MARK S. REESE

*** ******** ******, ********, **. 17547 (H: 717=604-4107) (C: 717=693-4118)

SUMMARY

Visionary Operations Executive with solid experience in retail operations, safety and security, customer service, and employee relations.

SKILLS

Leadership Communication skills

Employee relations New product delivery

Self-motivated Business operations

Customer oriented Dependability

EXPERIENCE

11/2022 to present General Manager

Dunkin Donuts-Marietta, Pa.

Oversee entire operations of retail establishment. Inventory and Ordering. Scheduling. Customer service. Manage additional stores. 11/2020 to 11/2022 Assistant Deli Manager

Giant Food Store #6029-Centerville Rd., Lancaster, Pa. Assist Deli Manager with ordering, inventory, supervising associates, shrink management, great customer service, and special orders. 07/2020 to 11/2020 Security Officer

Hershey Entertainment and Resorts – Hershey, Pa.

Responsible for the safety and security of Hershey Park and their guests. Maintain excellent communication skills and guest relations. Follow rules, regulations and laws.

06/2018 to 07/2020 Overnight Grocery Team Leader

Wegmans – Lancaster, Pa.

Responsible for leading 10 employees in the overnight operations of breaking down the daily grocery order for the store, separating the order and stocking the order on the shelves for our customers in an efficient, effective and timely manner. Responsible as the overnight manager in all areas of operations to include customer service, food safety, employee relations and security. Placing orders, developing the employees to succeed and providing service to the customers always giving our best. 07/2017 to 06/2018 Sporting Goods Sales Associate

Walmart Supercenter – York, Pa.

Provide excellent customer service as an associate. Sell firearms, sporting equipment and automotive related products, set new mods, bin products and pick products from bins for stocking. Received two awards in eight months for excellent customer service.

12/2010 to 07/2017 Sheriff

Lancaster County Sheriff – Lancaster, Pa.

Managed an office with 40 Deputies and 13 clerical staff with an annual budget over three million dollars. Graduated from the National Sheriff’s Institute in Auroa, Co. and the Deputy Sheriff Academy at Dickinson College.

04/1996 to 10/2010 Deputy Sheriff to Chief Deputy

Lancaster County Sheriff – Lancaster, Pa.

Worked in all aspects of the office to include training, creating detailed assignments, protection services, budgeting, and working with other law enforcement agencies, businesses, and the public.

07/1989 to 04/1998 Police Officer

Lancaster Bureau of Police – Lancaster, Pa.

All aspects of patrol

12/1983 to 07/1986 Assistant Manager

Bonanza Steakhouse – Ephrata, Pa.

Provided quality food and service to customers. Trained new employees. 05/1975 to 06/1983 Staff Sergeant

United States Army – Fort Hood, Tx, /Germany

EDUCATION AND TRAINING

2018 Manager ServSafe Food & Beverage Certificate

1975 Graduate Certificate: Food Trades Vo-Tech

ACTIVITIES AND HONORS

Numerous military awards, law enforcement awards and customer service awards.

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