PROFFESIONAL OBJECTIVE

Administrative assistant with over 35 years of experience managing business office functions and providing executive level support to principals and clients primarily in the advanced medical field. I am seeking to apply my detail-oriented talents and adaptable personality within a forward-thinking professional environment.

RELAVENT PROFFESIONAL EXPERIENCE

Envision Healthcare 07/2022 – 05/2023

Clerk RCM II

Responsibilities

Review emails from Site Billing Coordinator

Scan records into the system

Review incoming emails from upper managers requesting task

Communicate with appropriate department

Assist Process leaders with miscellaneous tasks:

correspondence by sites

Assist department on other areas when needed once completed cross training

Enter account documentation in billing system

Batch scanning when needed

Meet daily productivity goal

Meet quality standards

Scanning documents to patient accounts if needed for reconciliation team

Assist with special projects when ask by upper management

Responsible for creating IT incident tickets for any equipment malfunctioning

Other duties as assigned

Other Duties:

Assist with other duties and special projects when needed.

Work with Supervisor and Managers on process improvement to updates departmental meeting.

Give ideas for better performances.

Assist with other department

Gold Coast Schools 03/2021 – 04/2022

Construction Administrative Assistant

Administrative Responsibilities

Create, update, maintain links for webinar classes

Entering and monitoring GoToWebinar attendance records

Ensure complete accuracy of all training materials (handouts, PowerPoints) and books

Creating and importing graphs, illustrations photo for presentation (correct and visually appealing)

Respond to students queries and send them links and study materials

Review, edit and prepare tabs for all books as new additions are published

Proofread and cross reference documents, books

Communicate with students and other team members

University of Miami School of Medicine

Department of Medicine, Division of Education 10/2018 – 9/2020

Sr Program Coordinator Gastroenterology / Transplant Hepatology / Rheumatology

Fellowship Training Program

Administrative Responsibilities

Manage day-to-day operations of 3 fellowship training programs, Gastroenterology / Transplant Hepatology / Rheumatology

Provide management support for program director(s), associate program directors and fellows

Assist program director(s) and program manager in ensuring that ACGME accreditation standards are met, including establishing educational activities that support the curriculum and adherence to ACGME program requirements and subspecialty requirements

Maintain all essential documents required for program accreditation

Ensure integration of ACGME core competencies into the program curriculum

Manage New Innovations to track duty hours and monitor compliance; manage evaluations, track procedure/case logs, document conference attendance and manage fellows’ portfolios

Ensure that GME policies and procedures are enforced, and that division and program policies and procedures are created and enforced

Complete annual ACGME program, faculty, and resident updates

Act as liaison between the program manager and program director(s), fellows, GME office and other departments/divisions; knowledgeable about patient care/operations activities at the various hospital sites where fellows rotate

Execute program letters of agreement (PLA) between the program(s) and participating site(s)

Process travel reimbursements for fellows

Attend monthly coordinators’ meeting organized by the GME office

Maintain fellows’ rotation and call schedules; send updates to page operators as needed

Schedule and distribution of educational conferences

Schedule and proctor in-service exams

Plan and execute annual graduation dinner or luncheon

Evaluation/Credentialing

Assist in the preparation of appropriate letters of recommendation

Completion of training verification forms

Maintain database and hard copy files of current fellows and alumni

Coordinate semi-annual fellow reviews with program director(s), including portfolio review

Process moonlighting authorization forms

Ensure fellows’ compliance with GME and hospital house staff credentialing requirements, including medical licenses, DEA licenses, immunization, HIPAA, and other required training

Fellow Recruitment

Manage fellowship applications through Electronic Residency Application Service (ERAS) program; update and manage program information

Assist program director(s) in screening and inviting candidates for interview

Develop recruitment timeline; update recruiting brochures, websites and other materials provided to applicants

Schedule candidate interviews with faculty, meeting with fellows and tour of facilities

Verify applicant eligibility including program selection policy, Educational Commission for Foreign Medical Graduates (ECFMG) and visa requirements

Assist program director(s) in submitting the rank order list to the National Resident Matching Program (NRMP)

Complete annual GME census through GME Track to populate program’s listing on FREIDA

Appointment and Orientation

Manage appointment process for incoming fellows based on program and GME requirements and arrange for pagers, badges, keys, lab coats, etc.

Submit all house staff appointment and re-appointment forms to the hospital house staff offices including (but not limited to) JMH, UMH, VA

Schedule new fellows for systems training (UChart, Cerner, Meditech, etc.); ensure house staff receives all required IT access

Plan, organize and schedule program-specific new fellows’ orientation

University of Miami School of Medicine

Department of Medicine, Division of Gastroenterology

Manager, Medical Billing (6/2008– 10/2018)

Reduce inefficiencies and maximizes revenues by improving the medical billing and medical collection functions.

Analyzes and presents EPIC and other management reports prepared for monthly summaries of departmental performances using prescribed reporting formats.

Manages daily, outpatient schedules ensuring timely registration of patients, accurate data entry of patient biographical and financial information.

Reviews each clinic three days ahead of the clinic date to determine if each patient has properly been verified for insurance purposes including proper authorizations, proper FSC are inputted in the system and proper information has been obtained.

