410-***-****

adzt57@r.postjobfree.com

Pasadena, MD

PROFESSIONAL PROFILE

Independent, energetic, detail-oriented and dedicated professional with 16 years of progressive experience as a Contract Analyst. Emphasis in supporting Radio Sales team, Finance and Legal in drafting, proofing, editing, and processing contracts. Importance placed on ensuring company policies, legal and billing guidelines, and Sales expectations were met. Excellent oral and written communication skills enhanced by college courses with emphasis in Business Administration to include Accounting I & Accounting II.

SKILLS

Highly detail-oriented with strong analytical skills. Excellent verbal and written communication and ability to pay attention towards the details of Contracts. Experience in a fast-paced, global organization. Experience with communicating effectively with technical staff to ensure successful system development. Exhibits strong and resourceful problem-solving skills. Computer Proficiency in MS Office Suite (proficient in Excel), Adobe Acrobat, Salesforce, SAP, Okta, PeopleSoft, mDX, Servicenow, CATS (Contract Administration Tracking System), and NetDocs.

PROFESSIONAL EXPERIENCE

Contract Analyst

Arbitron August 2007-September 2013 / Nielsen October 2013-September 2023

Reported directly to Contract Administration Vice President

Provided support to Legal by assisting Radio Sales Team with Contract Draft requests submitted through Salesforce.

oEnsured all Clients and Radio Station Affiliates were in CATS.

oReviewed Legal Name Verification for New Clients.

oConfirmed any contract over $10k was reviewed by Credit team.

Modified Legal templates for Master Service Agreements, Amendments, Custom Analysis Agreements and Consultant Agreements in accordance with contract requirements and company policies & procedures.

Processed signed contracts returned to Contract Administration via Salesforce into CATS system.

Reviewed FCC site for subscribing Radio Stations that had been sold and reported to Radio Sales Team.

Reviewed Codebook Updates provided by RSI team for stations that have changed frequencies, signed off the air, or changed call letters.

oReported to Sales when subscribing stations had frequency change or signed off the air.

oSubmitted Call letter changes into mDX for update.

New Radio Stations identified when Drafting Contract were submitted to mDX.

Assisted Fulfillment department with any issues when fulfilling data outlined in Contract.

Identified Contracts where yearly revenue was over $1 million and coordinated cross-functionally to obtain required review and approval by Billing, Pricing, and Finance Departments in preparation for Audit.

Trained new associates in drafting and processing Radio Contracts.

Reviewed Allocation Grid submitted with Draft requests to ensure all Radio Stations (AM/FM), and Streaming Stations (IF, F2, IA, etc.) were in Portal. Checked to confirm all products/services listed were also on the contract. Reviewed terms and survey information was accurate.

Made certain any no charge item was approved by Sales Regional Manager.

Covered for Agency/Advertiser Senior Contract Analyst during vacation and absences.

Participated in user acceptance testing on new software initiatives.

Strategized with Billing, Credit, Sales, and Fulfillment departments prior to the receipt of large Group Contracts to identify when additional help in processing would be needed and to attempt to provide processing timelines.

Experience with reviewing terms and conditions and statement of work orders.

Director of Operations

American Healthcare Institute March 2003 – April 2007

Reported directly to CEO and Vice President.

Supervised Call Center, Shipping Department, Customer Service and Travel Departments.

Reviewed timecards bi-weekly and managed payroll.

Proofed brochure text prior to sending to Printers.

Worked on securing conference space at various hotels in locations across the United States.

Talked with Instructors for Nursing and Mental Health seminars when a replacement seminar Instructor was needed.

Monitored enrollment to seminars to ensure adequate attendance in the event seminar needed to be cancelled.

Contacted Hotel staff and registered attendees in the event of cancellation.

Confirmed course material was shipped to the hotel location five business days prior to seminar.

Reviewed seminar evaluations for dissatisfied customers and replied to them in writing expressing our sincere apologies. Provided Coupon to attend another seminar at no charge when comments warranted.

Placed Help-wanted ads for new employees.

Reviewed employment applications, conducted interviews, and hired new staff.

Created Course Certificates for seminar attendees.

Attended Seminars and Conferences to assist with registration when needed.

Set up travel for seminar Instructors.

Manager Independent Sales & Team Advantage

Baltimore Life Insurance August 2000-February 2003

Reported directly to Vice President Insurance Services

Supervised & Trained Insurance policy Associates with Independent Sales (Independent Agents) and Team Advantage (Career Agents).

Interfaced daily with internal partners in Underwriting and Compliance.

Uncovered fraudulent insurance applications submitted by Independent Insurance Agents.

Spoke with agents regarding submitted insurance application status.

Managed a high-volume workload within a deadline-driven environment.

Officially commended for initiative, enthusiasm, tenacity, and dependability in performance evaluations.

Assisted with processing Insurance applications.

Identify issues with current process and notify Vice President of potential concerns and potential solutions.

Worked closely with Agents in the field.

Passed Loma I exam

Director of Customer Service

American Healthcare Institute August 1997-July 2000

Reported Directly to Vice President.

Supervised Call Center

Trained new Call Center Staff.

Assisted in notifying Seminar participants in the event of cancellation.

Handled calls from dissatisfied customers.

Monitored Cross-Sell initiatives.

Reviewed Audio-tape course evaluations and graded tests. Sent course completion certificates to those Nurses and mental health professionals who passed tests.

Registered Nursing and Mental Health professionals for seminars and conferences when Call Center was short staffed.

Listened to calls coming into the Call Center for quality control.

Key Skills

Customer Service Management / Complaint & Conflict Resolution / Front End Supervision / Order Fulfillment /

Team Building & Training / Communication & Coordination

Robin Spackman

Contract Analyst

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