Patrice M. Kuglin

**** * ******* **.

Meridian, ID 83646

208-***-****

adzt1w@r.postjobfree.com

SUMMARY

Project Manager with experience in a number of industries: Healthcare, Insurance, Internet Development, Government. Expertise in all aspects of project methodology. Successful in developing and maintaining excellent customer relationships, as well as, successful project teams. Able to implement the technology needed to meet an organization’s strategic goals.

EMPLOYMENT HISTORY

1/2023 to Current Allstate Boise, ID

Senior Project Manager

NOTE: National General is now part of the Allstate family and should be considered when looking at overall job tenure.

As a remote employee, responsible for leading the planning and implementation of strategic initiatives, system enhancements, integration and conversion projects. Including facilitating the definition of project scope, goals, deliverables, project plans, tasks and resource requirements. Responsible for managing the communication between various cross-functional teams and key stakeholders in a matrix environment. Responsible for managing communication and delivery between internal teams, affiliated divisions and 3rd party relationships.

4/2020 to 12/2022 National General Insurance Boise, ID

Senior Project Manager

As a remote employee, responsible for leading the planning and implementation of strategic initiatives, system enhancements, integration and conversion projects. Including facilitating the definition of project scope, goals, deliverables, project plans, tasks and resource requirements. Responsible for managing the communication between various cross-functional teams and key stakeholders in a matrix environment. Responsible for managing communication and delivery between internal teams, affiliated divisions and 3rd party relationships.

4/2016 to 4/2020 Envolve PeopleCare Dallas, TX

Project Manager III

NOTE: Cenpatico is now Envolve PeopleCare and should be considered when looking at overall job tenure.

As a remote employee, plan, organize, monitor, and oversee complex projects utilizing cross functional teams to deliver defined requirements and meet company strategic objectives. Manage the full project life cycle including requirements gathering, creation of project plans and schedules, obtaining and managing resources, managing budget, and facilitating project execution, deployment and closure. Utilize corporate and industry standard project management tools and techniques to effectively manage projects. Assist with establishment and maintenance of corporate project management methodology and other department procedures. Maintain detailed project documentation including meeting minutes, action items, issues, and risk management plans. Provide leadership and effectively communicate project status to all stakeholders, may include written executive summaries. Negotiate with project stakeholders to identify resources, resolve issues, and mitigate risks. Coordinate cross-functional meetings with various functional areas to meet overall stakeholder expectations and company’s objectives. Provide functional and technical knowledge across multiple business and technical areas.

4/2013 to 4/2016 Cenpatico Behavioral Health Austin, TX

Project Manager

As a remote employee, plan, organize, monitor, and oversee complex projects utilizing cross functional teams to deliver defined requirements and meet company strategic objectives. Manage the full project life cycle including requirements gathering, creation of project plans and schedules, obtaining and managing resources, managing budget, and facilitating project execution, deployment and closure. Utilize corporate and industry standard project management tools and techniques to effectively manage projects. Assist with establishment and maintenance of corporate project management methodology and other department procedures. Maintain detailed project documentation including meeting minutes, action items, issues, and risk management plans. Provide leadership and effectively communicate project status to all stakeholders, may include written executive summaries. Negotiate with project stakeholders to identify resources, resolve issues, and mitigate risks. Coordinate cross-functional meetings with various functional areas to meet overall stakeholder expectations and company’s objectives. Provide functional and technical knowledge across multiple business and technical areas.

5/2010 to 3/2013 Molina Healthcare Boise, ID

Change Control Manager

Manage the Project Management Office which is responsible for system enhancements, new development and system defects for the State of Idaho’s Medicaid Management Information System. Responsible for implementing and monitoring processes and procedures, project prioritization, creation of business rules, project scope, and project implementation timelines, as well as, for the reporting and tracking of system enhancements and system defects. Manage and resolve scheduling conflicts. Monitor and report on status of all projects. Liaison with stakeholders, technical resources, contract manager and customer.

Project Lead, Interim Manager Training, Quality and Documentation, Operations Support

After Go-Live in June 2010, continued working with project team leads with on-going work plans. Continued to own the system change control process. Assisted with provider enrollment during the Go-Live phase. Assisted with ownership of the top fifty providers as identified at Go-Live. From August 2010 until January 2011 also acted as the interim Manger for Training, Quality and Documentation (TQD). Responsibilities included: customer training, internal training, all project and system documentation, as well as formal correspondence with the State of Idaho. Also managed the Escalation Team, as well as other teams which fall under Operations Support.

4/2009 to 5/2010 Unisys Boise, ID

Project Lead

Worked with twenty-two project team leads and two vendors in the system development life cycle process to develop a Medicaid Management Information System for the State of Idaho. Responsible for the setup of project controls to collect data, monitor project results and report project status. Provided project management guidelines and structure to twenty-two project team leads. Implemented a system change control process. Assisted with defect tracking and resolution for each phase of the project. Worked with the performance testing team to conduct performance testing and develop results for review with the customer. Managed the Pilot testing phase of project. Lead daily status meetings, provided status of daily testing, as well as defect tracking. Daily worked closely with each team to collaboratively test, report defects and to approve a Production ready system.

2/2003 to 2/2009 St. Luke’s Regional Medical Center Boise, ID

Project Manager

Worked closely with clinical department leadership such as ED, OR, Medical Imaging, Heart and Vascular, Central Scheduling, Hospice and Home Health to determine strategic goals. Assisted with the evaluation and implementation of the technology needed to meet those goals. Managed project teams for both projects and upgrades. Provided direction and set priorities for team members. Interacted and negotiated vendor contacts and contracts. Was the IT liaison between the clinical departments listed above and IT.

