to excel in roles.
Redesigned delivery routes to enhance vehicle utilization, minimize travel time, and improve fuel consumption. Additional Experience
Division Manager, United Parcel Service, Nashville, TN Education
Bachelor of Science in Area of Specialization
St. Thomas, Nashville, TN
Contact this candidate