Phone 216-***-****

E-mail adzt0s@r.postjobfree.com

Tralena Davis

Objective

I am a highly motivated professional experienced in a diversity of areas in the Customer Service and the Medical industry. I am seeking to obtain a long range career in a stable company where I can utilize my skills of effective communication, organization, and attention to detail.

Summary of Qualifications

IBM PC compatible, Internet Explorer, CPR and First AID Certification, Webmail, MS Office Word, Excel, Power Point, Type 35-40 wpm,10 Key Calculator, Strong knowledge of customer care techniques and processes, Exceptional analytical and listening skills, Exceptional customer service via email, by phone and in person, Exceptional Verbal and Written Communication, Detail Oriented, Medical Terminology, and Exceptional with multi-tasking

FCSLA Life

Office Support Specialist & Billing Assistant 08-2022 to present

Post daily outgoing mail for the entire home office

Assist departments with Fed- Ex shipment orders

Print and mail monthly billing documents

Print, export and review monthly association reports

Process cookbook orders

Collect, organize, and process scholarship applications and reports

Process giveaway orders for events nationwide

Perform backup receptionist duties

Maintain operational manuals

Perform various filing and document imaging duties

Cardinal Health

Customer Service Representative 01-2019 to 10-2019

Customer Service via phone and email

Answer multiple lines

Use multiple computer screens

Assist customers with placing orders for medical supplies

Follow up on order status and accounts

Make outbound calls

Create new accounts for new customers

Review patients records and application upon admission

Mentor Network 08-2017 to 01-2019

Direct Support Professional

Perform healthcare for patients

Responsible for answering signal lights and bells

Manages and prioritizes multiple assignments simultaneously and effectively such as, acting as a liaison between internal and external customers by greeting customers

Provides coverage of other areas such as front end, point of service and registration

Processing Documents and Insurance verification

Transport clients to appointments

Advocate for the patients

Hatte Larlham 06-2012 to 08-2017

Direct Support Professional

Clean and prepare patient rooms

Perform healthcare for patients

Responsible for answering signal lights and bell

Record temperature, blood pressure respiration rates, insert and remove foley catheters

Processing Documents

Updating Addresses

Transport clients to appointments

Updating Company Records

Insurance verification

Front Desk Secretary

Advocate for the patients

North Shores Services 06-2004 to 06-2012

Direct Support Professional/ Team Lead

Perform healthcare for patients

Provide food and beverages for patients

Transport clients to appointments

Provided administration support with budgeting and scheduling

Front Desk Secretary, Answer multiple telephone lines and Insurance verification

Record temperature, blood pressure respiration rates, insert and remove foley catheters

Advocate for the patients

Provide in-home patient care for developmentally disable and geriatric patients

Volunteer at Community Women’s Shelter (Cleveland, Ohio)

Education

Cleveland Institute of Dental

A.S. in Medical Assistant

Cuyahoga Community College

Healthcare Administration

08-2021 to Present

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