Scrum Master/ agile coach / Scrum Project Management

AMIYA DUBE,MS,CSM,SA, PSM

*****.****@*****.***

Mobile: 404-***-****

www.linkedin.com/in/amiya-dube-664a9557

Summary:

Around 16 years of experience in Agile Project Management, Business analysis, Quality analysis, modeling and development of Cloud,Web Based, and Client/Server applications in diverse business domains of Financial,Healthcare, Insurance and Service Industry Sectors.

Experience with Object Oriented Analysis and Design (OOAD) using UML, Rational Unified Process (RUP), Rational Rose, Requisite Pro and Rational Clear Case.

Experience with complete Software Development Lifecycle (SDLC), Waterfall and Agile.

Possess strong knowledge of healthcare terminology and extensive experience working on healthcare projects. Specialized experience in healthcare insurance domain. Profound understanding of insurance policies like HMO and PPO and proven experience with HIPPA 4010 EDI transaction codes such as 270/271(inquire/response health care benefits),276/277(Claim status), 834(Benefit enrollment), 835(Payment/remittance advice),837(Health care claim).

Good knowledge of Medicare (Part A, B, C and D) plans

Extensive experience organizing and facilitating sprint planning, release & sprint retrospectives, daily stand-ups and inter-team dependency ART meetings.

Proven experience tracking and communicating team velocity and progress of release & sprint.

Created various information radiators that kept stakeholders and developers informed.

Proven experience advocating for Scrum software development principles

Flexible, innovative and able to thrive in a fast paced, growth-oriented and time-critical environment

Strong work ethic, taking ownership of all duties and responsibilities and meeting management skills. Group and individual based problem solving and decision making.

Multilingual and Multi-cultural exposure

Heavy client/ third party vendor / user interaction at various levels

Certified Scrummaster and SAFe Agilist.

Experience in training users with product knowledge and business processes.

Core competencies :

Risk Management: Expert in identifying and mitigating project risks, ensuring smooth execution.

Governance Leadership: Guiding projects within strategic frameworks to achieve organizational goals.

Change Advocate: Leading teams through IT transformations with adaptability and vision.

Vendor Partnership: Effective management of external collaborations for project success.

Agile Advocate: Driving Agile transformation and fostering adaptive project management.

Data-Driven Insight: Leveraging data for informed decisions and process improvement.

Conflict Resolution: Skillful in addressing challenges and maintaining team synergy.

IT Governance: Aligning IT initiatives with business strategies for optimal outcomes.

Tech Trend Awareness: Staying ahead of industry trends to inform strategic planning.

Executive Communicator: Conveying complex IT insights to C-level stakeholder

Education:

MS- Business Systems from Lally School of Management, Rensselaer Polytechnic Institute (RPI),

Troy, NY

MSc – Inorganic Chemicals from University of Lucknow

BSc. - Chemistry, Biology University of Lucknow.

Certification: Certified SAFe Agilist (SA), Certified Scrum Master(CSM), LOMA 2015,

PSM 2, SAFe Scrummaster, SPC 6.0 ( In progress)

Technical skills:

Operating System

Windows 95/98/NT/2000/XP 11,Linux

Languages

C++, HTML, Java, XML,VXML, SQL, COBOL

IDE Tools

Rational Rose, Clearquest,Requisite Pro

Database

MS-Access, SQL Server, DB2,Oracle 10g, HP 9000,DMS( Debt management System),Oracle 19 C .

Agile Methodology

Scrum, Kanban, Jira, JiraAlign, Kanban

Documentation Tool

Infopak, Sharepoint, Version one,Kanban, Confluence

Testing tools

Test Director,Win runner, Load runner, Silk Test, QTP,HP QC- ALM,IBM( Test Manager),SoapUI,JIRA.

Reporting tools

Crystal Reports, Cognos

Office tools

MS Office (Word, Excel, Power Point, Access) Lotus Notes

Project

MS Project, Version One,TFS,sharepoint, Jira

Professional Experience

Elavon / US Bank Corp . 06/2018 - Sep1st 2023, Atlanta,GA

Sr. Release Train Engineer / Agile Coach

Facilitate Scrum events, including Daily Standups, Sprint Planning, Sprint Review, and Sprint Retrospectives, ensuring team adherence to Agile principles and practices.

Coach and mentor cross-functional Agile teams in adopting and refining Agile methodologies, fostering a culture of collaboration, accountability, and continuous improvement.

Facilitate PI Planning readiness and ceremonies that drives a Vision, a Roadmap, and Program Backlogs. (Objective based planning)

Summarize Squads PI Objectives into Program PI Objectives and publish them for visibility and transparency.

Facilitate Front door intake process for requirements, Program SoS, Squads and Business Demo, Architecture solution discussions.

Successfully transformed kanban based teams to agile cadence, managed multiple Kanban / Hybrid / Agile teams for global applications.

Heavily involved with Cross ART coordination, risk mitigation and fostering a culture of continuous improvement and transparency .

Ensure alignment to the cross-squads roadmaps, create a collective plan to manage dependencies.

Maintain & assist in tracking the execution of features and capabilities

Maintain and make the progress of the program’s work visible and in relation to Product area larger picture (Release Containers – Jira Align)

Help Squads manage risks, dependencies, Escalate and track impediments.

Facilitate Weekly SoS with Squad leads and Scrum masters to review the progress toward milestones and agreed upon scope.

Conducted and Facilitated Agility Health – (Program and Squad) for assessing Growth, Impediment, improvements and Strength Significant facilitated numerous SAFe training sessions, workshops, ways of working, planning sessions and creating required documentation and materials

Extensively using Jira Align for Program Strategic Alignment at initiative, Sub initiative and epic level

Foster a collaborative and transparent environment by promoting open communication within the team and with stakeholders.

