Meliani Tonga

Taylorsville, UT *****

adzt20@r.postjobfree.com

+1-385-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

ETRADE - Sandy, UT

March 2023 to Present

Troubleshoot and resolve issues relating to advanced/ specialized products and services. Assist the department in responding to customer inquiries related to an advanced product and/or a specialty area. Assist in non-customer interaction initiatives that help streamline processes and business operations. Cable Splicing Technician

Leeds Construction LLC - Salt Lake City, UT

January 2022 to August 2022

Sub contracted employee for google fiber. Performed mid-level job-site preparation for various underground, aerial and ISP fiber placement splicing projects. Installed the connection from the road to the house when a connection was ordered. Prepared fiber optic cables using shavers and splitters for splicing projects, including armored, dielectric, MIC, wet, dry etc. Installed various fiber optic cables into an assortment of fiber splicing cases all around Salt Lake County. Performed a variety of fiber splicing cuts and testing within a live fiber optic tray Mid-level understanding of opening vaults and hand holes. Operated an assortment of hand tools including, but not limited to, diagonal cutters, razor blades, ribbon splitters, etc. Reads and interprets entry level constructions prints and drawing. Performed maintenance on various splicing equipment Ensured safety requirements were always followed. Safely operated company vehicles and construction equipment as needed and directed by leadership. Financial Services Representative

Tesla - Draper, UT

January 2019 to May 2019

Field and complete requests for contract modifications related to lease extensions, buyout requests, and transfers for growing customer base.

Provide financial services customer support via phone and email channels related to various account management functions.

Problem solve customer escalations by collaborating with internal teams and external service vendors. Daily tasks to navigate and manage workload using multiple systems. Exercise independent judgement to problem solve complex customer issues. Collaborate with Tesla teammates to solve customer issues and provide excellent customer service Meet or exceed team and individual KPI.

Teacher Instructor

American Preporatory Academy - West Valley City, UT April 2017 to January 2019

Classroom instructor with a K-6 homeroom teacher to meet the needs of the students in the homeroom classes. I currently teach math and reading groups, help supervise lunch and recess, and help the homeroom teacher with other important tasks that need to be done throughout the school day. Customer Service Professional

Collabera - South Jordan, UT

January 2017 to April 2017

Customer Service Professional for Morgan Stanley Investment Firm. Answering calls, troubleshooting web support problems, multi tasking and giving general information for clients accounts. Customer Service Agent

G2 Secure Staff - Salt Lake City, UT

November 2015 to April 2016

First point of contact for customers flying on Alaska Airlines. Pulling up reservations and helping customers check bags. Rebooking flights, taking payments for baggage and helping throughout the check in process.

Professional Foster Parent

Rise Services, Inc. - Taylorsville, UT

August 2011 to November 2015

Professionally trained foster parents licensed through the state of Utah. Opened our home to unfortunate children ranging from age 9 - 18 years of age. Provided stable home environment, their own room and support.

Reservations Agent

Delta Airlines - Salt Lake City, UT

January 2011 to September 2011

Making reservations for customers both national and internationally. Booking flight, canceling and correcting reservations. Dealing with customers accounts, updates and creating new frequent flyer accounts. Multi-tasking answering telephones and windows based reservations program. Secretary

Granite School District - Salt Lake City, UT

August 2010 to January 2011

Worked directly with refugee students and students with English as their second language. Provided testing, updating records and keeping files up to date with immunizations as well. Secretarial duties were multi-tasking, answering phone calls, providing information for transcripts and my use of the computer and windows based system.

Reservation Agent

JetBlue Airways Corporation - Salt Lake City, UT

August 2009 to August 2010

Support agent for Jetblue Airways. Making reservations for true blue customers both national and internationally. Booking flight, canceling and correcting reservations. Member Service Representative

Credit Union One - Salt Lake City, UT

July 2008 to July 2009

Member service representative and front line teller. Daily cash handling, answering phone calls, cash and check deposits, withdrawals and much computer use. Teller

Centennial Bank - South Jordan, UT

August 2006 to December 2007

Assisted customers in their daily transactions. We processed loan payments, cash and check deposits. Dealt with all parts of operations within the bank. Education

High School Diploma

Murray High School

Undecided

Salt Lake Community College

Skills

• Microsoft Office (5 years)

• Creative Problem Solving: • Resolved product issue through consumer testing. • Customer Interface

• Greeted customers upon entrance and handled all cash and credit transactions. • Assisted customers over the phone regarding store operations, product, promotions and orders. • Product Sales • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages

• Adobe Creative Suite

• Color Theory

• Microsoft Word

• Financial Services

• Adobe Illustrator

• Office experience

• English

• Customer service

• Adobe Photoshop

• Life Insurance

Certifications and Licenses

First Aid Certification

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