CARMEN RIVERA

Aventura, Florida *****

Cell: 305-***-****

adzt0a@r.postjobfree.com

https://www.linkedin.com/in/carmenrivera1/

Professional Profile

Goal driven, results oriented sales and marketing executive with more than 20 years processing excellent strategic plans in business development, building clientele, customer relationships and speaking presentation engagements. Proven excellent customer service, increased customer database and revenues that created profitability for the company.

Core Strengths

Telemarketing * Cold Call * Networking * New Account Growth & development* Contract Negotiations * Brand Recognition * Bilingual * Presentation Delivery* Organized * Public Speaker * Customer Service * Critical Thinking * Active Listener * Time Management * Oral & Written Communication * Judgment & Decision Making * Problem Resolution * Self Motivator* Strategic Alliance Partners* Mentor Relationship Building* Juvenile Detention Center Mentor for kids * Youth Ministry facilitator-Unity on the Bay Church

Related Skills

*MS Office (Word, Excel, PowerPoint) * Salesforce *Pipedrive & Proprietary Database* MS Outlook* Windows XP* Doral Business Council* Forum II Exclusive Networking Group* Toastmasters Previous Vice President NMB* Hollywood Chamber of Commerce – Ambassador 2023

Employment History

1800Waterdamage of Pembroke Pines Pembroke Pines, FL 05/2023 - Present

Water and Mold Damage

Business Development Manager

Increase revenues by 100% in water damage and mold.

Increase business retention with existing client base.

Increase business with the Hollywood Chamber of Commerce – Ambassador.

Maintain excellent customer service.

Knocked on 50 doors a month vertical markets in order to make 16 appointments per month to reach company goals.

Close 7 accounts on a monthly basis.

Maintain CRM on a daily basis.

The Keyes Company & Exp Realty Delray, FL 08/2020 - 05/2023

Realtor Associate

Residential/ Commercial

Increased revenues by selling/leasing/buying residential & commercial properties.

Increased business retention by 100% percent with existing client base.

Received great review from clients on customer service and support.

Analyzed Business Opportunities for the sale of business.

Performed LOI for leasing/purchasing/buying of properties.

Increased business with networking organizations.

Certification in the commercial real estate working with CCIM agents training programs.

Excellent follow up skills and cold calling skills 50 doors a week 20 appointments a month.

Maintained CRM 100% of the time.

Past IREM MEMBER 2019.

Awarded scholarship CCIM Education 2022.

Coverall Miramar, FL 06/2018 - 08/2020

Commercial Cleaning Services

Senior Account Representative

Increased business revenues on a yearly basis for commercial cleaning services with fast closing ratio on the spot.

Maintained customer relationship building with strong retention rates.

Consistently provided customer service support with my team.

Maintained 100% of CRM.

Highly ranked sales representative of the month and consistent with my monthly production.

Security Online Solutions Doral, FL 05/2015 - 12/2017

Software Company Industry

Business Development Manager

Increased business sales revenue by 100% billing more than 200K annually for new security software company.

Increased business retention by 100% by building business relationships with Security Guard Companies, HOA and Property Management Companies.

Increased business networking with different organization like ASIS International and chamber organizations.

Maintained 100% of customer service support.

Knocked on 50 doors a week and made 20 appointments per month to reach company goals.

Maintained CRM 100% of the time.

Airport Accident & Injury Center Doral, FL 01/2009 - 05/2015

Business Consultant

Health Care Chiropractor

Built business relationships with personal injury attorneys, networking organizations, doctors & existing patients to help grow business revenues.

Increased business revenues by $500,000.00.

Increased patient database by 50%.

Increased business relationships with Personal Injury Attorneys by 50%.

Increased the networking business relationships in the community with BNI.

Increased customer retention by 90%.

Education

University of Miami Telecommunications

Florida Metropolitan University BA Business Administration

Florida Metropolitan University BA Minor Computer Science

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