Acts as a resource for departmental staff or managers when it comes to information about registration, insurance verifications, and documentation guidelines including advising or referring providers to appropriate sources accordingly.

Manages, reviews and trains front office business personnel in completing front-end processes timely and accurately.

Performs full registration ensuring that insurance all information is verified and correct.

Verifies patient demographic and insurance information and edits information, as necessary.

Edits, Cancels, No-Show patient appointments accurately with a zero % margin of error rate.

Follows Patient Appointment guidelines pertaining to overbooking, scheduling, appointment types, etc.

Responsible for daily operating activities of the department and makes necessary adjustments in work assignments.

Develops and implements new procedures that improves the quality and quantity of work processed.

Ensures policies are communicated and administered consistently.

Manages the billing and collection activities ensuring compliance with all local, state, and national regulations in addition to the University’s policies.

Establishes and implements systems for the collection of delinquent accounts.

University of Miami School of Medicine

Department of Cardiology (7/2007 – 6/2008)

Manager of Medical Billing

Provided full support and supervision for the staff within the Cardiovascular pre-billing office of which included all duties pertaining to the billing department ensuring efficiency and accuracy.

Managed and supported all responsibilities for the prebilling staff.

Ensured timely and accurate billing and collections for over 40 physicians.

Ensured transactions were received on a consistent basis, entered, and coded into IDX.

Ensured all efforts to capture patient’s insurance information had been exhausted.

Train staff on billing procedures needed to ensure efficiency.

Coordinated encounters for charge entry.

Efficiently and all billing functions.

Prepared encounters and entered charges.

Reviewed and ensured that all work files were released and charged in a timely manner.

Provided training and educating of staff.

University of Miami School of Medicine

Division of Medicine, Department of Billing (01/2006 –07/2007)

Front End Analyst, Lead

Requesting new census:

MCSL request and pending sheet.

MRN they use (jmh-ummg-umch) Cedars uses UMMG -Jackson uses JMH UMHC uses UMHC.

Work file. Ask QA how many work files they need. Send request to IDX by email. Include census name, location #, facility #, BA #.

Set up training for staff and physicians.

Send request.

Meeting with a new division:

Patients are seen Inpatient / Outpatient or office location

Pre-pop or downloaded from ADT.

Send encounter

Start date

Training a new user

Copy of patients from division to train them.

Packet. (Policy and procedure manual, web billing charge & payment reconciliation form, web billing reconciliation form instruction and MCSL user guide)

Give the web reconciliation form with their BA on it.

Divisions that do not schedule patients in IDX. They must check against the JMH census for the patients that been seen.

Fill out a user request form and ask for password.

Send the request.

On-Off Wards

Let administrator know Dr.’s who are on the oncoming and off going at the same time so they can be excused.

University of Miami School of Medicine

Division of Pediatrics, Department of Nephrology

Front End Analyst, Senior (02/2000 – 01/2006)

Prepare vouchers for billing, including inpatients services, dialysis and nine different clinics.

Enter new and old patients’ demographic data in IDX and HIS.

Gather patient records and file them accordingly.

Assist and make appointments for all patients.

Obtain authorizations from private insurance on patient care.

Responsible for all outgoing correspondence for the Physicians.

Make the physicians schedules ahead of time to facilitate the office to run efficiently.

Keep the log for the running monthly charge report in excel.

Order supplies for the office including FedEx, copies, and coding.

Maintain computer and printer systems in operating order.

Fix test edits

Update the form with any changes

Incentive form

Print any excused form, put them in the folder.

Check on the dictations.

Plus, other duties

Gastroenterology Consultants, P.A.

Billing Supervisor (07/1987-02/2000)

Sole Technical Support for nineteen PCs in three separate office locations; Those

Responsibilities include:

Trace corrupt files and address problems

Remapping computers

Analysis and correct all software error message

Installing and maintaining all PC’s and printers,

Laser & Dot Matrix printers

Proficient in Windows 98, MS office97 including Excel, Word and EdgeMed FoxPro

Supervise billing employees

All payment posting and reconciliation

File and transmit insurance claims to insurance clearing house

Obtain authorization on patient care

In-house training of all new employees on procedures and computer programs

QuickBooks Payroll for twenty employees

Proficiency In

ProVation MD – Clinical Productivity

Proficient in Microsoft Office

Proficient in Citrix Work Space

Proficient in Zoom Pro

Ability to work independently, excellent organizational skills

Problem-solving and decision-making

EPIC- UChart = Registration / Reports / work-ques / authorizations / missing charges / incorrect charges / and more

MobileCare/ MobileCharge

MCSL-Physician Coding System

Knowledge of medical terminology, ICD10 & CPT4 coding used in diagnoses and medical treatment.

Meditech HCIS Clinical Patient Care System

Cenerworks

C.A.R.E. System-Ericom

Education

McArthur High School, Hollywood, FL 1980

Certifications

Epic, Practice Management

BIMS/DX Training

H.I.S. Training

Patient Safety

Customer service and telephone etiquette

Languages

Fluent in English & Spanish.

Recommendations upon request.

Contact this candidate