10/2004 to 2/2006

Systems Analyst II

Lead large projects involving the installation and support of computer application systems by coordinating with vendor representatives, system users/clients, project team members, coworkers in IT and management. Lead or participate in project teams that deploy hardware to support St. Luke’s processes. Provide on-going support for production systems. Lead computer application system projects in analysis, development and implementation. Perform tasks necessary to successfully implement technology solutions utilizing the St. Luke’s Project Methodology. Provide secondary software support in response to user problems or questions. Involve vendor or other IT resources in the problem analysis process as required.

2/2003 to 10/2004

Systems Analyst

Lead projects involving the installation and support of computer application systems. Lead or participate in project teams that deploy hardware to support St. Luke’s processes. Provide on-going support for production systems. Lead computer application system projects in analysis, development and implementation. Perform tasks necessary to successfully implement technology solutions utilizing the St. Luke’s Project Methodology. Provide secondary software support in response to user problems or questions. Involve vendor or other IT resources in the problem analysis process as required.

7/2001 to 9/2002 Anteon Corporation located at US Postal Service Topeka, KS

Senior Systems Analyst

As project lead, performed all phases of the system development life cycle process to implement an In-House Printing System. The new order fulfillment system reduced internal processing costs by $435,000 annually, and has achieved a significant reduction in administrative costs associated with purchasing, contract administration and quality control of eleven contracts. Responsible for implementation and support of EDI interfaces for US Postal Service. Analyzed and evaluated user needs and identified resources required for each task to determine functional requirements.

Conceptualized, developed, tested, and implemented complex systems designed to meet client requirements. Defined system objectives and prepared system design specifications to meet requirements. Designed, developed, implemented, and tested new systems or modified existing systems to meet the user needs. Wrote or updated software specifications and tested software requirements. Analyzed procedures and systems to resolve system design problems.

Created logical data models based on functional requirements. Performed quality review of specifications for internal and external delivery. Troubleshoot and provided technical support and solutions to users. Served on a technical team or as task lead and participated in special projects as required.

8/2000 to 6/2001 KY Cabinet of Finance, Office of Technology Services Frankfort, KY

Systems Consultant IT/ Chief Development Officer

Responsible for developing the strategic plan and performance measures for the Office of Technology Services, as well as, Finance Cabinet. Analyze requests for information technology development and prepare long range information technology plans across agency organizational business lines. Analyze project requests for selection of packaged software, new computer

development and/or major system modifications. Provide analytical support for large-scale development projects including overall system design, integration and project management. Analyze user problems and make recommendations for solutions. Provide technical assistance to systems analysts, programmer analysts, business analysts and/or contract consultants in the development and integration of computer systems to enable the business processes of user agencies. Responsible for system development, planning and staff of six consisting of developers, web master, analyst and database administrator.

12/1999 to 7/2000 CommerceInc Corporation Lexington, KY

Quality Assurance Analyst

Responsible for implementing continuous improvements to accomplish company goals. Established standards, measurements, and audits of internal processes to ensure the internal processes and activities produce a quality product. Using Rational software, wrote, executed and maintained manual and automated test scripts. Performed various levels of testing including component, integration, acceptance, and performance in development environment, and regression in production environment. Administrator of Rational ClearQuest software for tracking of software and hardware issues. Verified products conform to specification of business requirements and meet market driven quality requirements. Provide support for released products. Managed incoming issues and verified resulting resolutions.

8/1998 to 10/1999 Information Network Corporation Phoenix, AZ

Systems/Data Analyst

Responsibilities include studying, analyzing and prioritizing client system requests. Responsible for writing technical specifications for system enhancements, data mapping and for resolving processing issues. Lead Claims analyst for implementation of new client. Responsible for EDI related system requests, familiar with National Standard Format (NSF) and American National Standards Institute (ANSI) formats.

8/1990 to 8/1998 BlueCross BlueShield of Arizona Phoenix, AZ

Business Systems Analyst II

Responsibilities included studying and analyzing procedural problems relating to production, operating methods, procedures, and performance to provide recommendations for improvements and changes. Responsible for creating priorities, tracking and resolving processing issues

and/or system enhancements and coordinating with all affected areas. Develop processing requirements, specifications, and logic flows. Analyze files and perform mapping from one system to another. Perform system analysis, project definition, project coordination and responsible for completion of project. Assist with internal and external customer support.

Business Systems Analyst I

Responsibilities included conducting system research, developing business objectives, test plans and test scripts. Learn customer business workflow and how it impacts operational and systems area. Implemented process requirements, and provided support for activities related to electronic claims submission, imaging, and audio response.

System Coordinator

Responsibilities included coordinating the installation and testing of all software and hardware. Developed written procedures for operations. Assisted with analysis of system problems, recommended and implemented system solutions.

Computer Operator II

Responsibilities included assisting with installation and testing of software and hardware, both within the Clearinghouse, as well as, at the provider/hospital site. Provided training of software to the provider/hospital billing staff. Responsible for participating and presenting at quarterly provider seminars. Performed electronic transfer of claim data. Provided statistical

reports for incoming and outgoing transactions. Assisted with customer support of internal and external customers.

EDUCATION

PMP and SCRUM Master certified

Bachelor of Science Degree in Business Administration - University of Phoenix

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