Fiserv 04/2017- 05/2018, Alpharetta, GA

Agile coach / RTE

Responsible for product delivery management for BMX Next (Biller Solutions), Tracked and managed product backlog, burn-down metrics, velocity, and task break-down.

Helped cross functional 3 agile teams of 24 resources to deliver quality products, Utilized Agile Scrum practices on Microsoft Azure/ Cloud environment and legacy applications based on Mainframe ( CICS ) to help the team increase their velocity.

Schedule and facilitate all ceremonies within the Scrum Framework – Stand Up, Sprint Planning, Review/Demo, Backlog Refinement, Mid-Sprint Review, and Retrospective etc.

Worked with customers and product manager to prioritize and validate requirements.

Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.

Act as an Agile Coach for various cross functional teams towards continuous improvement and process enhancements.

Conducted Program increment planning across biller solutions and ensure committed deliveries.

Aon 05/2016- 2/2017, Alpharetta, GA

Scrum Master

Responsible for coordinating between IT and business on all project’s requirements, facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.

Tracked and managed product backlog, burn-down metrics, velocity, and task break-down.

Operational Scrum Master support on citigroup and Wells Fargo’s Credit insurance programs .

Other key responsibilities include quality assurance support, work closely with project owner in backlog management and continuous delivery of features,management reporting, project estimations and coordination etc.

Munich American Reinsurance Company 01/2014-05/2016 Atlanta, GA Sr. Scrum master/ Agile PM

•As a member of Project management Office(PMO) team, key role is to perform, business case development and review, business analysis, Identify and document project scope; identify issues, risks, assist planning, practice agile framework methodologies and manage document repositories.

•Work extensively on user requirements gathering, GAP analysis, SAP Implementation, participated in various cross teams business discussions and compilation.

•Facilitated Agile team Size 9-12 people consist of BA, Developers, DBA and QA etc.

•Acted as a Quality Lead to create test strategy, test cases, customer communications, and managing test team for successful execution.

•Facilitates coordination of business requirements to global IT team.

•Coordinate between local and global process owner for SAFe Use Case development and alignment.

•Maintain requirements and testing documents throughout the project life cycle. • Work closely with requirements engineer, to help determine the best solution balancing business needs and technical aspects.

•Worked with the underwriters / developers / Analyst on various projects for Global FSRI implementations.

•Participate in the testing phases including development of test conditions, scenarios, test plans, expected results, execution of testing for system integration testing and Business Acceptance, as appropriate, working with Business Customers, subject experts and various business workstreams to achieve these results.

•Agile Project tracking, backlog refinement, status reporting etc through TFS ( Team Foundation Server )

Nleague Inc. 05/2011-08/2013, Alpharetta, GA

Client-Relay Health,

Scrum Master/Sr. Business Analyst

As a member of healthcare financial team for the ambulatory product management group, key role is to get project’s testing & analysis done with help of development and quality groups.

Testing across Provider / Payer and financial connectivity groups.

Key player in iterations planning, capacity, resource and usual project ceremonies.

Testing in house and 3rd party products i.e. ACM (Ambulatory claims manager ) for submitting, tracking, reporting claims, analyzing issues, solutions etc, and Collaboration Compass for Payer / provider connections for ongoing support & troubleshooting.

Coordinate ongoing application support with the various technical areas to ensure continued application/process usage and success.

Analyzing the current set of reports, related processes and identified all relevant requirements aspects.

Established and followed sign-off procedures from business customers / Subject Matter Experts (SMEs) on the requirements traceability matrix.

Being scrumamster,helped teams to maintain the expected cadence, removed impediments and achieved optimized agreed goals.

Involvement with core claim team on ICD10 implementations.

Assisted in RelayHealth Information Exchange initiative for ATS(Advanced Transaction Services).

Assisted the business customer in articulating the vision for the project; both current and future needs, that can be easily communicated to the IT teams.

Derived all activities associated with Requirements and Testing analysis.

Facilitated improved understanding of the business requirements by IT Teams.

Facilitated the communication and understanding between business and IT staff and between business

and system/technology options.

Agile Project tracking, backlog refinement and chairing scrum ceremonies.

Software tools used: TIBCO, J2EE, AGILE(VersionOne), Sharepoint, Visio, HP ALM(Quality Center 11), Oracle SQL, MS Project, ACM( ambulatory claims Manager), Collaboration Compass.

Project Name : Medicare D Beneficiary Enrollment System and Premium Billing Support Medicare D Websites and Agent Portal.

Client :CVS Caremark, Scottsdale, AZ

Hardware : IBM Mainframe, Windows

Software : COBOL, CICS, JCL, DB2, VSAM, .Net

Position : Quality Analyst ( Manual /Automation)

Project Description:

The objective of the project is to support changes to the Medicare D Member enrollment system &

Premium Billing applications as part of the Strategic (like Integration) and Regulatory projects (CMS

regulations driven).

MBEST is the integrated system for MED D members for their membership and enrollment information,

it interacts with various different major systems like CMS, ODS etc. and subsystems like OEC, PB,

peoplesafe, IVR to name a few.

Client Network Service Network, Gaithersburg (CNSI), MD

Project: Commonwealth of Pennsylvania, Harrisburg, PA 09/2010- 04/2011

MITA Project Technical Analyst

State of Michigan, Dept. of Community Health (MDCH )

Project- CHAMPS (Community Health Automated Medicaid Processing System )

Principal Life Insurance Group, Waltham, MA August, 2008 – March, 2010

Business / Quality Analyst Consultant

Project 1 : Annuity System Migration

Project 2 : EHR/ EMR Data repository

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